Ordering was easy and delivery was very quick. The goods arrived on a pallet and not one tile was broken. We has since raised queries about laying floor tiles and gotaa good and quick response. Having... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Originally went to store in Stoke on Trent man very helpful - We didn't buy then as waiting on tiler date to start He even went that extra - by getting a sample tile different pattern for floor f... Se mer
I realised yesterday afternoon that Id not ordered enough tiles for our bathroom renovation. Within less than 12 hours I now have my additional tiles and the project can continue without delay... Se mer
We cannot fault the service and quality provided by Tile Mountain and Bathroom Mountain. Both the porcelain tiles and Trepanels were excellent quality. Yet to fit the bath but also looks quality.... Se mer
Företagsinformation
Om Tile Mountain
Skrivet av företaget
Welcome to Tile Mountain, the one-stop online shop for all your floor and wall tile needs. Founded with over 30 years of expertise in the tile industry, we've become one of the UK's most trusted tile retailers, offering an unrivalled range of high-quality tiles at competitive prices.
Our expansive collection is not just limited to tiles; it includes a diverse range of flooring options to cater to all your needs. From classic ceramics and modern porcelain to designer tiles, we also offer outdoor slabs, vinyl, and laminate flooring. Sourced directly from trusted manufacturers around the globe, we ensure that each product meets our rigorous standards for quality.
Customer experience is paramount to us at Tile Mountain. Utilising a low-cost operating model and an internal escalation process, our dedicated support team works tirelessly to offer you a seamless shopping experience. We understand that choosing the right tile is crucial, which is why we offer a free sample service that delivers cut samples right to your door.
Fast, reliable delivery is another cornerstone of our customer-focused ethos. We pride ourselves on offering prompt deliveries across the UK, enabling you to complete your projects on time.
Your feedback is invaluable. Feel free to browse through our customer reviews to get a sense of what you can expect from Tile Mountain. We appreciate both your positive comments and constructive criticisms.
Contact us for any inquiries. Our customer service team is available via email, phone, and live chat, offering multiple avenues for your convenience.
Thank you for considering Tile Mountain for your tiling needs. We invite you to become a part of our ever-growing community of satisfied customers.
Transform your space today with our stunning tile ranges. Visit our website to explore our offerings and don't forget to share your experience with us here on Trustpilot.
Tile Mountain
Skrivet av företaget
- Affordable Quality:
- Every tile is rigorously tested to meet our high standards. We sell our products at fantastic low prices and offer a free cut sample service to view the tiles before purchase. Visit our website to explore our full range.
- Customer-Centric:
- Committed to providing a seamless shopping experience. Our friendly customer service team is available to offer expert advice or quotations via online chat, emails, phone, WhatsApp, or social media.
- Fast UK Delivery:
- We offer free next-day delivery on orders over £299 to the majority of postcodes. We also have a number of showrooms around the country to collect from.
- Your Voice Drives Our Progress:
- We greatly value your feedback—be it positive or constructively critical. Our senior management team actively reviews all customer feedback as part of our ongoing commitment to excellence. Your insights play a crucial role in shaping our strategies, allowing us to continually move our business forward and better serve you.
Kontaktuppgifter
Connaught Street, ST6 5TQ, Stoke-on-Trent, Storbritannien
- 01782223822
- customer.service@tilemountain.co.uk
- www.tilemountain.co.uk
4,7
Utmärkt
41 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Fast, high quality and reasonable price
7 juli 2026
No breakages
Ordering was easy and delivery was very quick. The goods arrived on a pallet and not one tile was broken. We has since raised queries about laying floor tiles and gotaa good and quick response. Having been a few tiles short we re-ordered a small amount which again arrived very quickly and no breakages. Postage was reasonable too.
7 juli 2026
Karen was very helpful during our…
Karen was very helpful during our conversation and made the ordering a very simple task
28 juli 2026
Omdöme utan inbjudan
Really efficient and resolved the…
Rabia Idrees was really efficient and resolved the concern I raised, resulting in a very positive outcome.
28 juli 2026
Omdöme utan inbjudan
Scott was more than helpful , a good experience
Scott was very helpful and stayed in contact making sure I had everything I needed, quickly answering any queries I had. Fast delivery and I actually found it easier ordering online and dealing with Scott than ordering instore. A very personalised experience and great comms going above and beyond. Thanks Scott :-)
28 juli 2026
Omdöme utan inbjudan
Always great products just wish more…
Always great products just wish more were stocked in store
10 juli 2026
The tile samples you sent me were…
The tile samples you sent me were really good- I will keep them- they are great!
Thanks so much for posting the samples.
Bye
13 juli 2026
Brick slips for my kitchen
Brick slips for my kitchen , well priced and look great too. Quick delivery and good communication from all
8 juli 2026
Nice tiles but expect half of them to be broken
On the plus side we’re very happy with the tiles themselves, they look great and appear to be of good quality.
The customer service is efficient and quick to reply and action things, so that’s good too.
The downside though is the appalling rate of breakage on deliveries and the refusal to offer a full refund.
The first order that we placed wasn’t delivered when expected, it was a day late, and then when it finally arrived the tiles were all smashed to pieces. The company did redeliver the next day so all good in the end.
We then ordered 4 more of the tiles a couple of weeks later. This time 2 out of the 4 tiles were broken. As it turned out we could make do with 2, but the company would only refund us for 1 broken tile (50%)! It seems petty on their part and left a sour taste considering we’d spent so much money with them and the problems were their fault.
24 juli 2026
Omdöme utan inbjudan
Really good service, great tiles at a great price
Really good service, great tiles at a great price. I made a mistake on the delivery date and phoned them up and they sorted it immediately. I would use again. Love my Carrera marble tiles and bathroom looks great!
2 juli 2026
Scott helped me with a replacement…
Scott helped me with a replacement delivery and it was super simple.
27 juli 2026
Omdöme utan inbjudan
Misbah has been so helpful with all my…
Misbah has been so helpful with all my questions regarding measurements and delivery dates plus the vehicles that are used for narrow lane access.
I will be placing an order!
27 juli 2026
Omdöme utan inbjudan
Realle easy to deal with
Really easy to deal with. Rang up to place an order for collection. Whole thing dealt with and collection arranged for the same day.
27 juli 2026
Omdöme utan inbjudan
Very good quality tiles
13 juli 2026
Easy to use website & great delivery…
Easy to use website & great delivery time on orders.
12 juli 2026
Great customer service from this…
Great customer service from this company. Very quick response to my query
27 juli 2026
Omdöme utan inbjudan
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