Hays Travel - Totton Omdömen 

The young apprentice who served us, called Ruby was very pleasant and helpful

Excellent customer service, very knowledgeable staff. Simple booking process.

As ever, the staff in the Totton branch were helpful, patient and cheerful. Everything was sorted BUT, not their fault, only two members were available and what should have taken perhaps thirty minutes took an hour and a half. Throughout this time they were aware of us, did their best to manage our inquiry but were having to make and take many other calls all the while. This they did very efficiently without ever losing the thread of our reason for being there. They cultivated a friendly atmosphere between all the pairs of customers who were, at times, in attendance which did help the time slip by. This is not a complaint but when only two of a staff of five or six are available on a Saturday morning would it not be possible to bring in one extra from another branch to help? All credit to the two girls who were there. We will continue to use the branch, of course.

aimee is brilliant so knowledgeable and helpful

Amiee And All The Staff At Totton Are100% I Will All Ways Book There Many Thanks David Anthony Ings

My daughter in-law booked the holiday for us. Sorry we couldn’t be there. Put I have booked other holidays with you before. Thank you for sending us all the information we need after it was completed. Bye email. I have always found hays good to work with. And will use them again.

I walked into the shop in Totton, first ever time in a travel agents and spoke to Aimee. She immediately put me at ease and helped me find the perfect holiday for my family with in the budget I had.
She offered advice about excursions and how to get the most out of the experience without feeling like I was getting something cheap and nasty. She did not try and over sell or make me feel silly.

I cannot express how knowledgeable she was regarding the county, the airports, the hotels etc. She was super kind and patient Aimee was. I would 100% go back to her or recommend her.

Customer service at its absolute best, something I feared had left our high streets!

Now my family has a wonderful holiday to look forward to where we can make some fantastic memories and it's all thanks to her!

We booked our last-minute holiday to Walt Disney World in Florida with the wonderful Natasha of the Totton branch who patiently walked us through all of the details, managed to secure us a preferred room at the resort and was able to answer all our questions confidently to make sure we had the best possible trip - which we did! Thank you!

Aimee our travel agent was really helpful. Made constructive suggestions and helped us book the right holiday for us

Ruby was very helpful and very friendly and got the holiday I wanted . Will be booking more holiday there in the future.

As always we spoke to Aimee, and as always she found what we wanted in no time at all. We were booked, had all the paperwork and out of the shop in twenty minutes, brilliant.

Great work by the team to book 2 holidays for us 👏
The personal touch trumps the online experience every time!

The staff were polite ,knowledgeable helpful and patient. It was a pleasure popping in

We Always deal with Aimee, very friendly & pleasant.
Excellent Service.

Saw Aimee who sorted a cruise for us. She is absolutely superb. I don’t think I have come across such a knowledgeable and competent travel agent. Hays are lucky to have her

Aimee has booked 2 holidays for me. Last year in New York and this year in Italy and Venice. Nothing is too much trouble and the service and her experience are great. The Totton branch of Hays Travel are friendly and professional

Great service as usuall , takes all the stress away by making sure all is booked correctly

I have been using Hayes travel for many years as they are local to me.The staff there are so helpful and make booking A holiday stress free and I will continue to use them first class .😊👍