Excellent service, detailed guidance on choosing my Tern HSD PSi and setting it up. I tired a couple of bike shops in Bristol when purchasing my electric bike. But the The Electric Bike Shop was hands... Se mer
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Det här tycker kunderna
I visited the West Bridgford shop 3 times and Matt and the team were all really helpful and reassuringly answered all my new-to-electric questions. Good to be able to have a test ride before my final... Se mer
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Great electric bike selection and service. The service from Mark and Jack was fantastic in helping me choose the model and price range best for me to suit the usage I need. The service plan and custom... Se mer
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Delivery took longer than expected. I ordered the bike on 8 June. On 15 June I emailed the company to ascertain delivery. No reply. I ended up ringing the company on 16 June. After that I was kept ful... Se mer
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Företagsinformation
Om The Electric Bike Shop
Skrivet av företaget
The Electric Bike Shop is the largest, independent electric bike retailer in the UK.
We've been selling electric bikes since 2014 and now have 8 stores across the UK. We are now the UK's largest independent electric bike retailer.
We promise support, advice, expertise and the very best customer service.
Electric leisure & commuter bikes, electric mountain bikes, electric road and gravel bikes, electric cargo bikes for family transport or cargo as well as electric folding bikes.
We supply quality electric bikes from leading brands including Amflow, Benno, Brompton, Cannondale, Cube, EBCO, Eovolt, Estarli, FOCUS, Haibike, Orbea, Raleigh, Tenways,Tern, Trek, UTO & Whyte.
We also have a wide range of accessories available for you and your bike too, helmets, locks, bags and much more
We currently have 9 stores around the UK and we offer FREE delivery to mainland UK.
We value any feedback from our customers so if you can leave us a review we would really appreciate it.
If you do need to speak to someone please call our Customer Service Team on 0117 452 6571.
Shop Electric Leisure Bikes
Shop Electric Mountain Bikes
Shop Electric Folding Bikes
Shop Electric Cargo Bikes
Shop Bikes under £2000
Shop Locks
Shop Pumps
The Best Selection Of E-Bikes In The UK, Online And In Our Stores.
Skrivet av företaget
- We Are The Electric Bike Specialists.
- The largest choice of quality electric bikes, choose your new E-Bike today from the hundreds we have available. Electric leisure & commuter bikes, electric mountain bikes, electric road and gravel bikes, electric cargo bikes for family transport or cargo as well as electric folding bikes. We are always here to help, if you have any questions our experienced team members are on hand to find the electric bike which is just perfect for you.
FREE means FREE
Free Delivery available on all Electric Bikes
- Free Delivery available to the UK Mainland
- Free Pedals
- Free Tools
- Free First Service
- Free Software updates for life
- Free support & advice available 6 days a week
Kontaktuppgifter
157 Whiteladies Road, Clifton, BS8 2RF, Bristol, Storbritannien
- 0117 452 6571
- info@theelectricbikeshop.co.uk
- www.theelectricbikeshop.co.uk
We Are The Electric Bike Specialists
4,5
Utmärkt
1 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 84 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Excellent service for electric mountain bikes
Always well looked after
11 juli 2026
Omdöme utan inbjudan
Svar från The Electric Bike Shop
Thank you for the fantastic 5-star review! We’re delighted to hear you’ve always been well looked after and are happy with the service you’ve received.
We really appreciate your continued support and look forward to helping you again in the future.
Kind regards,
The Electric Bike Shop Team
When my new Cube electric road bike…
When my new Cube electric road bike arrived, I was disappointed to discover that one of the disc brakes had been damaged in transit. I contacted the company to report the issue, and Lewis was assigned to handle my case.
From the outset, Lewis dealt with the matter in a professional, courteous, and highly efficient manner. He kept me informed throughout the process, responded promptly to my enquiries, and made what could have been a frustrating experience remarkably straightforward. His clear communication and genuine commitment to resolving the issue gave me complete confidence that everything was being dealt with properly.
It is refreshing to encounter such a high standard of customer service. Lewis's dedication, attention to detail, and willingness to go the extra mile ensured that the problem was resolved quickly and to my complete satisfaction. He is a real credit to your company and an excellent example of how customer service should be delivered.
I would like to extend my sincere thanks to Lewis for all of his support and hard work. It has been a genuine pleasure dealing with him, and I am extremely grateful for the outstanding service he has provided. I hope my appreciation can be passed on to him, as his professionalism and commitment certainly deserve recognition.
10 juli 2026
Omdöme utan inbjudan
Svar från The Electric Bike Shop
Thank you so much for taking the time to leave such a thoughtful 5-star review. We’re delighted to hear that, although your bike arrived with damage caused during transit, the issue was resolved to your satisfaction.
Your kind words about Lewis are greatly appreciated and will certainly be passed on. Providing clear communication and supporting our customers through any issues is something we take great pride in, so it's wonderful to hear that your experience reflected this.
Thank you again for your patience, your support, and your recommendation. We hope you enjoy many happy miles on your new Cube electric road bike.
Kind regards,
The Electric Bike Shop Team
The fantastic Electric bike shop West Bridgford
Great electric bike selection and service. The service from Mark and Jack was fantastic in helping me choose the model and price range best for me to suit the usage I need. The service plan and customer and bike care is fantastic with their own onsite workshop. Furthermore it is a very handy local accessible location. Totally recommend!
10 juli 2026
Omdöme utan inbjudan
Svar från The Electric Bike Shop
Thank you for the fantastic 5-star review! We’re delighted to hear you had such a positive experience at our Nottingham store. Mark and Jack will be really pleased to hear your kind feedback.
It’s great to know the team helped you choose the right bike for your needs and budget, and that you value our service plan and on-site workshop. We really appreciate your recommendation and hope you enjoy many happy miles on your new e-bike.
Kind regards,
The Electric Bike Shop Team
Lost a part of mudguard which they…
Lost a part of mudguard which they replaced free of charge
Always an excellent service
Staff always helpful
10 out of 10👌👌
10 juli 2026
Omdöme utan inbjudan
Svar från The Electric Bike Shop
Thank you for the fantastic 5-star review! We’re delighted to hear we could replace your mudguard part and that you continue to receive excellent service from our team.
Your kind words and 10/10 rating are greatly appreciated. We look forward to helping you again in the future. 👌
Kind regards,
The Electric Bike Shop Team
Excellent service
Excellent service, detailed guidance on choosing my Tern HSD PSi and setting it up. I tired a couple of bike shops in Bristol when purchasing my electric bike. But the The Electric Bike Shop was hands down the best. Richard took time to explain all options and helped me choose the right one without feeling rushed. He really appreciated the daunting nature of such a big purchase. And choosing the right model and set up for my family. Really happy with my bike and the experience of purchasing via these guys. They also put together a package that was cheaper than other shops and took my cycle scheme vouchers. Win win. Really impressed!
1 juli 2026
Omdöme utan inbjudan
Svar från The Electric Bike Shop
Thank you for the fantastic 5-star review! We’re delighted to hear you had such a positive experience with our Bristol team. Richard will be especially pleased to hear your kind feedback.
It’s great to know you felt supported throughout the process of choosing the right Tern HSD P5i for your family, and that the advice, pricing and Cycle to Work support made the whole experience a positive one.
Thank you for choosing The Electric Bike Shop. We hope you and your family enjoy many happy miles on your new bike!
Kind regards,
The Electric Bike Shop Team
Svar från The Electric Bike Shop
Thank you for the fantastic 5-star review! We’re delighted to hear you received great service from our friendly and helpful team.
We really appreciate your support and hope to see you again soon.
Kind regards,
The Electric Bike Shop Team
Great service
I bought a cube electric bike from the electric bike shop over a year ago and a couple of weeks back the chain quick link broke and even tho this wasn’t a warranty item they supplied me with one they had in stock foc - great service
27 juni 2026
Omdöme utan inbjudan
Svar från The Electric Bike Shop
Thank you for the fantastic 5-star review! We’re delighted to hear you’ve continued to have a great experience with us, even more than a year after purchasing your Cube e-bike.
We’re pleased we could help you get back on the road quickly by supplying the quick link, and we really appreciate your kind words.
Kind regards,
The Electric Bike Shop Team
Great shop in West Bridgford
I visited the West Bridgford shop 3 times and Matt and the team were all really helpful and reassuringly answered all my new-to-electric questions. Good to be able to have a test ride before my final purchase of a great bike at a competitive price. And they took the time to alter seat and handlebars several times to fit me properly.
9 juli 2026
Omdöme utan inbjudan
Svar från The Electric Bike Shop
Thank you for the fantastic 5-star review! We’re delighted to hear you had such a positive experience at our West Bridgford (Nottingham) store. Matt and the team will be really pleased to hear your kind feedback.
It’s great to know you found the test ride helpful and that the team took the time to answer your questions and ensure the bike was set up perfectly for you. We hope you enjoy many happy miles on your new e-bike.
Kind regards,
The Electric Bike Shop Team
Very efficient to deal with
22 juni 2026
Svar från The Electric Bike Shop
Thank you for the fantastic 5-star review! We’re delighted to hear you found us efficient to deal with.
We really appreciate your support and hope to help you again in the future.
Kind regards,
The Electric Bike Shop Team
Quick delivery of exactly what I…
Quick delivery of exactly what I needed.
No hassles at all
19 juni 2026
Svar från The Electric Bike Shop
Thank you for the fantastic 5-star review! We’re really pleased to hear your order arrived quickly and that it was exactly what you needed.
We’re glad everything was hassle-free and appreciate your support.
Kind regards,
The Electric Bike Shop Team
Good value bike
4 juli 2026
Omdöme utan inbjudan
Svar från The Electric Bike Shop
Thank you for the 5-star review! We’re really pleased to hear you’re happy with the value of your new bike.
We hope you enjoy many happy miles ahead.
Kind regards,
The Electric Bike Shop Team
Good purchasing experience
All three of the chaps in the Nottingham store were very helpful and informative. Left the store feeling very happy with the service provided and would definitely recommend
13 juni 2026
Omdöme utan inbjudan
Svar från The Electric Bike Shop
Thank you for the fantastic 5-star review! We’re delighted to hear you had such a positive purchasing experience at our Nottingham store.
It’s great to know the team were helpful and informative, and that you left feeling happy with the service you received. We really appreciate your recommendation.
Kind regards,
The Electric Bike Shop Team
Amazing company with a great team!
Amazing company with a great team. Their website was really easy to use, and I was able to compare different e-bikes to find the one that suited me best.
They also provide a clear step-by-step guide for using the Cycle to Work scheme, which made the whole process much easier. Once I placed my order, they kept me updated throughout, and it only took a week for my e-bike to arrive.
The handover was really helpful too, and I still learned a few new things about my bike. They even managed to fit in my collection on a very busy day.
Also gave me great advise regarding servicing plans and insurance, so it was easy to choose in the end.
Great service from start to finish. Thank you, team!
4 juli 2026
Omdöme utan inbjudan
Svar från The Electric Bike Shop
Thank you for the fantastic 5-star review! We’re delighted to hear you had such a positive experience with our Bristol team from start to finish.
It’s great to know our website, Cycle to Work guide and regular updates made the process straightforward, and that the handover helped you get the most from your new e-bike. We’re also pleased we could advise on servicing plans and insurance to help you make the right choice.
Thank you for your kind words and support. We hope you enjoy many happy miles on your new bike!
Kind regards,
The Electric Bike Shop Team
Really helpful solving tyre valve…
Really helpful solving tyre valve issue, friendly staff and managed to sniff out the issue - would give more than 5 stars if i could, top work 👍
4 juli 2026
Omdöme utan inbjudan
Svar från The Electric Bike Shop
Thank you for the fantastic 5-star review! We’re delighted to hear our Gloucester team were able to quickly diagnose and resolve the tyre valve issue for you.
Your kind words mean a lot to us, and we're especially pleased to hear you'd give us more than 5 stars if you could! Thank you for your support.
Kind regards,
The Electric Bike Shop Team
Fantastic service as always
Fantastic service as always. Definitely would recommend.
3 juli 2026
Omdöme utan inbjudan
Svar från The Electric Bike Shop
Thank you for the fantastic 5-star review! We’re delighted to hear you received fantastic service once again from our Cardiff team.
We really appreciate your continued support and recommendation.
Kind regards,
The Electric Bike Shop Team
Delivery took longer than expected
Delivery took longer than expected. I ordered the bike on 8 June. On 15 June I emailed the company to ascertain delivery. No reply. I ended up ringing the company on 16 June. After that I was kept fully informed and I eventually took delivery on 19 June. Had I not had to contact the company myself, I would have given 5 stars.
19 juni 2026
Svar från The Electric Bike Shop
Thank you for your feedback. We’re pleased to hear you were happy with the bike and that, once you spoke with our team, we kept you fully informed through to delivery.
We’re sorry that we didn’t respond to your initial email and that you had to contact us for an update. We appreciate your comments and will use your feedback to continue improving our communication.
Kind regards,
The Electric Bike Shop Team
Terrible customer service
I had booked an appointment for a bike test ride and travelled to the shop specifically for that purpose. On arrival, I was informed that I could not proceed because I did not have what was repeatedly described as “proper ID”.
I have a European national ID card, driving licence, passport and NHS staff ID. These are all documents that are accepted by UK authorities for identity verification and are sufficient for me to live and work in the UK. Nevertheless, I was told that none of them met the shop’s requirements for a test ride.
What made the experience particularly disappointing was not simply the refusal itself, but the way it was communicated. The repeated emphasis that I did not have “proper documentation” left me feeling unwelcome and unnecessarily scrutinised. Rather than being treated as a genuine customer interested in purchasing a bike, I was made to feel that my identity and legitimacy were somehow in question.
If the shop has specific documentation requirements, these should be made clear at the time of booking so customers do not waste their time travelling to an appointment. A simple explanation would have been sufficient. Instead, the interaction left a lasting negative impression.
Needless to say, I will be taking my business elsewhere and would not return.
30 juni 2026
Omdöme utan inbjudan
Svar från The Electric Bike Shop
We’re very sorry to hear about your experience and apologise for the way this was handled. This is not how we want any customer to feel when visiting one of our stores.
Since receiving your feedback, we have spoken with the store to better understand the documentation that was presented and will be reviewing this to ensure it aligns with our internal policies. We also agree that any identification requirements should be made clear before a test ride is booked to avoid situations like this.
Thank you for taking the time to share your experience, and we apologise again for the disappointment caused.
Kind regards,
The Electric Bike Shop Team
Our first e-bikes in our late 70s
My wife and I are very new to e-bikes. We have been keen walkers all our lives. Now in my late 70s, I am walking more slowly than previously. We recently hired e-bikes for a day at a nearby leisure location, and were delighted by the experience. So, we did some research and visited the electric bike shop. Jack and Chris were incredibly helpful and knowledgeable. We ordered 2 folding e-bikes that we can fit in our car. Our new bikes arrived within a week (as advised by the shop). Thank you so much for your assistance and advice.
26 juni 2026
Omdöme utan inbjudan
Svar från The Electric Bike Shop
Thank you for the fantastic 5-star review! We’re delighted to hear you and your wife are enjoying your introduction to e-bikes. It’s wonderful that your first experience inspired you to take the next step.
Jack and Chris will be really pleased to hear your kind feedback. We’re glad they could help you choose the right folding e-bikes and that they arrived within the expected timeframe.
We hope your new bikes help you enjoy many more adventures together. Thank you again for your support.
Kind regards,
The Electric Bike Shop Team
Wicked bike 👊👍
23 maj 2026
Svar från The Electric Bike Shop
Thank you for the awesome 5-star review! We’re delighted to hear you’re loving your new bike. Enjoy every ride! 👊👍
Kind regards,
The Electric Bike Shop Team
Brilliant last minute service from Ben…
Brilliant last minute service from Ben & team on my daughters MTB
Job done on the day in under 3 hours from drop off & excellent price
Superb customer experience
27 juni 2026
Omdöme utan inbjudan
Svar från The Electric Bike Shop
Thank you for the fantastic 5-star review! We’re delighted to hear Ben and the Harrogate team were able to get your daughter’s MTB repaired so quickly and provide great value.
We really appreciate your kind words and are pleased you had such a superb customer experience.
Kind regards,
The Electric Bike Shop Team
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