Excellent service and quick delivery from Tile Mountain Ordered 3 tile samples for my kitchen renovation project. There was an issue with the shipping carrier delivering to the wrong place, but t... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I received again an excellent service by tile mountain team. Seemab Sarfaraz provided excellent customer support. I had some problems in ordering. It was my mistake. Soon after ordering I realised my... Se mer
Apart from tiles missing on the first order then it taken emailing back and forward to resolve problem then other tiles that were missing were broken on arrival but that could of been the currier But... Se mer
Prices are very competitive. Wasn't told order was delayed due to not all being in stock, I had to keep an eye on web site then cancel part of it to make sure we got the tiles in time. Didn't a... Se mer
Företagsinformation
Om Tile Mountain
Skrivet av företaget
Welcome to Tile Mountain, the one-stop online shop for all your floor and wall tile needs. Founded with over 30 years of expertise in the tile industry, we've become one of the UK's most trusted tile retailers, offering an unrivalled range of high-quality tiles at competitive prices.
Our expansive collection is not just limited to tiles; it includes a diverse range of flooring options to cater to all your needs. From classic ceramics and modern porcelain to designer tiles, we also offer outdoor slabs, vinyl, and laminate flooring. Sourced directly from trusted manufacturers around the globe, we ensure that each product meets our rigorous standards for quality.
Customer experience is paramount to us at Tile Mountain. Utilising a low-cost operating model and an internal escalation process, our dedicated support team works tirelessly to offer you a seamless shopping experience. We understand that choosing the right tile is crucial, which is why we offer a free sample service that delivers cut samples right to your door.
Fast, reliable delivery is another cornerstone of our customer-focused ethos. We pride ourselves on offering prompt deliveries across the UK, enabling you to complete your projects on time.
Your feedback is invaluable. Feel free to browse through our customer reviews to get a sense of what you can expect from Tile Mountain. We appreciate both your positive comments and constructive criticisms.
Contact us for any inquiries. Our customer service team is available via email, phone, and live chat, offering multiple avenues for your convenience.
Thank you for considering Tile Mountain for your tiling needs. We invite you to become a part of our ever-growing community of satisfied customers.
Transform your space today with our stunning tile ranges. Visit our website to explore our offerings and don't forget to share your experience with us here on Trustpilot.
Tile Mountain
Skrivet av företaget
- Affordable Quality:
- Every tile is rigorously tested to meet our high standards. We sell our products at fantastic low prices and offer a free cut sample service to view the tiles before purchase. Visit our website to explore our full range.
- Customer-Centric:
- Committed to providing a seamless shopping experience. Our friendly customer service team is available to offer expert advice or quotations via online chat, emails, phone, WhatsApp, or social media.
- Fast UK Delivery:
- We offer free next-day delivery on orders over £299 to the majority of postcodes. We also have a number of showrooms around the country to collect from.
- Your Voice Drives Our Progress:
- We greatly value your feedback—be it positive or constructively critical. Our senior management team actively reviews all customer feedback as part of our ongoing commitment to excellence. Your insights play a crucial role in shaping our strategies, allowing us to continually move our business forward and better serve you.
Kontaktuppgifter
Connaught Street, ST6 5TQ, Stoke-on-Trent, Storbritannien
- 01782223822
- customer.service@tilemountain.co.uk
- www.tilemountain.co.uk
4,7
Utmärkt
41 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Very good service.easy to order next…
Very good service.easy to order next day delivery five star service
28 juli 2026
Svar kan ha AI-innehållLäs mer
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Order from Tile Mountain
I ordered some tiles from Tile Mountain. The tiles were out of stock and new stock was expected by September. I decided to change the order to another tile. This is when my issues started. They tried to re-order the tiles and sent me a quote with nothing on it apart from a £5.99 delivery charge (I had £58 to pay a the new tiles were slightly more expensive). When I questioned this I was to the delivery charge would be deducted from my order. That was not the problem, the problem was the quote did not ask for the extra payment and there was no information on it. After this happening numerous times I paid the extra money by BACS payment. They then sent me another quote for a £5.99 delivery charge and no other information again. I sent another email and received no response so I decide to phone them up. My call was answered by Karen (Kaz). She was absolutely superb and resolved the issue inside of a couple of hours, sent me the new order details and arranged to call me when the tiles were in stock and ready for delivery. I can't thank her enough. Unlike Seemab Sarfraz and Misbah Jabeen who were absolutely useless.
So the moral is call Tile Mountain Customer Service and ask for Kaz.
11 augusti 2026
Omdöme utan inbjudan
Svar från Tile Mountain
Hi Ivan,
We’re sorry that your experience fell short of the standard of service we aim to provide.
We’re pleased that our Customer Service team was able to get everything resolved quickly and make sure the arrangements for your new order were taken care of.
Your experience has been raised with the relevant team for internal review, and we look forward to you receiving and enjoying your new tiles.
Best Wishes
The Tile Mountain Team
Replacements to goods damaged in…
Replacements to goods damaged in transit, was swift and hassle free. The lady I spoke with at the outset of reporting the damage, had the link to me within minutes. Once completed Misbah processed the replacement order in a matter of minutes.
11 augusti 2026
Omdöme utan inbjudan
Excellent service at high speed
Excellent service and quick delivery from Tile Mountain
Ordered 3 tile samples for my kitchen renovation project. There was an issue with the shipping carrier delivering to the wrong place, but that was out of Tile Mountain's control. They promptly reshipped the samples to arrive the next day.
Thank you Ruki and Misbah for the great service!
6 augusti 2026
Omdöme utan inbjudan
Excellent, quick and helpful customer care
I had a query regarding the tile I was interested in and Misbah from the customer care team very quickly came back to my email so I could make a decision. Always had great service from TileMountain
10 augusti 2026
Omdöme utan inbjudan
Excellence service
21 juli 2026
Apart from tiles missing on the first…
Apart from tiles missing on the first order then it taken emailing back and forward to resolve problem then other tiles that were missing were broken on arrival but that could of been the currier
But got there in the end so happy with the outcome thanks
28 juli 2026
Process was very quick from start to…
Process was very quick from start to finish, we had the tiles within a few days
21 juli 2026
The tiles were grey not white despite
The tiles were grey not white despite
Photos being provided the company insisted they were white as ordered. The order number was correct. The product was not.
20 juli 2026
Staff very helpful
Staff very helpful. Suggested things that we hadn't thought of
We will use the company again and suggest to friends if they are replacing tiles
21 juli 2026
Tiles were delivered the next working…
Tiles were delivered the next working day, undamaged, which is what we really needed. Would have been helpful to be able to select a window for delivery, even morning or afternoon to make it easier to make arrangements.
20 juli 2026
Easy to use plus great service
19 juli 2026
Two great experiences
Two purchases, one in store and one online. Store server (Cardiff) was excellent, very helpful and knowledgeable. Top up order online very easy too. Great service and great prices.
27 juli 2026
Ordering tiles
I received again an excellent service by tile mountain team. Seemab Sarfaraz provided excellent customer support. I had some problems in ordering. It was my mistake. Soon after ordering I realised my mistake. I sent an email. It was sorted out by seemab Sarafaz and the team very quickly and smoothly. I again this time had a superb experience by the tile mountain team
7 augusti 2026
Omdöme utan inbjudan
Kaz was amazing & helpful :) thank you
Kaz was amazing & helpful :) thank you
10 augusti 2026
Omdöme utan inbjudan
On line ordering was fine
On line ordering was fine . Shop staff no particularly helpful
26 juli 2026
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