Very friendly and approachable staff, extremely attentive to what I needed. I was going to order online but last minute decided to go old school and actually visit the store, and I am very glad I did... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
The service I received was terrific from start to finish. The staff were extremely knowledgeable and helpful on the three occasions I visited the Bromley branch. Delivery service was also terrific. It... Se mer
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First class service and expert help from Matt . Went well beyond the norm . Also very patient and explained all the advantages and disadvantages of certain Tv’s that I needed fir an elderly, vulnerabl... Se mer
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I went in store to browse for a pair of speakers, Tom was very helpful in helping me to decide on a what would be best for my budget. I came back a couple days later to buy the speakers and they arriv... Se mer
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Företagsinformation
Skrivet av företaget
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Kontaktuppgifter
48 East Street, BR1 1QW, Bromley, Storbritannien
- 0333 900 0051
4,9
Utmärkt
1 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Svar från Richer Sounds - Bromley
Thank you for your wonderful feedback
Always had brilliant professional…
Always had brilliant professional knowledgeable advise.
Been a customer for over 25 years.
I met Shaun 18 months ago when he was just begining and now he's a smart trustworthy person.
11 maj 2026
Svar från Richer Sounds - Bromley
Thanks for your kind review, we look forward to your next visit.
Great buying experience.
Received a call back after requesting information about a Samsung soundbar via email. Staff member talked me through the features and answered all of my questions knowledgeably. Bought the item and received it when I was told it would arrive. Great price, too.
8 maj 2026
Svar från Richer Sounds - Bromley
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Staff was helpful and keen to find the…
Staff was helpful and keen to find the right tv for me.
11 maj 2026
Svar från Richer Sounds - Bromley
Thank you for your 5 star review, it’s lovely to read your comments.
An honest, fair customer...
Sales reps were busy when I first walked in which I appreciate. However it took a little long for one of them to make eye contact verify my presence, but once they did I waited around.
I must say though, had I not pretty much made up my mind to purchase that day, and was browsing with possible intentions of buying, I may have walk out, because the store is awkwardly small, and when you are not being immediately acknowledged by some means of communication, it becomes a little weird and you do find yourself asking yourself very quickly "Can they not see me".
The sales reps was very pleasant and informative. I think I was served by a Manager if I'm not mistaken. Him and his colleague seem to combine well with each other, not cluttering information or talking over each other. I enjoyed the brainstorming and the sales experience regarding the items I was comparing, and appreciated their honesty. They listened well and did not over complicate Reponses to my questions.
From me to Richer sounds, You have always providing good customer service on my visits, but better than this, you have always providing good pricing. Stick to this motto, and you will achieve your customer for life goal. I am 42 and made my first purchase in my early teens.
Till the next time...
Kind Regards
Satisfied Customer.
9 maj 2026
Svar från Richer Sounds - Bromley
Thank you for the helpful and detailed feedback, I'm really pleased that overall you had a good experience in our Bromley branch and appreciate your business over the years of course.
Whilst we do like to try and let customers browse without pressure, the colleagues do need to get the balance right between that approach and making sure customers feel properly acknowledged, which sounds like it could have been improved here, and which I will of course discuss with the store team.
Once again, thank you for your kind words about the service and our pricing, and should you need any help at all, feel free to get in touch via the below address..
seniorcomplaintsteam@richersounds.com
Tom Griffiths
Head of Customer Experience
Richer Sounds
Tommy and Matt at Richer Sounds Bromley…
Tommy and Matt at Richer Sounds Bromley store provided excellent and very professional advice to help me decide which 55 inch TV would be the best one to purchase based on the information l provided. It was a real pleasure to receive such informative advise and l highly recommend Richer Sounds Bromley for all Audio needs having also purchased previous items via this store.
25 april 2026
Svar från Richer Sounds - Bromley
Thanks for your kind review, we look forward to your next visit.
Excellent service in Bromley shop
Excellent service in Bromley shop. I loved the way I was served. Very well organised.
6 maj 2026
Svar från Richer Sounds - Bromley
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Great customer service.
6 maj 2026
Svar från Richer Sounds - Bromley
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Svar från Richer Sounds - Bromley
Thanks for your great feedback and for supporting local business.
Honesty,professionalism, knowledge, kindness
Helpful, knowledgeable staff. Explained in details aspects difficult to grasp. Kind and considerate. Polite.
5 maj 2026
Svar från Richer Sounds - Bromley
Thank you for your 5 star review, it’s lovely to read your comments.
Price of turntable
Price of turntable. Delivery schedule and ease of purchase. Not forgetting the great richer sounds guarantee. Can't beat them.
29 april 2026
Svar från Richer Sounds - Bromley
Thanks for your feedback, great to read you were happy with our service.
Prompt answering of initial call
Prompt answering of initial call, superb help from store & satisfied like previous purchase.
Well done , very happy to recommend
30 april 2026
Svar från Richer Sounds - Bromley
Thank you for your 5 star review, it’s lovely to read your comments.
A very satisfied customer
I called at the shop at 10.40am not knowing that the opening time was midday. Paul came to the door and let me in. He couldn’t have been more helpful and knowledgeable and I bought the television most suited for my needs.
It arrived at my flat three days later and I am delighted with it. This was the sort of service I have always got from Richer Sounds.
29 april 2026
Svar från Richer Sounds - Bromley
Thanks for your 5 star review, we look forward to seeing you again next time
Very quick delivery and price was very…
Very quick delivery and price was very competitive
29 april 2026
Svar från Richer Sounds - Bromley
Thanks for your 5 star review, we look forward to seeing you again next time
Phone sale that was given as much…
Phone sale that was given as much attention and support as if I'd be there in person. Very impressed.
24 april 2026
Svar från Richer Sounds - Bromley
Thank you for your 5 star review!
Expert advice and great service from…
Expert advice and great service from all in Bromley!
23 april 2026
Svar från Richer Sounds - Bromley
Thank you for your wonderful feedback
Excellent retailer.
Excellent and simple process. Customer service was spot on. Will purchase from again.
22 april 2026
Svar från Richer Sounds - Bromley
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Jerome in the Bromley store provided…
Jerome in the Bromley store provided excellent advice and amazing customer service. Would highly recommend
22 april 2026
Svar från Richer Sounds - Bromley
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Always great customer service and high…
Always great customer service and high quality products.
20 april 2026
Svar från Richer Sounds - Bromley
Thanks for your great feedback and for supporting local business.
Great all round experience
Easy to order the product online. Great communication. Super friendly service when I collected
19 april 2026
Svar från Richer Sounds - Bromley
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
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