Hays Travel - Castleford Omdömen 

Have used Hays at Castleford before and always been very happy with the professional and friendly attitude of the staff.
Make booking a holiday easy and are attentive to requests.

Always helpful nothing to much trouble

Helpful, friendly and efficient. Printed everything off, holiday booked!

Absolutely amazing service,listened to all my requests,gave me alternatives if needed,5* service from Claire at the castleford branch.

excellent customer service from Sophie at the Castleford branch really took time with me in booking our holiday

Excellent service. The Castleford branch staff, headed by Laura are always really helpful and knowledgeable. Its always a pleasure dealing with this branch and the staff.

The people at Hayes Travel Castleford are always friendly and keen to help.
We always use Hayes when looking for a foreign holiday.

We were looking after very well and have book another holiday for next year

Always a pleasure, feel at ease with the Castleford staff. I’m not a fussy customer I do my research before and if there’s a problem they have always tried to sort it.

Hannah was very understanding of all my needs on the cruise I was booking. She was efficient, and quickly found me exactly what I was looking for. She even offered me a drink.

Your staff member was a very

I am writing to share some feedback regarding the service my partner and I received when we visited your Castleford branch on Saturday, 22nd August 2026 around lunchtime. Although the travel consultants were busy with other customers, the customer service we received was great from start to finish.

Soon after we walked in, Leanne came over from the foreign exchange area to greet us and made sure we were looked after. She told us everyone was currently busy with other customers and as soon as they were free they would deal with us. She also mentioned that Hannah, another travel consultant, had a pre-booked appointment due soon, but asked us to take a seat and reassured us someone would help us as quickly as possible.

Shortly after that, Hannah came into the main office area. She also told us that she had an appointment coming in at 1pm but wanted to make sure we were comfortable while we waited. She kindly offered to get us both a drink while we sat down.

While Hannah was making our drinks, Sophie became free and took over to help us with our query. She was very efficient and got straight on the phone to Newmarket Holidays to check all the availability and prices for us. Once she had everything laid out, she asked if we wanted to go ahead. Because the service from every member of staff had been great, we didn't hesitate and decided to book the holiday right then and there.

We wanted to take this time to thank Leanne, Hannah, and Sophie for looking after us so well. It is clear that you run a fantastic, welcoming team at Castleford and we will definitely be back.

Excellent & staff are so patient

Hannah was great always smiling and helpful .We booked the holiday we wanted.Its always a happy atmosphere when you enter Hays.

Great customer service as usual

We called into Castleford branch and we sat with Hannah, she couldn’t have done more for us . She was very warm and welcoming .
We booked Sri Lanka and the Maldives for next January on the same day

Always very helpful and explained it
Well

Always brilliant service we recieve. Sophie at hays travel castleford always goes above and beyond to find our perfect holiday .Thankyou so much Hays travel castleford.