We have used Tile Mountain a couple of times now. For the second consignment I needed to amend the delivery as the Tour of Britain mens race (through our village) was scheduled the day our delivery... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Staff, especially "Snowy" were friendly, knowledgeable and very helpful. They gave us time and space to look at all options but were always available and happy to answer questions. Prices seems very... Se mer
Ordered 20M porcelain floor tiles on a Friday, delivered on the following Monday to rear of my property - perfect. Except, on inspection, two tiles broken. E-mailed Customer Services with photos as re... Se mer
How companies deal with you when there is a problem is how you build trust with your customers. My order was delivered with broken tiles, more because of the size of the tile probably being transporte... Se mer
Företagsinformation
Om Tile Mountain
Skrivet av företaget
Welcome to Tile Mountain, the one-stop online shop for all your floor and wall tile needs. Founded with over 30 years of expertise in the tile industry, we've become one of the UK's most trusted tile retailers, offering an unrivalled range of high-quality tiles at competitive prices.
Our expansive collection is not just limited to tiles; it includes a diverse range of flooring options to cater to all your needs. From classic ceramics and modern porcelain to designer tiles, we also offer outdoor slabs, vinyl, and laminate flooring. Sourced directly from trusted manufacturers around the globe, we ensure that each product meets our rigorous standards for quality.
Customer experience is paramount to us at Tile Mountain. Utilising a low-cost operating model and an internal escalation process, our dedicated support team works tirelessly to offer you a seamless shopping experience. We understand that choosing the right tile is crucial, which is why we offer a free sample service that delivers cut samples right to your door.
Fast, reliable delivery is another cornerstone of our customer-focused ethos. We pride ourselves on offering prompt deliveries across the UK, enabling you to complete your projects on time.
Your feedback is invaluable. Feel free to browse through our customer reviews to get a sense of what you can expect from Tile Mountain. We appreciate both your positive comments and constructive criticisms.
Contact us for any inquiries. Our customer service team is available via email, phone, and live chat, offering multiple avenues for your convenience.
Thank you for considering Tile Mountain for your tiling needs. We invite you to become a part of our ever-growing community of satisfied customers.
Transform your space today with our stunning tile ranges. Visit our website to explore our offerings and don't forget to share your experience with us here on Trustpilot.
Tile Mountain
Skrivet av företaget
- Affordable Quality:
- Every tile is rigorously tested to meet our high standards. We sell our products at fantastic low prices and offer a free cut sample service to view the tiles before purchase. Visit our website to explore our full range.
- Customer-Centric:
- Committed to providing a seamless shopping experience. Our friendly customer service team is available to offer expert advice or quotations via online chat, emails, phone, WhatsApp, or social media.
- Fast UK Delivery:
- We offer free next-day delivery on orders over £299 to the majority of postcodes. We also have a number of showrooms around the country to collect from.
- Your Voice Drives Our Progress:
- We greatly value your feedback—be it positive or constructively critical. Our senior management team actively reviews all customer feedback as part of our ongoing commitment to excellence. Your insights play a crucial role in shaping our strategies, allowing us to continually move our business forward and better serve you.
Kontaktuppgifter
Connaught Street, ST6 5TQ, Stoke-on-Trent, Storbritannien
- 01782223822
- customer.service@tilemountain.co.uk
- www.tilemountain.co.uk
4,7
Utmärkt
41 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Maryam dealt with a problem with my…
Maryam dealt with a problem with my order professionally and communication was good. I have now received my floorboards and all is as it should be.
2 september 2026
Omdöme utan inbjudan
Prompt response and service.
13 augusti 2026
Very Helpful Customer Services
Customer services were very helpful especially Samantha.
Order confirmation and delivery details corrected by Samantha, due to me making a mistake thank you Samantha
3 september 2026
Omdöme utan inbjudan
Misbah responded to the inquiry quickly.
3 september 2026
Omdöme utan inbjudan
Did not have the tiles that I wanted (…
Did not have the tiles that I wanted ( though they sent a sample quickly) and did not offer any alternative
20 augusti 2026
Excellent service from Tile Mountain.
Excellent service from Tile Mountain.
My order was processed promptly, I received the brick slips in good time and condition. I haven’t used them yet but as far as I can tell they will be perfect for my application. Thank you for a great service.
20 augusti 2026
The tiles I bought are good quality and…
The tiles I bought are good quality and the broken ones were replaced promptly.
23 juli 2026
Great company and I would not hesitate to use them again!
Very user friendly site made it easy to order the slabs I needed. The customer service provided was outstanding, with Misbah in particular being quick to respond to my queries and super-helpful and honest when the slabs I wanted might not have been delivered on time due to stock. He helped me choose alternatives and gave me a discount on the price to off-set any inconvenience. Great company and I would not hesitate to use them again.
2 september 2026
Omdöme utan inbjudan
Samples quickly received & are great
Samples quickly received & are great. Still making my mind up, great service. Thank you
19 augusti 2026
Maryam was attentive and very helpful.
28 augusti 2026
Omdöme utan inbjudan
My complaint about a damaged delivery…
My complaint about a damaged delivery was handled and resolved by Rabia Idrees, in a very professional and caring manner.
28 augusti 2026
Omdöme utan inbjudan
One of the best customer support…
One of the best customer support experience ever! Maryam is very friendly and easy going member of the team. Very happy with the whole experience from start to order confirmation.
2 september 2026
Omdöme utan inbjudan
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