I had to arrange an overseas trip (a family funeral) at extremely short notice - a matter of days. I visited Hays Travel in Sutton Coldfield and within a few hours, the entire visit was organised - b... Se mer
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Det här tycker kunderna
Ellie was great, she didn’t rush me to decide if the holiday was right for us. She made booking our holiday soo easy, she was soo helpful as we are not used to book anything online, she was a credit... Se mer
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Ellie was so helpful, gave us some really good advice on where to go and because she was so good, we decided there and then to book our honeymoon! We are so excited!xxx❤️
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We were needing flights to Australia as due to the war in the Middle East the ones we had booked independently were no longer operating. The assistant looked at options as close to our original dates... Se mer
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Företagsinformation
Skrivet av företaget
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Kontaktuppgifter
57a Lower Parade, B72 1XX, Sutton Coldfield, Storbritannien
- 01213147071
4,9
Utmärkt
496 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Read my email says it in a nut shell
Read my email says it in a nut shell, for sure, best wishes to you all from Stephen Leake 🌷🌷🌷💙🐻
24 maj 2026
Svar från Hays Travel - Sutton Coldfield
We always love hearing such great feedback! Amelia was over the moon with your lovely review 😃 ~Ellie-Morgan, Branch Manager
Ellie was so helpful
Ellie was so helpful, gave us some really good advice on where to go and because she was so good, we decided there and then to book our honeymoon! We are so excited!xxx❤️
24 maj 2026
Svar från Hays Travel - Sutton Coldfield
Thank you Susan for your kind words, it was my pleasure to help book such a special trip for you both ♥️💍~Ellie-Morgan, Branch Manager
Not sure what we were looking for but…
Not sure what we were looking for but got really good help from the start.
10 maj 2026
Svar från Hays Travel - Sutton Coldfield
We're happy you received such good help from the start. We appreciate your feedback and we hope you have a great trip :)
Everyone was very friendly helpful &…
Everyone was very friendly helpful & efficient as normal that is why over many years we have booked our holidays via Hays travel thank you.
6 maj 2026
Svar från Hays Travel - Sutton Coldfield
We are so pleased to hear about your continued positive experiences with us. Thank you for your loyalty and kind words and we hope you have a great trip :)
Ellie was great
Ellie was great, she didn’t rush me to decide if the holiday was right for us.
She made booking our holiday soo easy, she was soo helpful as we are not used to book anything online, she was a credit to your company.
14 maj 2026
Svar från Hays Travel - Sutton Coldfield
Thank you for your wonderful feedback! We are so pleased to hear we made your holiday booking easy and stress-free. We appreciate your kind words :)
The service was good
The service was good. I feel your staff are not knowledgeable enough to advise you on destinations and hotels. You can't ask advise as they have never been themselves, l feel some times l know more than they do
5 maj 2026
Svar från Hays Travel - Sutton Coldfield
Dear Gillian, Thank you for your review. We are pleased that you were happy with the level of service. We spend a great deal of time with our people investing in this area. As you are aware there are many destinations in the world, and its hard for them to have first hand knowledge on each area. We regularly send our teams on trips to improve their destination knowledge. If there is any information we can help you with please do contact us.
Very helpful operatives giving expert…
Very helpful operatives giving expert advice at all times. Harry, in particular, has been extremely courteous and thorough.
10 maj 2026
Svar från Hays Travel - Sutton Coldfield
We are so pleased to hear about your positive experience with our team. Thank you for your kind words and we will let Harry know :)
Svar från Hays Travel - Sutton Coldfield
Thank you for leaving us such a good review, we're glad to have been able to help :)
Amazing service - highly recommended
I had to arrange an overseas trip (a family funeral) at extremely short notice - a matter of days. I visited Hays Travel in Sutton Coldfield and within a few hours, the entire visit was organised - booking the flights, filling out the entry paperwork, booking the hotel (and also getting the travel money sorted). The staff were very friendly and respectful and made a very stressful situation easier. I couldn't recommend them more.
22 april 2026
Svar från Hays Travel - Sutton Coldfield
Hi Mr Keating, thank you so much for your kind words! We're so glad to have been able to help and we hope you have a great time away. Thank you for booking with us.
Amelia sort holiday out over the phone…
Amelia sort holiday out over the phone
when computer wouldn't allow access
Worked hard to get right holiday for me
Thanks
29 april 2026
Svar från Hays Travel - Sutton Coldfield
We're so glad we could help arrange your holiday and we appreciate your kind words! Thank you for booking with us and we hope you have a great trip.
Visited on 2 occasions and each time…
Visited on 2 occasions and each time staff were very helpful and knowledgeable. On the 2nd visit the booking process was easy and quick. Both members of staff I saw gave excellent service.
26 april 2026
Svar från Hays Travel - Sutton Coldfield
We appreciate you taking the time to leave us such a wonderful review! We're so glad to hear that our team members were helpful and knowledgeable, and that your booking was easy :)
Svar från Hays Travel - Sutton Coldfield
We appreciate your lovely feedback. We're so pleased that you found our service excellent and I'm so glad to have been able to help ~ Amelia :)
Thank you Wilson Wilson from Sutton Coldfield store We tasked Wilson with finding us a trio
We tasked Wilson with finding us a trio
To Australia, New Zealand, Singapore and Dubai - he not only managed to include everything we requested but also suggested a train trip that we were not aware of.
I have to say that we are really looking forward to our adventure
18 april 2026
Svar från Hays Travel - Sutton Coldfield
We're happy to hear that the itinerary met your expectations, including the suggested train trip! We're glad you're looking forward to your adventure, and we appreciate your feedback :)
Excellent service from Harry
Harry was very attentive and helpful and made the booking process clear and easy.
A great service.
15 april 2026
Svar från Hays Travel - Sutton Coldfield
We appreciate you taking the time to leave us such a fantastic review! We're so glad that you found the booking process clear and easy :)
Everything sorted with friendly…
Everything sorted with friendly efficient service. Nothing too much trouble. Thank u
9 april 2026
Svar från Hays Travel - Sutton Coldfield
We appreciate your kind words and are so glad we could provide you with friendly, efficient service and make everything easy for you :)
Amelia was really helpful and very…
Amelia was really helpful and very patient. Nothing was to much trouble for her. Giving us her full attention.
12 april 2026
Svar från Hays Travel - Sutton Coldfield
We appreciate you taking the time to leave us this lovely review! It's great to hear that you found the service so helpful and attentive - thank you again for booking! ~ Amelia :)
Amelia was very helpful and got us the…
Amelia was very helpful and got us the holiday we wanted
12 april 2026
Svar från Hays Travel - Sutton Coldfield
We are so glad we could help you get the holiday you wanted! Thank you again for booking with us :) ~ Amelia
Great service from Hayes Travel…
Great service from a knowledgeable advisor. Competitive pricing
10 april 2026
Svar från Hays Travel - Sutton Coldfield
We appreciate you taking the time to leave us such a fantastic review and are so glad you were happy with our service :)
Very friendly staff Very helpful and…
Very friendly staff Very helpful and nothing to worry about when booking your holiday they take care of everything
9 april 2026
Svar från Hays Travel - Sutton Coldfield
Angela,
We're so happy to hear that our team made your holiday booking experience stress-free and enjoyable. Thank you for your kind words, we appreciate it :)
Got a good price
This was my second visit and as I had a great first experience, I went straight there without going elsewhere. I was not disappointed. I visited because of price, but they were nice and efficient too.
14 mars 2026
Svar från Hays Travel - Sutton Coldfield
We appreciate you choosing us again and are so happy to hear that you had another great experience! Thank you for your kind words about our team :)
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