Great Local Team The car i had reserved was not available due to last minute maintenance. They managed to call around and find me a car. They got it there timely, and had it ready for me to roll.... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
My rental smells like an ashtray. I need to take an inhaler just to feel ok after my hour commute.
The only reason I’m not giving this location 5 stars is due to the fact that the computer system is outdated, which makes wait times longer, tougher to resolve issues and definitely is not fair to the... Se mer
The customer service was very hospitable! The lady at the counter was extremely helpful and accomodating to my senior mom renting the vehicle and the experience was fast and pleasant.
Företagsinformation
Skrivet av företaget
Founded in 1918 in Chicago, Hertz is one of the world’s most recognized travel brands, now headquartered in Estero, Florida. With tens of thousands of employees and operations in more than 150 countries, Hertz serves millions of customers each year. Hertz offers a full range of mobility solutions—from daily and long-term rentals to luxury vehicles, EVs, and flexible subscription services. Known for reliability and innovation, Hertz continues to enhance the travel experience with features like digital check-in and contactless rentals. With more than a century of industry leadership and global recognition for customer service, Hertz makes travel seamless with easy online and mobile booking, flexible policies, and multiple payment options. Need help? Support is available by phone, chat, or at service centers worldwide. Don’t miss exclusive deals, members-only discounts, and insider travel tips—sign up for the Hertz email list today at Hertz.com and get more value from every trip. Join now and be the first to unlock your next journey.
Kontaktuppgifter
2491 Monument Blvd, 94520, Concord, California, USA
- (925) 969-0069
Your Car Rental Deals, News & Offers
3,6
Medel
7 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
My rental smells like an ashtray
My rental smells like an ashtray. I need to take an inhaler just to feel ok after my hour commute.
9 oktober 2026
Great Local Team
Great Local Team
The car i had reserved was not available due to last minute maintenance. They managed to call around and find me a car. They got it there timely, and had it ready for me to roll. The two staff members were both incredible, nice, and made the experience great.
27 augusti 2026
The only reason I’m not giving this…
The only reason I’m not giving this location 5 stars is due to the fact that the computer system is outdated, which makes wait times longer, tougher to resolve issues and definitely is not fair to their employees. The employees at this location were amazing. I worked with both Chris & Isella and they went over and above to help me with my situation. I was in the rental for 19 days, had to keep calling to extend…they always picked up the phone and was quick with my response. I did witness both of these employees problem solve with other customers and I felt they would have had an easier time with better technology! They both handled themselves professionally and with grace. The location needs an upgrade to be more accommodating for both their employees and customers. I give the staff at this location 5 stars…they truly help the customers…but, the technology, ease of employees able to communicate with corporate, vehicle availability, confusing technology online when booking, and the run down of the building is why I gave my review 4 stars. Hertz…you have great employees at this location…do better for them…you don’t want to lose them. Thanks again to Chris &’Isella. But…lack of technology and difficulty getting through to higher management caused me to witness a young couple wait for over 2 hours to pick up their rental! All because they were on vacation from out of the country and the computer system had an issue with their international booking…one they had paid in full before the rental! Over 2 hours! Making other customers and myself wait too! 5 stars to the employees…2 stars for the tech & visual rundown of location. Vehicle was fine. Thanks so much, hope this helps.
30 juni 2026
The customer service was very…
The customer service was very hospitable! The lady at the counter was extremely helpful and accomodating to my senior mom renting the vehicle and the experience was fast and pleasant.
30 juni 2026
Stay away! Rent from another place!
Made a reservation to pickup the car at 9am, when I got there car was not ready. Waited 15 mins. and apparantly the car needed service which they only said after cleaning it. Gave me a replacement car which I had to wait 30+ more mins. Got out the lot after 10am. Not worth it!
22 juni 2026
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.