Listened to what I wanted out of a holiday& tailored the package accordingly. Proposing several options within the constraints we’d discussed & agreed. Decision was mine of course but they were willin... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
The travel agent Clare went above and beyond to find us our perfect holiday. Nothing was too much. She was professional, freindly and made you feel comfortable despite our Ltd budget. Thank you Clare... Se mer
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Excellent experience at Hays Spennymoor. Leah and Aiden were very patient on our visits. Leah was very friendly and helpful when looking at Wimbledon and London trip. I returned the following day when... Se mer
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Your advisor was extremely helpful and understanding. She took me, step by step, through the booking process and gave me valuable advice on assistance and parking at the airport. She was happy to answ... Se mer
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Företagsinformation
Skrivet av företaget
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Kontaktuppgifter
55 Cheapside, DL16 6QF, Spennymoor, Storbritannien
- 01388 819297
4,9
Utmärkt
1 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Listened to what I wanted out of a…
Listened to what I wanted out of a holiday& tailored the package accordingly. Proposing several options within the constraints we’d discussed & agreed. Decision was mine of course but they were willing to discuss the proposed options & highlife the pros & cons of each, in a friendly , timely manner.
10 augusti 2026
Svar från Hays Travel - Spennymoor
Hi Michael, Thank you so much for your lovely comments , it is always a pleasure to book your holidays. Hope you have a wonderful time and look forward to seeing you again soon for your next holiday. Thanks Clare
Friendly and accommodating
Friendly and accommodating, found what we were looking for giving good advice on resort .
10 augusti 2026
Svar från Hays Travel - Spennymoor
Thank you so much for your lovely review, I hope you have an amazing time :)
Thanks Jen
Svar från Hays Travel - Spennymoor
Thank you so much for your lovely review, we all hope you have a great time :)
Thanks Rebecca
Last minute booking
The travel agent Clare went above and beyond to find us our perfect holiday. Nothing was too much. She was professional, freindly and made you feel comfortable despite our Ltd budget. Thank you Clare 😊
6 augusti 2026
Svar från Hays Travel - Spennymoor
Thank you so much for your lovely comment. It was my pleasure to book your holiday Sure you will have an amazing time. Thanks Clare
Great service
Excellent service from staff at Spennymoor Our holiday and trips were all sorted quickly and professionally.
6 augusti 2026
Svar från Hays Travel - Spennymoor
Thank you for your lovely comments Anita it was a pleasure booking your Iceland trip for you both and I am sure you will both have the most amazing time! Thanks Leah
All about trust and we trust the girls…
All about trust and we trust the girls at Spennymoor branch 100% in what they do and plan for us.
29 juli 2026
Svar från Hays Travel - Spennymoor
Hello Paul,
Thank you so much for your wonderful 5-star review! Hope you have a lovely time.
Rebecca :)
Knowledgeable friendly very helpful
4 augusti 2026
Svar från Hays Travel - Spennymoor
Hi Valerie, Thank you so much for your lovely comment. It was my pleasure once again to book your holiday for next year. Sure you will have an amazing time. Thanks Clare
Professional service as usual
After struggling for several days to book a flight & hotel package for Summer 2027 with a well known online only holiday company we decided to head down to our local Hays branch to see if they could help us out as we’ve previously had good experiences with them. The other company kept giving us the accommodation we wanted but when we tried to package that with the flight we wanted their website kept giving us flights to a completely different country even though we’d selected the correct airport code! Other companies we tried online were also unable to offer us exactly what we wanted.
Jennifer in the Spennymoor branch was really helpful taking the time to listen to our requirements, what we were/weren’t prepared to accept as possible alternatives if our 1st choices weren’t available and after a bit of searching eventually found our 1st choice accommodation with flights to the correct destination - happy days. She also helped us with selecting an alternative room choice that brought the final price down by avoiding an under occupancy surcharge and we ended up with better flight times than we’d previously seen online.
The final price paid was a little higher than online quotes but that was mainly because Hays got us a package that included 23kg each checked baggage as standard compared to the hand luggage only quotes that were coming up online. Overall I was much happier with the service in Hays because a) we had the security & peace of mind that we were headed to the correct destination, b) flight choices were better and c) we were able to pay a £300 deposit with the option of paying the rest in instalments as and when or 1 lump 16 weeks before departure.
Whilst it is easier than ever to do it all yourself online these days (and we often do) there can be pitfalls along the way and sometimes it’s best to enlist the help of a professional. Jennifer and Hays proved this.
Jennifer also helped us with some advice and suggestions on possible destinations for a short winter sun break that we are hoping to book later this year so I’ve no doubt we’ll be visiting again in the next few weeks. Thank you.
2 augusti 2026
Svar från Hays Travel - Spennymoor
Hi
Thank you so much for you lovely review and thank you for choosing Hays Travel to book your trip. I hope you both have an amazing time and cant wait to hear all about it! We hope to see you again soon.
Thanks Jen x
Great advice about which resorts and…
Great advice about which resorts and hotels would be suitable for a family holiday and organised airport assistance and parking too. Thanks Claire.
2 augusti 2026
Svar från Hays Travel - Spennymoor
Thank you for your wonderful comments Jonathan it was a pleasure booking this holiday for you and I hope you have the most amazing time! Thanks Clare
Brilliant staff Brilliant service…
Brilliant staff Brilliant service couldn't ask for more very attentive and get you the best deal possible.
30 juli 2026
Svar från Hays Travel - Spennymoor
Thank you for leaving such wonderful feedback Eileen, it was a pleasure booking your holiday for you and I'm sure you will both have the best time! Thanks Leah
Great service
Great service
Lovely member of staff (Cheryl), very professional, friendly and helpful. Thank you.
28 juli 2026
Svar från Hays Travel - Spennymoor
Thank you for leaving lovely comments Paul it was a pleasure to book this holiday for you! Thanks Cheryl
Wimbledon and London trip
Excellent experience at Hays Spennymoor. Leah and Aiden were very patient on our visits. Leah was very friendly and helpful when looking at Wimbledon and London trip. I returned the following day when Aiden booked our trip. Would definitely recommend Hays Spennymoor
27 juli 2026
Svar från Hays Travel - Spennymoor
Thank you for your lovely comments Julie, It was an absolute pleasure speaking with you over the weekend and I am so glad that Aiden managed to get this all booked for you, you will have an amazing time! Thanks Leah
Good advice and efficient reservation
19 juli 2026
Svar från Hays Travel - Spennymoor
Thank you for taking the time to leave such lovely comments, it was a pleasure booking your holiday and I hope you have a great time! Thanks Clare
Very helpful staff
24 juli 2026
Svar från Hays Travel - Spennymoor
Hello, Thanks for your lovely comments. I hope you have a nice holiday. Jen :)
Staff are very helpful & knowledgeable…
Staff are very helpful & knowledgeable on products they are selling. Giving peace of mind, in our booking.
19 juli 2026
Svar från Hays Travel - Spennymoor
Thank you so much for your lovely review, I hope both of you have an amazing time :)
Thanks Jen
Easy to book holiday and staff helpful…
Easy to book holiday and staff helpful & knowledgeable on all aspects of what we wanted.
Well done all.
14 juli 2026
Svar från Hays Travel - Spennymoor
Thank you for your lovely review, I hope you have a fab time :)
Thanks Cheryl
Happy hols
Friendly staff,very helpful.I prefer to book with Hays,after I have looked online for peace of mind,and Hays price match,so that’s excellent
21 juli 2026
Svar från Hays Travel - Spennymoor
Thank you so much for your lovely feedback, I hope have a fab time :)
Thanks Leah
Excellent knowledge
Excellent knowledge and found a holiday that matched my needs quickly
17 juli 2026
Svar från Hays Travel - Spennymoor
Mike,
Thank you so much for your wonderful 5-star review! Hope you have a lovely time.
Rebecca :)
Svar från Hays Travel - Spennymoor
Thank you so much for your lovely review. We all hope you have a fab time :)
Thanks Cheryl
Great staff and communication
I always use Hays Travel Spennymoor as they never disappoint, friendly staff and they go above and beyond to get you the right holiday at a good price 😊
8 juli 2026
Svar från Hays Travel - Spennymoor
Thank you so much Linda for your lovely comments and it is always great to book your holidays for you. Hope to see you again soon. Thanks Rebecca.
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