Jessops Omdömen 

Ordered a new £553 lens on Monday and here we are on Friday and not even dispatched yet! Emailed customer services a couple of times who whilst have been quick to respond and confirmed item would be dispatched today, its now 21.05 on Friday night and still not dispatched. Great selection of lenses and good prices but really let down by shockingly slow delivery!!! J22607877

Jessops offered more money for my camera equipment than MPB and WEX so o decided to sell to them, a courier picked up my equipment but there wasn’t a courtesy email or call to say they’d received it, after a phone call they acknowledged the delivery, it then took a week for them to appraise and another week to pay out, pretty poor communication and service.

Coming from Germany and in need of an urgent adapter to charge my devices, I bought a device called World Traveller Adapter. The device turned up to be useless for my devices, its title being totally misleading. I appeared later at the same day there again und explained the case. It was one of the easiest refund experience of my life. I appreciated it a lot! Thank you

this concerns the shop in Leeds

One of the worst customer service experiences I've ever had. Zero communication, the agent I spoke with was rude, dismissive and unhelpful...to the point it seemed deliberate.
I traded in some equipment for cash and had to repeatedly chase up because the communication from Jessops is none existant.
If you are considering selling/trading in to Jessops be aware there will be no communication, your questions will not be answered properly and EVERY stage of the process will be dragged out to the very last minute.
I used Jessops, probably 20 years ago, and the service was fantastic. My experience, this time, was such I will never use them again. Really disappointing

Update following reply from Jessops:

Firstly I will say it is to your credit that, at least, that you don't deny ( after fully examining our exchanges ) that your agent WAS rude, dismissive and unhelpful.

To your point that these interractions were over your chat facility and not as you say 'over the phone or in person' in that regard you are absolutely correct. I did telephone several times ( just for your information ) but nobody seems to want to answer the phone there. I thought spending £30 in taxi fares to visit the shop ( as I did when I brought my equipment in ) every time I wanted to ask a question would be and impractical and prohibitively expensive way to conduct a conversation.

What i would have expected to be able to do was to be able to reply to an email which Jessops would have sent me to confirm receipt of my items but you did not send one so i had a piece of paper from your shop which is really no use for anything.

As for you statement you "advised it would be roughly..."
If you 'advise' something ( in this context ) the only possible definition of that word you are stating it as a fact so you cannot then say 'roughly' because that renders that
sentence meaningless! "We are guessing....roughly" is an accurate statement you may wish to use in future.

Further, I asked for confirmation, on the afternoon of the 5th day, that my money would be in my account that day and your agent would NOT confirm that but said it "should be"...as I ADVISED him, i would be reporting my items as stolen, the following day, if it was not. Then, absolutely, my money reached my account shortly before 6pm

One final observation...everyone who banks online has the capacity to transfer funds immediately if you so wish. Companies ( such as yours ) who try to claim 'it's your bank's fault for the delay just come across as dishonest and dismissive.

I have made several purchases through Jessops. Good customer service every time.

Great service. Just had to drop off in a store and got the money highly recommend.

Staff were friendly & helpful understanding what I needed from a pair of binoculars. I tested various models & purchased a pair that were more expensive than if I'd bought them off the Internet, but being able to try them was worth it.

Delivery was super speedy and the product I bought, was cheaper here than anywhere else. Happy days

I found the website extremely good, in many cases it was better than the manufacturers' sites. There was plenty of information, and the actual ordering was very straightforward.
Although there was a hitch with the delivery, it was finally without problem and I'd rate myself a satisfied customer.

The staff were so helpful and understood what I was needing.
The camera system was explained fully which was great - now for me to play.

Having used Jessops for decades, my recent experience will be my last. I'm fed up with companies letting their service plummet. I don't have time or interest in them when this happens. As of today, this includes Jessops.

I ordered an item online after discovering my local Jessops had closed. On receipt I realised quickly it wouldn't suit my needs, got a returns number, and sent it back.

On receipt, Jessops claimed the item had been used because the box had been opened and was therefore not in "pristine" condition. They offered me a reduced refund as a result of this. Having wasted too much time with their Customer Services I had to approach my credit card company for help. Thankfully they obliged.

Jessops are subject to the Consumer Contracts Regulations which allows inspections. This affords the same convenience as doing so in store. In my case the inspection was a lot quicker than this. In fact ALL of the accessories were still sealed in their packages when I sent back to them (had I used it, I would have needed a few of the accessories).

The only thing I have to say in their favour was they were generally quick to respond to my questions. However they weren't helpful at all, failed to refund me for the original postage, and refused to help with with the quite considerable cost of getting the item back to them, which is meant to be covered unless clearly stated (the packaging slip does not mention this).

I'm frustrated with them, out of pocket by nearly £16, and absolutely no thanks to Jessops. At one point I rated them highly. Now they're worse than most of the faceless online retailers I use, who at least offer decent service.

I won't be using them for anything else though. There's plenty of better alternatives

Rudest most uninterested shop assistant I have ever met. Went to Jessops to get advice and buy a camera for a 20th birthday present this evening with my son - we had travelled about 40 mins across Sheffield to buy from a store and not use the internet. There were two staff on and there was no one else in the store. Had a brief strained conversation with the male whilst the younger female stood behind and smiled. The male on the other hand was ignorant and rude - no greeting, no eye contact and slouched behind the counter when we described what we wanted his immediate question was ‘ What’s your price range?’ When we suggested £300 to £350 he immediately retorted ‘your starting price is going to be £585..’ and then mumbled some brand I’ve never heard of. And then looked away again. By this time I’d had enough - told him he was rude and that I clearly was annoying him - he made no apology or attempt at service recovery and said nothing at all but came from behind the counter by which time we were leaving - I looked back at the female and shrugged and she looked embarrassed.
A skilled assistant would have advised on alternatives and could have easily got me to spend more money. This review doesn’t do justice to his rudeness- But he certainly lost Jessops custom tonight.
Jessops Is an old respected firm, but I won’t be going back. To Harrison’s for me.

This company makes buying and trade-ins very simple. They direct you step by step, even telling you how to pack and post. Good communication by email, and good prices.

After an initial disappointment at the store with reference to pricing I communicated with Jessop's on line using email. They were quick to respond and quick to recompense me for the difference between the price advertised on line and what I was charged in the store. Thank you

Very good communication althrough whole transaction. I would definitely recommend to others .

My experience with Jessops has been nothing short of frustrating.
The company advertised a product for sale, took payment instantly, and only afterwards was it revealed that the item was not actually in stock and listed as a DJI mini pro 3 when I fact it was the standard 3.. Even more concerning, nobody could tell me when, or even if, the product would become available.
When I decided to cancel and request a refund, I was informed that it could take up to a week for my money to be returned. It’s remarkable how quickly they can take your money, yet returning it appears to be a much slower process.
What made matters worse was the response from customer services. Despite the misleading advertising, the lack of stock availability, the inconvenience caused, and the delay in receiving my refund, customer service representative Raphael appeared unable to understand why I felt any goodwill gesture might be appropriate.
At one stage, the suggestion seemed to be that issuing the refund itself was somehow the goodwill gesture. Returning money for a product you cannot supply is not goodwill, it is the absolute minimum a retailer should be expected to do.
To add insult to injury, the product listing remained unchanged despite the issues being pointed out multiple times. This raises serious concerns about how accurately products are being advertised to customers.
Mistakes happen, and stock issues can occur. What matters is how a company responds when things go wrong. Unfortunately, Jessops’ response has demonstrated a complete lack of accountability, poor communication, and a disappointing attitude towards customer concerns.
Based on my experience, I would not purchase from Jessops again.

Very helpful staff, knowledgeable and supportive. It’s always a pleasure to visit

Super easy to do I when in store and they help me with everything explaining how everything works and it was super fast to get the quote back

​I recently purchased the Insta360 Luna Ultra Creator Combo from Jessops, and I couldn't be happier with both the product and the shopping experience.
​This was a highly anticipated new release, and I’ll admit I was quite eager—I found myself messaging the team almost daily for updates. I want to give a huge shout-out to the staff at Jessops for being incredibly patient, professional, and helpful throughout the entire process. They never made me feel like a nuisance; instead, they kept me well-informed and ensured my order was handled perfectly and delivered right on time.
​As for the camera itself, it is absolutely amazing! The dual-lens system and the image quality are everything I hoped for and more. It has completely elevated my content creation workflow.
​Beyond the product, I also want to highlight how great Jessops’ customer service is in general, especially when it comes to their payment plans. Being able to access flexible financing options made it possible for me to get the exact gadget I wanted without compromising.
​If you’re looking for a retailer that genuinely cares about their customers and makes high-end tech accessible, I highly recommend Jessops. A massive thank you to the team for their dedication!