Hays Travel - Douglas Omdömen 

Great service from Thomas

Very friendly and helpful staff member served us

My partner and I have been thinking about a long trip to explore Canada for a while, so we popped into the Hays shop in Strand Street, Douglas. Thinking we would just be picking up a couple of brochures, a friendly Chap waited for us to browse the selection and politely asked as we turned to leave "anything I can help you with?". His name is Tom Taylor. A week on, we have four very detailed schedules from different operators to mull and decide between. He really listened to our thoughts and this is reflected in the outlines provided - big thanks to Tom

Elise has been very quick to understand our needs and has put together what looks like an ideal package.

Thanks to Elise she helped very incredibly quick to help my partner get back from Palma after missing her flight.
5 STAR SERVICE FROM HER !!!
Will be back to book are family holiday in October with her because of her professionalism.
Paul Martin

Elise was amazing. Really quick responses, friendly and easy to deal with

The company go out of their way to help us

We booked Wimbledon package and have not received confirmation from last Thursday. Manager called last night and appears our booking is not correct. A call back and confirmation was promised today and not received. I called Douglas office today and told manager is off and there is only 2 of them. Will try and ring me today. No call back received. Hopefully tomorrow?

Great customer service and friendly- even stayed after to
Make sure the booking went through - well
Done Sandy

Good holiday deal and excellent helpful staff, in particular Tom at the Douglas Isle of Man branch.

Thank you so much, very good

Sandra in the Douglas branch of Hays was absolutely amazing. She really helped to sort out the correct insurance.

Nice friendly staff, knowledgeable and helpful ,would recommend

Great customer service with Elise 🙂

I had a great experience with the customer service I received over the phone.

Elise was friendly, professional, and took the time to answer all of my questions clearly. she made me feel comfortable as she was so patient, knowledgeable, and genuinely helpful throughout the call.

It was a really positive experience, and I appreciated how easy she made everything.

Thank you Elise! 😃

Being a regular customer in your Douglas Isle of Man branch I’m well known to the staff. Thus being said it’s such a lovely family branch as the staff are so welcoming, friendly and very helpful and will go above and beyond to meet your needs excellent work always . Sandy the manager your a credit to the company .

Elise was so helpful and a pleasure to be served by

Very helpfull staff.

We were assisted with booking our holiday by Tom in the Douglas branch of Hay’s Travel. He is extremely helpful and efficient . We are an older couple and not confident with technology, but we didn’t need to be as Tom did everything, and printed everything off for us. I would certainly recommend Hays travel for your holiday needs.

Very friendly and helpful representative ( Louisa) who understood our requirements and the particular needs of holidays starting from the Isle of Man.
Also ,this was a holiday booked to celebrate a noteworthy anniversary.Each of us had independently enquired about this holiday on different days without revealing it to the other- intending it to be a surprise.Fortunately and by complete chance, we got the same rep who quickly realised but was very discreet in the way she handled this 'dilema' such that we were able to share the surprise.
Very pleased with the service and help received.