Hays Travel - Yarm Omdömen 

Emily at Yarm Branch was just brilliant .
We had strict date constraints and only 3 airport choices .
She was patient and knowledgable and nothing phased her even though we had lots of factors to consider .
She is an asset to the team in Yarm snd we are looking forward to our holiday in the near future.

**Appalling customer service** avoid**

We recently contacted Hays to book a cruise.

The salesman was pushy, provided us with a quote which led to a pre sales condition email and a link to pay the deposit.

Within an hour the price had increased by £500+ and when we asked why they said the prices are live and subject to change. He was encouraging us to pay a non refundable deposit for a holiday he hadn’t checked properly which in the end would have cost us an extra £500+ or loose £400.

This is a sneaky sales tactic masked as “confusion” or a misunderstanding..

there is no misunderstanding or confusion, I have a message stipulating the price is set and to pay the deposit via the link - then within moments it’s changed by £500+ and somehow the company have masked this as my confusion and my mistake.

Unethical practices and con artists.

There are plenty of agents like these around who are genuine people / businesses . Don’t go with a company like this.

As always the Hays team are excellent. Emily was very helpful and booked the holiday that we wanted explaining everything. Thank you Emily

We always use Hays Travel for our holiday bookings as we always receive excellent service from the friendly and knowledgeable staff. Our two bookings last week were made by Emily, Yarm branch, who was new to us. She was great.

Very helpful staff who found us exactly what we wanted and were pleasant from the beginning to end of the booking process.

Excelled at what they did very efficient and helpful.
I would recommend Hays as a High Street agent.☀️☀️☀️☀️☀️

Karen was very helpful as usual. In fact all the girls in Yarm are.

Very good and helpful so friendly. . Excellent service . Great atmosphere.

We are always well looked after when we visit Hays in Yarm. Karen goes above and beyond to find us a great deal within our budget and sorts everything out for us. It's a great experience. All the staff are friendly, professional and helpful.

Karen at Yarm, was brilliant at finding a cruise for us. It was last minute and most cruises were full, or only inside cabins left. Karen found us 2 outside cabin rooms on higher decks. So pleased with the effort she made.

Hays Yarm is our go to travel agent. Always helpful, courteous and well informed. Very professional!

THE EASY WAY THAY DEALT WITH MY REQUEST IN BOOKING MY HOLIDAY.

All staff very helpful and accommodating

Thankyou to Becki and Emily both were very good at finding us a holiday, nothing was to much trouble a pleasure to deal with . Always found Hays in Yarm very good to deal with .

Staff very helpful

I knew where I wanted to go and within 5 minutes it was all booked. Go to Hays Travel for all of my holiday needs. Very friendly and professional. Thanks to Rashida at Yarm

Everything sorted out in half an hour, destantion, location, flights and transfers booked.

The assistant manager lady in Yarm branch was so hopeful and patient in finding us the right price for our Christmas holiday

Helen was really helpful and professional a call back was made, as promised and we ran through the cruise details .

Very helpful regarding which holiday to pick, myself and my wife wanted a relaxing break, we ended up looking at all the best deals for different resorts and hotels to suit our needs.
You should be proud of your staff in there professional role they play 👍👍