Tile Mountain Omdömen 

I wanted to order some tiles but, due to a problem with my card, couldn't pay through the website. I called up customer services, got through almost immediately, and Karen was very helpful in giving me an alternative way to pay. The tiles still arrived at 10 am the next day!

Spoke to Robbie at Peterborough branch. He helped us calculate room area’s and tiles needed. Very knowledgeable, very helpful and very professional. 10/10

Ms Rabia Idrees was extremely helpful throughout the entire process. She was knowledgeable, professional, and always willing to assist with any questions I had. She also offered me a very good discount and provided a straightforward, transparent quote by email with no hidden surprises. Her excellent customer service made the whole experience smooth and stress-free. I would highly recommend Rabia to anyone looking for honest advice and great service.

They were really helpful with the problem I have encountered (broken tiles)

Thank you so much for your help and quickly respond.

Tiles look amazing and were easy to fit . Delivery was useless , waited in all day , guy turned up at 5 pm with just my tiles on the lorry , no phone call .

Easy to navigate website, tile sample arrived really quickly and efficiently.

Great quality, and fantastic finish.

Samples bought were very good and delivery on time. Packaged well and kept informed. When I am ready for my renovation I will definitely be using this company

Good range of products and in time delivery.

Ordered samples (which may I add are free- amazingg!!!) for my bathroom flooring and ended up really liking one of them. Ordered the tiles for my bathroom, arrived promptly, perfectly packaged and absolutely beautiful in full size. 100% recommend and have had family members order from here after my great experience.

Just want to praise Tile Mountain for their top level customer service.
I've had to contact them a number of times for different queries on questions I was unsure about before I pleased my order and they've been absolutely brilliant especially customer service lady Misbah.
They are easy to contact and nothing seems too much bother for them.
If only every company were like Tile Mountain.

Great delivery. Love the tiles.

The after delivery service was excellent. I required some replacement tiles and was impressed by the process and speed of action. Misbah dealt with my after sales support and the service I received was excellent.

Excellent tiles true to colour and quality. Very good price and reliable delivery yes I would recommend.***

Fantastic all-round!
The ability to order a sample of 1 whole tile - brilliant. Avoids possible costly mistakes and gives peace of mind when ordering. I can physically put in-situ and don't have to use my imagination! Website was easy to navigate and order from. Delivery was smooth, well communicated, and on time. Even the delivery driver was cheerful, and it was 30°s outside! Packaged well, not wastefully, beautiful textured tile sample arrived in perfect condition. Great experience, definitely recommend, I will be back for my next project. Thank you all.

From start to finish, these guys at the Hull store was amazing 👏 🤩 🙌 😍 👌🏻 5 🌟 service, would highly recommend for all your bathroom 🚻 requirements 😀

Good tiles, on time delivery, no damage

Send broken tiles and refused to leave turn off he difference

Rabia Idrees, was fantastic to deal with , nice and easy process

We recently ordered a batch of floor tiles from Tile Mountain. While the process had a few bumps, the outcome and customer support made it a positive experience overall.
Upon delivery, over 20% of our order arrived broken. However, this was not the fault of Tile Mountain or the couriers. The issue lies entirely with the original manufacturer's packaging. The tiles came in a shockingly thin strip of cardboard with no protective padding. Honestly, I’m surprised as many survived as they did.
We inspected every single tile on delivery day and contacted customer service immediately with photo evidence. They handled the situation brilliantly and had replacement tiles delivered within 24 hours.
A special mention goes to the delivery drivers for both shipments. They were patient, professional, and gave us the time we needed to thoroughly check through the pallets.
The finished look of the floor is beautiful. There were minor quality variations—a few subtle size differences and slight flat/warping issues—but considering these were among the most budget-friendly options available, the quality completely aligns with the price point.

Verdict
If you order from Tile Mountain, be sure to inspect your delivery right away just in case factory packaging falls short. Because their customer service and replacement speed are top-notch, I would happily buy from them again.