Many thanks to Misbah for resolving our delivery issue (via APC) so promptly. Our initial order for 10 tiles arrived in a box that was open with more than half of the tiles missing. Misbah tried to r... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Well laid out web page, easy access and review. Clear pricing and guidance. Sample sent and arrived promptly ( and we are relatively remote). Excellent sample and will be preserving shortly once ti... Se mer
Very good quality SPC wood effect planks. Easy to click together and cut. Much better than others we had seen in the usual DIY shops. Easiest floor of it's type my husband has put down. He would reg... Se mer
It was very easy to order online . I realised that the order has been placed to be delivered at my different address . I contacted the customer services by email. It was all sorted out very easily. I... Se mer
Företagsinformation
Om Tile Mountain
Skrivet av företaget
Welcome to Tile Mountain, the one-stop online shop for all your floor and wall tile needs. Founded with over 30 years of expertise in the tile industry, we've become one of the UK's most trusted tile retailers, offering an unrivalled range of high-quality tiles at competitive prices.
Our expansive collection is not just limited to tiles; it includes a diverse range of flooring options to cater to all your needs. From classic ceramics and modern porcelain to designer tiles, we also offer outdoor slabs, vinyl, and laminate flooring. Sourced directly from trusted manufacturers around the globe, we ensure that each product meets our rigorous standards for quality.
Customer experience is paramount to us at Tile Mountain. Utilising a low-cost operating model and an internal escalation process, our dedicated support team works tirelessly to offer you a seamless shopping experience. We understand that choosing the right tile is crucial, which is why we offer a free sample service that delivers cut samples right to your door.
Fast, reliable delivery is another cornerstone of our customer-focused ethos. We pride ourselves on offering prompt deliveries across the UK, enabling you to complete your projects on time.
Your feedback is invaluable. Feel free to browse through our customer reviews to get a sense of what you can expect from Tile Mountain. We appreciate both your positive comments and constructive criticisms.
Contact us for any inquiries. Our customer service team is available via email, phone, and live chat, offering multiple avenues for your convenience.
Thank you for considering Tile Mountain for your tiling needs. We invite you to become a part of our ever-growing community of satisfied customers.
Transform your space today with our stunning tile ranges. Visit our website to explore our offerings and don't forget to share your experience with us here on Trustpilot.
Tile Mountain
Skrivet av företaget
- Affordable Quality:
- Every tile is rigorously tested to meet our high standards. We sell our products at fantastic low prices and offer a free cut sample service to view the tiles before purchase. Visit our website to explore our full range.
- Customer-Centric:
- Committed to providing a seamless shopping experience. Our friendly customer service team is available to offer expert advice or quotations via online chat, emails, phone, WhatsApp, or social media.
- Fast UK Delivery:
- We offer free next-day delivery on orders over £299 to the majority of postcodes. We also have a number of showrooms around the country to collect from.
- Your Voice Drives Our Progress:
- We greatly value your feedback—be it positive or constructively critical. Our senior management team actively reviews all customer feedback as part of our ongoing commitment to excellence. Your insights play a crucial role in shaping our strategies, allowing us to continually move our business forward and better serve you.
Kontaktuppgifter
Connaught Street, ST6 5TQ, Stoke-on-Trent, Storbritannien
- 01782223822
- customer.service@tilemountain.co.uk
- www.tilemountain.co.uk
4,7
Utmärkt
41 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Excellent customer service
Excellent customer service. They provided me with 2 free tile samples. I will definitely be buying my tiles from you
9 augusti 2026
The whole process of ordering tiles was…
The whole process of ordering tiles was great, from the samples being delivered. The ordering and delivery were exceptionally quick and easy. The best bit was a really good tile at an amazing price!
3 augusti 2026
Shame sample tile had corner chipped.
One tile arrived with small corner section broken. Confirms what I’ve read about porcelain easily chips when working with the flooring.
9 augusti 2026
I had a few damaged Tiles
I had a few damaged Tiles. Misbah Jabeen had arranged the replacements for me so quickly and her communication with myself has been amazing. I wish all staff were like her.
24 augusti 2026
Omdöme utan inbjudan
Top Tiles and Service
Well laid out web page, easy access and review. Clear pricing and guidance.
Sample sent and arrived promptly ( and we are relatively remote).
Excellent sample and will be preserving shortly once tiler window is aligned
Many thanks
1 augusti 2026
amazing company amazing service
2 augusti 2026
Resolved - missing tiles in delivery
Many thanks to Misbah for resolving our delivery issue (via APC) so promptly. Our initial order for 10 tiles arrived in a box that was open with more than half of the tiles missing. Misbah tried to replace the missing ones from the same batch, however we had no packing slip or any other details that identified the batch. Replacement tiles received (neatly packaged) and we see no issues with them regardless of the batch they came from 😁. Thanks again Misbah!
For info this is now our 2nd more than satisfactory purchase from tile mountain in the last few years.
13 augusti 2026
Omdöme utan inbjudan
Knowledgeable staff
Great help with choice of bathroom tiles and units, very knowledgeable assistant. Good selection of tiles and prices. Delivery good.
12 juni 2026
Delivery issue resolved with great customer support
We had an issue with the delivery driver where he didn't provide door service and requested that myself and my brother take the tiles from the delivery truck.
A formal complaint was raised in regards to delivery only and Angela resolved the issue with appropriate compensation.
Excellent customer service all round to resolve the complaint.
29 juli 2026
Omdöme utan inbjudan
I ordered 3 samples
I ordered 3 samples, free delivery and free of charge. Samples arrived on time and were fabulous.
Love the colours and varieties ..
2 augusti 2026
Positive experience
Ordered my bathroom tiles from a huge selection, tiles arrived without any problems and they are beautiful. I had a slight delay in delivery but when I called them they have been helpful and arranged for the tiles to be delivered first thing next morning to avoid days woth project.
8 augusti 2026
Tile purchased at Tile mountain
It was very easy to order online . I realised that the order has been placed to be delivered at my different address . I contacted the customer services by email. It was all sorted out very easily. I have had previous experience with tile mountain while getting extensions done at my home which was brilliant. This time it was similarly excellent.
8 augusti 2026
Excellent service
Rachael assisted me with my query today. She was clear & concise and even phoned me back when I completed my order on line. So refreshing to speak with someone who does their job so efficiently.
22 augusti 2026
Omdöme utan inbjudan
I received my order on time
I received my order on time. The floor laminate looks great. Not yet layed them down but hopefully soon I’m excited. It looks like the right color I wanted. I hope I ordered enough for my covered patio.
8 augusti 2026
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