Richer Sounds - Kingston Omdömen 

1 571
TrustScore 5 av 5

4,9

72A Richmond Road, KT2 5EL Kingston, GB


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För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

I had a specific problem with my AVR setup nad the staff were really helpful in solving it. They also put together a sweet deal on a Paul Klipsch centre speaker which arrived the following day in per... Se mer

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Betygsatt 5 av 5 stjärnor

The whole experience was as good as it could be. Sunni and his colleague waited for an extra 15 minutes after closing so we could collect TV (needed to watch England World Cup game!). They are easily... Se mer

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Betygsatt 5 av 5 stjärnor

We have bought all our TV's from Richer Sounds over the past 17 years. The staff are friendly, courteous, and very knowledgeable. I switched brands with the recent TV I bought - It was recommended, an... Se mer

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Betygsatt 5 av 5 stjärnor

Great experience, I am very happy with Richer Sounds Kingston. Sunil was superb, he gave me a lot of time to try various equipment and helped me make my decision

Företaget har svarat


Företagsinformation

  1. HiFi-butik
  2. Elektronikbutik
  3. TV-butik

Skrivet av företaget

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Kontaktuppgifter

  • 72A Richmond Road, KT2 5EL, Kingston, Storbritannien

  • 0333 900 0040

4,9

Utmärkt

TrustScore 5 av 5

2 tn omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ber kunder att lämna omdömen

Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa

Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

4,9

Alla omdömen

(1 571)

24 963 omdömen under de senaste 12 månaderna

Skriv ett omdöme
Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 5 av 5 stjärnor

I had a specific problem with my AVR…

I had a specific problem with my AVR setup nad the staff were really helpful in solving it. They also put together a sweet deal on a Paul Klipsch centre speaker which arrived the following day in perfect condition. Job done.

21 juli 2026
Logotyp för Richer Sounds - Kingston

Svar från Richer Sounds - Kingston

Thank you for your 5 star review, it’s lovely to read your comments.

Betygsatt 2 av 5 stjärnor

Telephone order took ages

Telephone order took ages to make, order then went into limbo and i had to ring near the expected delivery date to kick start the process. However, the service after that was splendid.

16 juli 2026
Logotyp för Richer Sounds - Kingston

Svar från Richer Sounds - Kingston

I was genuinely sorry to read that the ordering process didn't go smoothly here, and although I appreciate the matter is now resolved to your satisfaction would be keen to know more about what went wrong so we can learn & improve ASAP.

Either myself or a senior team member will be in touch directly, and providing you are happy to discuss this further, will investigate.

seniorcomplaintsteam@richersounds.com

Tom Griffiths
Head of Customer Experience
Richer Sounds

Betygsatt 5 av 5 stjärnor

Good and helpful service

I was seen straight away. I got helpful advice and concluded a purchase without any fuss. Delivery of my new TV happened the following day.

16 juli 2026
Logotyp för Richer Sounds - Kingston

Svar från Richer Sounds - Kingston

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Betygsatt 5 av 5 stjärnor

Great service

Great service, knowledgeable and helpful. Have been a customer since 2008 and a few times since.

15 juli 2026
Logotyp för Richer Sounds - Kingston

Svar från Richer Sounds - Kingston

Thanks for your 5 star review, we look forward to seeing you again next time

Betygsatt 5 av 5 stjärnor

Best experience possible!

The whole experience was as good as it could be. Sunni and his colleague waited for an extra 15 minutes after closing so we could collect TV (needed to watch England World Cup game!). They are easily contactable in the store via phone and email (so important nowadays). And the TV is top quality at a great price! Could not do better!

14 juli 2026
Logotyp för Richer Sounds - Kingston

Svar från Richer Sounds - Kingston

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Betygsatt 5 av 5 stjärnor

5 big stars

Very straightforward to order via the website and arrange collection. Good price and the tv is exceptional.

14 juli 2026
Logotyp för Richer Sounds - Kingston

Svar från Richer Sounds - Kingston

Thank you for your wonderful feedback

Betygsatt 5 av 5 stjärnor

Great experience

Great experience, I am very happy with Richer Sounds Kingston. Sunil was superb, he gave me a lot of time to try various equipment and helped me make my decision

12 juli 2026
Logotyp för Richer Sounds - Kingston

Svar från Richer Sounds - Kingston

Thank you for your 5 star review!

Betygsatt 5 av 5 stjärnor

Highly recommended, First class service

We have bought all our TV's from Richer Sounds over the past 17 years. The staff are friendly, courteous, and very knowledgeable. I switched brands with the recent TV I bought - It was recommended, and was good value. After the TV was delivered, I set it up and had difficulty with pairing it to the Sky remote. I called the store and a very helpful, patient chap helped me finish the set up process. Thanks for all your help, Richer Sounds in Kingston!

11 juli 2026
Logotyp för Richer Sounds - Kingston

Svar från Richer Sounds - Kingston

Thanks for your 5 star review, we look forward to seeing you again next time

Betygsatt 5 av 5 stjärnor

I think it’s talking to your expert…

I think it’s talking to your expert people that’s what really makes a difference. The fact that they were willing to help and discuss ideas with you.

5 juli 2026
Logotyp för Richer Sounds - Kingston

Svar från Richer Sounds - Kingston

Thank you for your wonderful feedback

Betygsatt 5 av 5 stjärnor

Amazing experience

Amazing experience. Super knowledgable staff with a very personal advisory. The best was the „Experience room“ in the back to test the speakers at high volume. Thank you, Dan, for an amazing service.

5 juli 2026
Omdöme utan inbjudan
Logotyp för Richer Sounds - Kingston

Svar från Richer Sounds - Kingston

Thank you for your 5 star review!

Betygsatt 5 av 5 stjärnor

Helpful staff

Helpful staff, pointed out trade up off on Sonos saving money and had the items in stock the next day.

3 juli 2026
Logotyp för Richer Sounds - Kingston

Svar från Richer Sounds - Kingston

Thank you for your wonderful feedback

Betygsatt 5 av 5 stjärnor

The order arrived sooner than expected

The order arrived sooner than expected, and ordering was easy. It has not been tried out yet as it is a birthday present for my husband. We will let you know the quality of the record deck after 5th August.

26 juni 2026
Logotyp för Richer Sounds - Kingston

Svar från Richer Sounds - Kingston

Thanks for your 5 star review, we look forward to seeing you again next time

Betygsatt 5 av 5 stjärnor

great experience

the staff are extremely friendly and super helpful. i found exactly what i was looking for - i left the shop really happy.

5 juli 2026
Omdöme utan inbjudan
Logotyp för Richer Sounds - Kingston

Svar från Richer Sounds - Kingston

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Betygsatt 5 av 5 stjärnor

It was the quality of service…

It was the quality of service and knowledge of Sunil that made the difference. There was nothing that was too much trouble and he provided an excellent demonstration of different capabilities.

27 juni 2026
Logotyp för Richer Sounds - Kingston

Svar från Richer Sounds - Kingston

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Betygsatt 2 av 5 stjärnor

don't know

don't know, my instructions on delivery protocol and rs's terms of business (inspect goods b4 signing for them) weren't followed by the courier (rs's agent).

18 juni 2026
Logotyp för Richer Sounds - Kingston

Svar från Richer Sounds - Kingston

I was truly sorry to read that you've experienced issues with our courier. From initial investigation I understand that the parcel was left in a communal area by the driver, which of course they shouldn't have done without clear prior approval from you.

We will investigate with them of course, and will contact you directly to resolve this as soon as possible..

seniorcomplaintsteam@richersounds.com

Apologies again,

Tom Griffiths
Head of Customer Experience
Richer Sounds

Betygsatt 5 av 5 stjärnor

The TV I was looking for

The TV I was looking for, at the most competitive price and in stock for collection. I called ahead to check the stock and my set was reserved so that I would not have a wasted journey. Six year warranty as standard. Friendly and helpful staff.

17 juni 2026
Logotyp för Richer Sounds - Kingston

Svar från Richer Sounds - Kingston

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

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