This was my second time I bought floor and walls tiles for my two bathrooms from Tile Mountain. Tile were delivered on time, however few tiles were broken. I reported their support team and I must say... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I contacted Tile Mountain after running out of floorboards right as I finished my project. Samantha was able to help me order the one additional pack I needed and arrange shipping to my address in NI.... Se mer
We have used Tile Mountain a couple of times now. For the second consignment I needed to amend the delivery as the Tour of Britain mens race (through our village) was scheduled the day our delivery... Se mer
Staff, especially "Snowy" were friendly, knowledgeable and very helpful. They gave us time and space to look at all options but were always available and happy to answer questions. Prices seems very... Se mer
Företagsinformation
Om Tile Mountain
Skrivet av företaget
Welcome to Tile Mountain, the one-stop online shop for all your floor and wall tile needs. Founded with over 30 years of expertise in the tile industry, we've become one of the UK's most trusted tile retailers, offering an unrivalled range of high-quality tiles at competitive prices.
Our expansive collection is not just limited to tiles; it includes a diverse range of flooring options to cater to all your needs. From classic ceramics and modern porcelain to designer tiles, we also offer outdoor slabs, vinyl, and laminate flooring. Sourced directly from trusted manufacturers around the globe, we ensure that each product meets our rigorous standards for quality.
Customer experience is paramount to us at Tile Mountain. Utilising a low-cost operating model and an internal escalation process, our dedicated support team works tirelessly to offer you a seamless shopping experience. We understand that choosing the right tile is crucial, which is why we offer a free sample service that delivers cut samples right to your door.
Fast, reliable delivery is another cornerstone of our customer-focused ethos. We pride ourselves on offering prompt deliveries across the UK, enabling you to complete your projects on time.
Your feedback is invaluable. Feel free to browse through our customer reviews to get a sense of what you can expect from Tile Mountain. We appreciate both your positive comments and constructive criticisms.
Contact us for any inquiries. Our customer service team is available via email, phone, and live chat, offering multiple avenues for your convenience.
Thank you for considering Tile Mountain for your tiling needs. We invite you to become a part of our ever-growing community of satisfied customers.
Transform your space today with our stunning tile ranges. Visit our website to explore our offerings and don't forget to share your experience with us here on Trustpilot.
Tile Mountain
Skrivet av företaget
- Affordable Quality:
- Every tile is rigorously tested to meet our high standards. We sell our products at fantastic low prices and offer a free cut sample service to view the tiles before purchase. Visit our website to explore our full range.
- Customer-Centric:
- Committed to providing a seamless shopping experience. Our friendly customer service team is available to offer expert advice or quotations via online chat, emails, phone, WhatsApp, or social media.
- Fast UK Delivery:
- We offer free next-day delivery on orders over £299 to the majority of postcodes. We also have a number of showrooms around the country to collect from.
- Your Voice Drives Our Progress:
- We greatly value your feedback—be it positive or constructively critical. Our senior management team actively reviews all customer feedback as part of our ongoing commitment to excellence. Your insights play a crucial role in shaping our strategies, allowing us to continually move our business forward and better serve you.
Kontaktuppgifter
Connaught Street, ST6 5TQ, Stoke-on-Trent, Storbritannien
- 01782223822
- customer.service@tilemountain.co.uk
- www.tilemountain.co.uk
4,7
Utmärkt
41 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Vast tile collection, good pricing & amazing customer service
I purchased tiles from Tilemountain twice & have been very satisfied with the quality of tiles. Had small issue with the small damage to some tiles and the customer service was very prompt in the response as well as sending the replacement tiles ASAP after taking the bare minimum details.
I would be happy to recommend it to anyone.
4 september 2026
Omdöme utan inbjudan
Excellent customer service
Rabia was super efficient and provided a quick solution to my enquiry. Really looking forward to receiving the sample she kindly arranged for me. Thank you!!
4 september 2026
Omdöme utan inbjudan
Excellent customer care
Excellent customer care. Had a few floor tiles broken at the ends. But this was sorted out within the hour by Misbah. i received a discount on the broken tiles and kept them as still usable for the job i am completing.
4 september 2026
Omdöme utan inbjudan
Ordering of additional materials
I contacted Tile Mountain after running out of floorboards right as I finished my project. Samantha was able to help me order the one additional pack I needed and arrange shipping to my address in NI. The shipping fees to NI were far higher than the cost of one box, but she was able to charge me the fee for 'up to 15kg' which helped save me £40 in shipping! Thanks again Samantha, really appreciate it.
4 september 2026
Omdöme utan inbjudan
Misbah Jabeen Was extremely helpful and…
Misbah Jabeen Was extremely helpful and did what she said she would do
4 september 2026
Omdöme utan inbjudan
Damaged goods
Samantha took on board my comments about our problem and dealt with them quickly and efficiently.
2 september 2026
Omdöme utan inbjudan
Brilliant customer service experience
Brilliant customer service experience! I required only a few number of now discontinued tiles to complete my project and the customer service advisor Samantha went above and beyond to located a last batch within the warehouse :)
4 september 2026
Omdöme utan inbjudan
Quick service
Quick service. Delivered carefully. No breakage. Love the tiles. Will use again.
1 september 2026
Omdöme utan inbjudan
I ordered three samples and the quality…
I ordered three samples and the quality is amazing. The tiles are beautiful and robust. I am still contemplating which one to buy. I love them all.
The delivery was very was very quick and beautifully packed.
20 augusti 2026
Excellent service
Delivery was on time, communication was excellent. Notified them that 2 boxes were broken. Emailed Maryam and she replied and arranged 2 more boxes for next day delivery. Excellent service. Will definitely be using again in the future. A special shout out to Maryam for her customer service.
2 september 2026
Omdöme utan inbjudan
fast delivery
fast delivery, nice service, couple of tiles damaged but replaced no problem.
1 september 2026
Omdöme utan inbjudan
Excellent staff
Excellent staff, good product range, happy with everything so far.
3 september 2026
Omdöme utan inbjudan
This was my second time I bought floor…
This was my second time I bought floor and walls tiles for my two bathrooms from Tile Mountain. Tile were delivered on time, however few tiles were broken. I reported their support team and I must say that I am very impressed by their team who responded promptly and sent replacement tiles straight away without any charges. Misbah was very helpful and I am very grateful to her who sorted things out for me without any delay I am genuinely happy with Tile Mountain and would highly recommend it to others. I will definitely do more shopping from them for my rear extension.
3 september 2026
Omdöme utan inbjudan
Very professional staff helpful and…
Very professional staff helpful and polite delivery was on time , highly recommended
13 augusti 2026
Sample tiles received super fast.
20 augusti 2026
Fantastic service
13 augusti 2026
Maryam dealt with a problem with my…
Maryam dealt with a problem with my order professionally and communication was good. I have now received my floorboards and all is as it should be.
2 september 2026
Omdöme utan inbjudan
Prompt response and service.
13 augusti 2026
Very Helpful Customer Services
Customer services were very helpful especially Samantha.
Order confirmation and delivery details corrected by Samantha, due to me making a mistake thank you Samantha
3 september 2026
Omdöme utan inbjudan
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