NU Car Rentals Omdömen 

September 17th 2026...If I could give 0 stars, that is what they would get. I have rented with them before and had no problems. This time around, the rude lady agent at the counter was extremely manipulative telling us that we had to pay for the extra insurance, that our own car insurance and credit card would not cover it. I told her several times that I didn't want their insurance. She said that they are not like other car rental places. She wouldn't listen to anything I was trying to tell her.
It is funny that my previous experience with NU in SLC (2 years ago) had absolutely no problems, not even telling me that I had to have their insurance. However this time the agent was demanding.
Dear agent, If you really hate your job that bad and have absolutely no customer service skills, maybe you should be looking elsewhere.

We cancelled our reservation and our plans that we were looking forward to. Thanks NU in SLC for ruining this for us

NU will never be a choice of ours again.

From- Unhappy customer Salt Lake City, Utah

Équipe Casablanca
Merci pour le bon service merci beaucoup bonne continuation

Great service friendly . Mouhamed was the nicest guy. Recommend this company

The Counter representatives were very helpful. Our Key fob battery went out, and we purchased a new one, NU said that we didn't have to fill up the gas tank full, that they would accept it at quarter full.
They don't have a shuttle to take you back to the airport that runs 24/7. We had an early flight and had to get a Lyft. That was disappointing, we had to pay extra for a ride when they should accommodate their customers with a ride to and from the airport. Their rental car business is a bit away from the airport.

⭐ 1-Star Review — Buyer Beware
Avoid NÜ Car Rentals at the off-site Denver International Airport location. I prepaid through Priceline, declined the additional insurance and add-ons, yet was later charged an unexpected $244.72.
Read every line before signing and verify all charges. I’m sharing this to help prevent other travelers from having the same experience.
Buyer beware—choose another rental company.

Agent at counter was manipulative and predatory. She made it sound like the extra fees were mandatory - like the loss damage waiver which cost me an extra $200. She insisted that this wasn’t extra insurance since my carrier would have covered any damages. She said this didn’t matter and that the loss damage waiver was necessary.
I will be better prepared to argue with them over additional costs if I’m ever forced to use this company again through a third party booking agency. Just say NO to anything that “requires” your initials.

RUN, don't walk, away from this company. Our experience with NU Car Rentals/Action Rentals in Orlando was an absolute nightmare.

We traveled to Orlando with our four children in October 2024 after having to postpone our trip because of a hurricane. Our flight arrived around 8 PM, and we waited OVER AN HOUR for the NU shuttle. I called repeatedly while we stood at the airport with four tired, hungry kids and could not get anyone to answer the phone.

After 9 PM, the shuttle finally arrived and took us to their off-airport rental location, where we encountered another long line. When we finally reached the counter, I asked to switch the reservation from my husband's name to mine (because husband's DL had expired). I was initially told they would have to cancel the entire reservation and that someone else could take our van. The employee then supposedly contacted a manager and came back with “good news”—they could switch it to my name for an ADDITIONAL $700+.

At that point, it was late, we had four exhausted children with us, and we desperately needed to get to our rental house. I felt like I had no practical choice but to pay it.

Unfortunately, the nightmare wasn't over. We went outside expecting to finally get our van and were told it still wasn't ready because it was being cleaned. After another 40 minutes, I was literally in tears and asked if we could PLEASE just take the van dirty so we could leave.

They finally agreed. The van was dirty and had only about ¼ tank of gas. An employee specifically told me to return it with ¼ tank, which we did.

We finally left after 11 PM—more than THREE HOURS after our flight had landed.

Then, after we returned the vehicle exactly as instructed, they charged us for gas plus another unexplained fee. I spent months disputing charges through my credit card company and eventually succeeded in getting one reversed.

This operation was incredibly disorganized, unresponsive, and, in my experience, predatory. What bothered me most was feeling that they took advantage of the fact that we were stranded late at night with four small children and desperately needed the vehicle we had already reserved.

Do yourself a favor and read the other reviews before booking. I wish I had. I would never rent from NU/Action again.

Absolutely terrible! They seem great at first, but once you return they start charging your car random amounts with NO EXPLANATION. You submit a case and they just say have a good day.

If you have a car rental with them cancel CC they have on file bc they will charges 100s of dollars!

I have filled cases with TripAdvisor and Expedia to have them removed from their sites as 100s of reviews say the same!

SCAM OF A RENTAL COMPANY

Entregan carros sucios llenos de bichos y aparte de pasar todo eso te hacen cargos a la cuenta diciendo mentiras para robar tu dinero son unos ladrones y estafadores

I rented a car in Denver back in may12-13 2026. four months after the rental they charged my card $65 ($35 in tolls? WTF and 30 in admin fees lol) dollars for toll charges. Was told they normally would have done so with in 30 days and rep had no idea why this charge would come 4 months later
Obviously I called to ask about this charge as I had never received anything explaining this and just received a mysterious charge. When I called they said it was because I didn’t choose the toll option. I would never pay for a toll option I wasn’t going to use and to my knowledge didn’t use. When I informed them I would not use their company again and would dispute the charge with cc company she said she would forward the information about my toll usage to them instead of sending it to me. Rude unprofessional customer service supervisor is so out of her league dealing with an understandably confused renter. I see know all the other bullshit they employ to extract money from customers whose credit card info they just keep on file( how long do they keep that info?). Please use one of the more longstanding rental companies as this one seems to be rooted in dirty tactics and untrained personnel.

Un agent gentil et serviable

Service efficace, les prix sont corrects

DO NOT RENT YOUR CAR WITH THEM
THE ASK YOU 600$ DEPOSIT AND NEED MORE THAN 10 DAYS TO GIVE IT TO YOU BACK.
THEY DO NOT GIVE YOU WHAT YOU ORDER BUT WHAT THEY HAVE. I ORDER I FULL SIZE AND GAVE ME A MID SIZE AND I WENT BACK TO THEIR OFFICE TO CHANGE. VERY BAD SERVICE AND EXPERIENCE OVER ALL....

Mohamed is a nice person with a nice personality.
Thank you.

Personnel accueillant.
Véhicule disponible et propre. La personne qui était sur place était souriante.

NU car rental is a good and recurring choice for us. Mohammad was very helpful. Overall good experience and responsive customer service.

No help at all. multiple times calling and emailing and nobody got back to me. do not go there terrible company

Wonderful service, thanks to Gabriel

Es un trato perfecto todo bien

Great service especially with Mohamed and anwar thank you very much for everything and the great details about everything for renting the car