NU Car Rentals Omdömen 

The Counter representatives were very helpful. Our Key fob battery went out, and we purchased a new one, NU said that we didn't have to fill up the gas tank full, that they would accept it at quarter full.
They don't have a shuttle to take you back to the airport that runs 24/7. We had an early flight and had to get a Lyft. That was disappointing, we had to pay extra for a ride when they should accommodate their customers with a ride to and from the airport. Their rental car business is a bit away from the airport.

⭐ 1-Star Review — Buyer Beware
Avoid NÜ Car Rentals at the off-site Denver International Airport location. I prepaid through Priceline, declined the additional insurance and add-ons, yet was later charged an unexpected $244.72.
Read every line before signing and verify all charges. I’m sharing this to help prevent other travelers from having the same experience.
Buyer beware—choose another rental company.

Agent at counter was manipulative and predatory. She made it sound like the extra fees were mandatory - like the loss damage waiver which cost me an extra $200. She insisted that this wasn’t extra insurance since my carrier would have covered any damages. She said this didn’t matter and that the loss damage waiver was necessary.
I will be better prepared to argue with them over additional costs if I’m ever forced to use this company again through a third party booking agency. Just say NO to anything that “requires” your initials.

RUN, don't walk, away from this company. Our experience with NU Car Rentals/Action Rentals in Orlando was an absolute nightmare.

We traveled to Orlando with our four children in October 2024 after having to postpone our trip because of a hurricane. Our flight arrived around 8 PM, and we waited OVER AN HOUR for the NU shuttle. I called repeatedly while we stood at the airport with four tired, hungry kids and could not get anyone to answer the phone.

After 9 PM, the shuttle finally arrived and took us to their off-airport rental location, where we encountered another long line. When we finally reached the counter, I asked to switch the reservation from my husband's name to mine (because husband's DL had expired). I was initially told they would have to cancel the entire reservation and that someone else could take our van. The employee then supposedly contacted a manager and came back with “good news”—they could switch it to my name for an ADDITIONAL $700+.

At that point, it was late, we had four exhausted children with us, and we desperately needed to get to our rental house. I felt like I had no practical choice but to pay it.

Unfortunately, the nightmare wasn't over. We went outside expecting to finally get our van and were told it still wasn't ready because it was being cleaned. After another 40 minutes, I was literally in tears and asked if we could PLEASE just take the van dirty so we could leave.

They finally agreed. The van was dirty and had only about ¼ tank of gas. An employee specifically told me to return it with ¼ tank, which we did.

We finally left after 11 PM—more than THREE HOURS after our flight had landed.

Then, after we returned the vehicle exactly as instructed, they charged us for gas plus another unexplained fee. I spent months disputing charges through my credit card company and eventually succeeded in getting one reversed.

This operation was incredibly disorganized, unresponsive, and, in my experience, predatory. What bothered me most was feeling that they took advantage of the fact that we were stranded late at night with four small children and desperately needed the vehicle we had already reserved.

Do yourself a favor and read the other reviews before booking. I wish I had. I would never rent from NU/Action again.

Absolutely terrible! They seem great at first, but once you return they start charging your car random amounts with NO EXPLANATION. You submit a case and they just say have a good day.

If you have a car rental with them cancel CC they have on file bc they will charges 100s of dollars!

I have filled cases with TripAdvisor and Expedia to have them removed from their sites as 100s of reviews say the same!

SCAM OF A RENTAL COMPANY

Entregan carros sucios llenos de bichos y aparte de pasar todo eso te hacen cargos a la cuenta diciendo mentiras para robar tu dinero son unos ladrones y estafadores

I rented a car in Denver back in may12-13 2026. four months after the rental they charged my card $65 ($35 in tolls? WTF and 30 in admin fees lol) dollars for toll charges. Was told they normally would have done so with in 30 days and rep had no idea why this charge would come 4 months later
Obviously I called to ask about this charge as I had never received anything explaining this and just received a mysterious charge. When I called they said it was because I didn’t choose the toll option. I would never pay for a toll option I wasn’t going to use and to my knowledge didn’t use. When I informed them I would not use their company again and would dispute the charge with cc company she said she would forward the information about my toll usage to them instead of sending it to me. Rude unprofessional customer service supervisor is so out of her league dealing with an understandably confused renter. I see know all the other bullshit they employ to extract money from customers whose credit card info they just keep on file( how long do they keep that info?). Please use one of the more longstanding rental companies as this one seems to be rooted in dirty tactics and untrained personnel.

Un agent gentil et serviable

Service efficace, les prix sont corrects

DO NOT RENT YOUR CAR WITH THEM
THE ASK YOU 600$ DEPOSIT AND NEED MORE THAN 10 DAYS TO GIVE IT TO YOU BACK.
THEY DO NOT GIVE YOU WHAT YOU ORDER BUT WHAT THEY HAVE. I ORDER I FULL SIZE AND GAVE ME A MID SIZE AND I WENT BACK TO THEIR OFFICE TO CHANGE. VERY BAD SERVICE AND EXPERIENCE OVER ALL....

Mohamed is a nice person with a nice personality.
Thank you.

Personnel accueillant.
Véhicule disponible et propre. La personne qui était sur place était souriante.

NU car rental is a good and recurring choice for us. Mohammad was very helpful. Overall good experience and responsive customer service.

No help at all. multiple times calling and emailing and nobody got back to me. do not go there terrible company

Wonderful service, thanks to Gabriel

Es un trato perfecto todo bien

Great service especially with Mohamed and anwar thank you very much for everything and the great details about everything for renting the car

DO NOT RENT FROM NU CAR RENTALS. They are absolute Scam and based on multiple reviews they are constantly conducting Unauthorized Charges!

My Experience:
They Literally Stole Money Right Off My Credit Card!!!
I just rented from their Salt Lake City location this past weekend (Agreement SLC01-49989).
I explicitly told the counter agent that I had my own full-coverage insurance and did NOT want any of their add-ons.

When I checked my final receipt, I found out they secretly crammed nearly $100 in extra unauthorized charges onto my bill without my knowledge or permission!

Roadside Assistance: $41.97

Supplemental Liability Insurance: $48.15

Operator Recovery Fee: $9.01

Taxes & CC Surcharges on Fake Fees: $20.79

Let's Get a Class Action Lawsuit Started!

Based on several reviews I just read from many platforms, this company is consistently misleading and ripping off customers for financial gains, THAT needs to stop.
If you’ve been scammed or hit with unauthorized charges by this car rental scammers, here is what we need to do right now (As I Will Do Shortly after this) to hold them accountable and get our money back:

File Official Complaints:
Submit reports to the State Attorney General (UT, TN, CO, etc.), the Federal Trade Commission (FTC), and the Better Business Bureau (BBB).

Dispute the Charges:
Call your bank/credit card company immediately and file a chargeback for fraud/unauthorized fees.

Join Together for a Class Action:
Keep every single piece of evidence, booking confirmations, receipts, and bank statements. I am actively looking into class action attorneys and platforms like ClassAction.org to push for a lawsuit so all victimized customers can get fully reimbursed.

NÜ Car Rentals is an extremely incompetent company. They rent cars from other rental companies and seem completely incapable of managing any issue when something goes wrong.

They failed to provide my booked car. I tried to contact them many times and it was impossible. Forcing me to rent another car at a much higher price.

I submitted a formal complaint 8 months ago. They have finally replied only to ask for more information…

Eight months to respond to a customer complaint is simply unacceptable. No solution, no compensation, no proper explanation. Just complete incompetence and terrible customer service.

I strongly recommend avoiding this company.

Update after contacting them: I provided them with all the details and evidence, and their response was that the operator was supposedly available by phone at all times and that the rental service is located at the airport and is easy to find.

Let me be absolutely clear: the booking confirmation explicitly provided an address outside the airport. Google Maps also clearly shows that this address is nowhere near the airport. I even provided screenshots proving this, along with screenshots of all the calls I made trying to contact them, with no success.

They have not even bothered to properly check the information I provided. Instead, they simply told me that everything was in order and that if I failed to find them, it was my fault.

Absolutely incredible. Zero accountability, zero interest in investigating what actually happened, and a complete refusal to acknowledge the very clear information provided in their own booking and on Google Maps.

DANGEROUS! – NU/Expo Car Rentals in Vancouver

The Hyundai Elantra that we were given had not been properly inspected for safety and posed a serious risk to our family. The front brakes were metal-on-metal, scraping together in a terrible grinding noise.

The tires were measured to be a ‘0’ out of ‘8’ for their tread. This issue could have caused hydroplaning or a blown-out tire - both very dangerous situations.

When I called to inform the rental company that we were unable to drive this vehicle, we were told that it was safe to drive, to not worry about it, and to drive slowly (!?!?!). This was not an appropriate solution at all. We should be able to rely on a safe rental vehicle, drive it on any appropriate roads and to drive the speed limit.

We were misled and told that the brakes on this vehicle were changed 3 months ago. Once we saw the brake pads, we knew that was impossible and that we were being lied to. We wasted time on our holiday arranging for a technician to inspect the car, for parts to be ordered and the brakes to be replaced and were then required to drive on the bald tires back to the rental office.

We had to rent another vehicle from Budget Rental to continue on our trip, as the shop needed time to replace the brakes on this vehicle. The cost of the additional rental was more than $340. Even at that, we were relieved to be driving in a safe vehicle.

Renting from this company was a dangerous, risky mistake. This is pure negligence on the part of NU/Expo rental agency and could have caused us to have a very serious accident. For your safety…avoid this company at all costs!

Update - September 15, ‘26
It seems that Haidee has used AI to draft a response to my review.
It’s interesting because I have reached out to NU Car Rental headquarters with all of the information about my rental experience several weeks ago and this is the last reply I received:

‘Dear Tracy,

Please see below the response from the local office:

Hi there
It was same class as booked Hyundai elantra rented out to customer Ms. Tracy and after a day customer call and informed us about the brakes and we asked her to check that out at a shop nearby and they changed the brakes and charged us double but when our technician check the old brakes brought to us was still 40% left can be driven another over 10.000km.

Sincerely,
MR’

I really wish that I could share photos with my review. There was literally no part of the pad left on the metal. The technician gave us the brake components and we returned them with the car. They were scraped metal. No exaggeration.

The company is trying to look like they’re all concerned now, but it’s a joke.

Tracy