we had a lovely experience at Tenpin Acton celebrating my daughter's birthday. The whole party was enjoyable and children had a fantastic time. The staff were friendly and helpful and everything was... Se mer
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Plats
Byt platsRoyale Leisure Park, Western Avenue, Park Royal, Acton, W3 0PA London, GB
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Det här tycker kunderna
We have been celebrating our children birthday for ages at Tenpin Acton. As always, everything was very well organised, food on time, nice atmosphere and the girls who helped us for the party were ver... Se mer
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All the staff were rude the light skin girl behind the counter got no customer service ordered a burger and chips was send a cheese burger. Ordered a drink she just left it on the bar and didn’t bring... Se mer
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I have visited with my family and we had a really good experience. We all enjoyed our time there. The booking process was very smooth, easy and the staff were friendly and welcoming. We ordered a meal... Se mer
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Företagsinformation
Skrivet av företaget
Tenpin Acton lives on Royale Leisure Park, just off the A40 and minutes from Park Royal, Ealing and Shepherd's Bush — easy in by car or off the Central Line. With 32 bowling lanes and dynamic LED lighting, we're one of London's biggest bowling spots. Loud music. Big energy. Pins that don't stand a chance. And it's not just bowling. We've got laser tag in our 4D arena, two private karaoke rooms, Houdini's Escape Rooms for the problem-solvers, interactive darts, pool, table tennis and a full arcade. Hungry? Our kitchen serves burgers, loaded fries, pizzas and a halal menu, with a fully licensed bar pouring cocktails and pints while Sky Sports & TNT play live. Family days out, birthday parties, student nights, work socials, cheap weekday bowling deals — we've got something for everyone. Bowling in Acton, sorted.
Kontaktuppgifter
Royale Leisure Park, Western Avenue, Park Royal, Acton, W3 0PA, London, Storbritannien
- 0333 034 6100
4,1
Bra
271 omdömen
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The day i visited my two daughters…
The day i visited my two daughters played a game of bowlimg after we finished our game we ordered food and we were waiting for a long time at our table and we were not given our food so we went up to the counter to ask what was taking g so long and when we asked he asked us we told him our table and he ignored us and continued to do what he was doing so then we went to the lady who was the manager and she went to the boys counter and gave us the receipt that they should.have gave to us in the first place and then after a small argument they told us to get out and gave us our pizza and personally I think that it is very bad customer service and really rude facial expressions
20 augusti 2026
Svar från Tenpin - Acton
Hi Abduliah, thank you for leaving a review of Tenpin Acton. We are very sorry to hear that the customer service on your recent visit did not meet your expectations. If you would like to discuss this further, please could you send an email to customer.feedback@tenpin.co.uk with the subject 'Review-Acton' for somebody to reach out to you regarding this. Best wishes-Leila
Its was super hot in there no AC
Its was super hot in there no AC. One of my pound coins fell behind the machine that gives you change. I went to go ask for assistance from one of the people that work there and he was very rude and was like no I cant help you you have to do it yourself.
18 augusti 2026
Svar från Tenpin - Acton
Hi Shakeel, thank you for leaving a review of Tenpin Acton. We are very sorry to hear about the lack of air-conditioning and the interaction with one of our staff members. We will ensure that this is passed across to the relevant team for future improvements to be made. Hopefully, you will consider revisiting us at some point in the future. Best wishes-Leila
Svar från Tenpin - Acton
Hi Maya, thank you for your 5* review of Tenpin Acton! We're so glad to hear that you seemed to find something for everyone in your family. See you again soon! Best wishes-Leila
It was so hot
It was so hot, no working air-conditioning, ruined the whole time there, and we paid for 3 games which we had to finish
20 augusti 2026
Svar från Tenpin - Acton
Hi Mustafa, thank you for taking the time to leave Tenpin Acton a rating and review. We are truly sorry to hear that the lack of air-conditioning negatively impacted your visit and that your games were affected. We will ensure that your feedback is shared with the correct teams for future improvements to be made. We appreciate you letting us know your feedback and we hope to welcome you back again in the future. Best wishes - Rosie
Bowling lots of problems, food average, service bellow average
Getting worse every time I return
20 augusti 2026
Svar från Tenpin - Acton
Hi Diana, thank you for leaving a review of Tenpin Acton. We are very sorry to hear about the issues you experienced on your recent visit, especially the fact that the food quality and customer service did not meet your expectations, as well as the issues with bowling. If you would like to discuss this further, please could you send an email to customer.feedback@tenpin.co.uk with the subject 'Review-Acton' for somebody to contact you regarding this. Best wishes-Leila
we had a lovely experience at Tenpin…
we had a lovely experience at Tenpin Acton celebrating my daughter's birthday. The whole party was enjoyable and children had a fantastic time. The staff were friendly and helpful and everything was well organised. It was a great choice for a children's birthday party with plenty of fun and entertainment. My daughter and her friends really enjoyed themselves and we were very happy with how the day went. Thank you to the Tenpin Acton team for helping make her birthday special.
12 augusti 2026
Svar från Tenpin - Acton
Hi Kinjal, thank you for your 5* review of Tenpin Acton! It's wonderful to hear about your lovely experience celebrating your daughter's birthday party, especially how helpful and friendly our staff were, how organised the party was, and how much fun your daughter and friends had as a result. We look forward to welcoming you back again soon! Best wishes-Leila
Svar från Tenpin - Acton
Hello, Thank you for taking your time to leave us a great 5* review. We are pleased to hear that you had great fun at our Tenpin in Acton! We do hope to see you again soon. Many Thanks - Kimberley
The burger was not tasty at all
The burger was not tasty at all. We couldn’t eat it, so we left it on the table. We felt like we wasted our money and were very disappointed with the food.
12 augusti 2026
Svar från Tenpin - Acton
Hi there,
Thank you for your 1* review at Tenpin Acton! We are very sorry to hear that you've not had a great experience whilst on your recent visit to us! Your feedback is important to us and we will ensure this is passed across to the correct team to make any future improvements needed. If you would like this to be looked into further please email customer.feedback@tenpin.co.uk. Best wishes- Steph
Svar från Tenpin - Acton
Hi Simeon,
Thank you for your fantastic 5* review at Tenpin Acton! We are delighted that you've had such a great time whilst on your recent visit to us and we hope to welcome you back again very soon! Best wishes- Steph
There were interruptions while playing…
There were interruptions while playing and one game ended before last finished playing.
But we enjoyed the games.
12 augusti 2026
Svar från Tenpin - Acton
Hi Shahul, thank you for the 4* review for Tenpin Acton! We're sorry to hear that there had been interruptions during your games, but we are glad that you enjoyed your visit. If you would like to discuss this further, please send an email to customer.feedback@tenpin.co.uk and we can pass this on to be looked into. We hope to see you again soon! Best wishes - Adelaide
Lane 24 camera on touch screen not…
Lane 24 camera on touch screen not working properly
12 augusti 2026
Svar från Tenpin - Acton
Hi Matthew, thank you for you for your 3* view for Tenpin Acton. We are sorry to hear this! We will be sure to pass your feedback on and thank you for your comments. Best wishes, Jade
Svar från Tenpin - Acton
Hi Yasir, thank you for rating Tenpin Acton 5*! We're thrilled to hear that you had a great experience and that you enjoyed the service from our team. We can't wait to see you back again soon! Best wishes, Jade
Svar från Tenpin - Acton
Hello Anna,
Thank you for taking the time to rate Tenpin Acton 5 stars. It is fantastic to hear that your received great customer care! We're so glad you enjoyed the atmosphere. We look forward to seeing you again soon. All the best ~ Laura
My daughter won a prize
My daughter won a prize, then accidentally left it unattended. It got stolen. The venue did very little to appease a crying child. That probably tells you what you need to know about the clientele.
The change machines sometimes worked and when they did, you were forced to take a load of 10p coins that were accepted in about 6 machines.
I felt uneasy and unsafe at this place.
12 augusti 2026
Svar från Tenpin - Acton
Hello Damon,
Thank you for taking the time to rate Tenpin Acton 1 stars. We are truly sorry to hear about your daughter's prize being stolen and the distress this caused. We also regret that you felt uneasy and unsafe during your visit, and that the change machines were not working effectively. We appreciate you bringing these concerns to our attention. We hope to welcome you back again soon and that the next visit is a more enjoyable experience. All the best ~ Laura
All the staff were rude the light skin…
All the staff were rude the light skin girl behind the counter got no customer service ordered a burger and chips was send a cheese burger. Ordered a drink she just left it on the bar and didn’t bring it over children under 9 were playing didn’t give us children balls and failed to put the sides up until I asked. Terrible service only person who was nice is the lady who brought my food out very disappointed the girl serving drinks would rather chit chat with her colleagues
12 augusti 2026
Svar från Tenpin - Acton
Hello Linda,
Thank you for taking the time to rate Tenpin Acton 2 stars. Thank you for taking the time to share your feedback regarding your recent visit. We are very sorry to hear about the issues you experienced with our staff's service, the incorrect food order, and the problems with the children's bowling. We will ensure your comments are passed on to the relevant teams for review and improvement. We hope to welcome you back again soon. All the best ~ Laura
Disappointment
My last three visits were fine, but I’ve had a couple of issues with the service.
On my first visit, my food took around an hour to arrive because no one seemed to be aware of my order. It was only prepared after I went to check on it myself.
On today’s visit, I left my almost-full beer on the table after only two sips. When I came back, my table had been cleared and the beer was gone. When I spoke to the manager, I found the response unprofessional and defensive. There was no apology and no replacement was offered.
I hope the team can improve their communication and customer service, and acknowledge when an error is made on their side.
8 augusti 2026
Omdöme utan inbjudan
Svar från Tenpin - Acton
Hello Peter, Thank you for taking your time to leave us a review from your recent visit to us. We are pleased to hear that your previous visits have been enjoyable! However, we are disappointed to hear the customer service that you've received has not been at our usual high standards. We will pass your comments onto our team, so that this can be looked into. If you would like to discuss your recent visit with us any further, please do reach out to us via customer.feedback@tenpin.co.uk. Many Thanks - Kimberley
Svar från Tenpin - Acton
Hello Robert, Thank you for taking your time to leave us a great 5* review. We are so pleased to hear that you enjoyed your recent visit to our Tenpin at Acton. We do hope to see you again very soon. Best Wishes - Kimberley
Great experience with the bowling and…
Great experience with the bowling and pool games but the food was pretty good aswell
6 augusti 2026
Svar från Tenpin - Acton
Hi Kayan, thank you for your fantastic 5-star review of Tenpin Acton! We're so pleased to hear you had a great experience with our bowling and pool games, and that you enjoyed the food too and we hope to see you again soon! Best wishes - Mel
I always come back with joy
6 augusti 2026
Svar från Tenpin - Acton
Hi Florin
We're so happy to hear you always leave with joy! We appreciate your wonderful feedback. Best wishes - Clare
Another great party 🎉
We have been celebrating our children birthday for ages at Tenpin Acton. As always, everything was very well organised, food on time, nice atmosphere and the girls who helped us for the party were very kind, professional and friendly. Also, the whole staff such as bar attendances were very polite and helpful. Our guests liked the party, the food.
1 augusti 2026
Svar från Tenpin - Acton
Hi Boryana, thank you for your wonderful 5-star review of Tenpin! We are so pleased to hear that your children's birthday celebrations at our venue have consistently been well organised and enjoyable. It's fantastic to know that our team's professionalism and friendliness contributed to a great atmosphere, and that your guests loved the party and food. We hope this means you will visit us again soon and we very much look forward to welcoming you back! Best wishes - Mel
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