DriveTime Car Sales - Gastonia Omdömen 

Drive time and Tavon were amazing with us and our purchase! Thank you!

would give DriveTime ZERO stars if that were an option.

I purchased a vehicle from DriveTime Car Sales Company, LLC, DBA DriveTime, at 4304 Wilkinson Blvd., Gastonia, NC 28056, on July 8, 2026.

VIN: 3C4PDCGB0LT273801

What I experienced after the sale has been extremely disappointing and, in my opinion, unacceptable business practices.

$917.73 IN TAXES — STILL NOT RETURNED

DriveTime collected $917.73 from me for sales tax because the vehicle was being titled and registered in Alabama.
That money was supposed to be handled as part of the title and registration transaction.

Instead, when I went to register the vehicle in Alabama, I was required to pay another $737.86 out of my own pocket.

DriveTime still has not returned the $917.73 it collected from me.

I sent a written demand letter requesting that the money be returned. DriveTime did not respond.

I later called again and was told that DriveTime would decide whether to refund my money or apply it to my vehicle loan.

I specifically told them that was unacceptable.This was tax money. It was NOT an additional payment toward my car loan.

THE WARRANTY I WAS SOLD IS ANOTHER MAJOR PROBLEM

I also purchased the SilverRock DriveCare warranty from DriveTime.

The dealership manager, David Mnair, strongly recommended the warranty to me. He told me it was a great warranty and specifically told me that it covered drive axles.

He even told me to take a picture of the coverage so I would know what was covered.

I relied on what the manager told me and purchased the warranty. Then things changed.

Because this was an out-of-state purchase, DriveTime redid the contract. I was told the paperwork had to be changed because the vehicle was being purchased in one state and registered in another.

I was NOT told that the actual warranty coverage was being changed. The price stayed the same, but the coverage changed. That is extremely concerning.

If I am paying the same price for a warranty but the coverage has been reduced or changed, I believe that change should have been clearly disclosed to me before I agreed to the revised contract.

Instead, I was told the paperwork had to be changed for the out-of-state transaction.

That is not the same thing as being told, "We are changing the coverage you are paying for."

To me, that is dirty business.

THEN I DISCOVERED PROBLEMS WITH THE VEHICLE

During the test drive at the dealership, I was only allowed to drive approximately two blocks at about 35 MPH.At that speed and distance, I did not experience the serious problem that became obvious later.

Once I got the vehicle onto the highway, the vehicle was shaking so badly that it felt like it was going to break into pieces.

This was not something I reasonably could have discovered during a two-block, 35-MPH test drive.

I subsequently had problems serious enough to require repairs, including a tie-rod issue.

SilverRock denied the claim for the tie rod, leaving me approximately $600 out of pocket, in addition to the cost of new tires.

So I paid for a warranty that I was told provided meaningful coverage, only to find myself fighting to get coverage when I actually needed it.

THE DEALER'S INSPECTION PAPERWORK ALSO RAISES CONCERNS

There are also inconsistencies in the dealership's paperwork regarding the condition of the vehicle.

The checklist indicated that the air conditioning was working, but the vehicle actually needed the air conditioning to be recharged.

The paperwork also indicated that the backup camera was working, yet there was a separate notation indicating that the backup camera was not working. There was also an unfinished/open recall documented in connection with the vehicle.

These inconsistencies raise serious questions about how thoroughly the vehicle was inspected and how accurately its condition was represented to me before I purchased it.

THE BOTTOM LINE

I purchased this vehicle believing I was getting:

A vehicle that had been properly inspected;
Accurate disclosure of its condition;
A warranty with the coverage represented by the dealership manager;
Proper handling of my taxes and registration;
And honest, transparent treatment throughout the transaction.

Instead, I have experienced:

❌ $917.73 collected for taxes that still has not been returned or properly accounted for

❌ Another $737.86 paid to Alabama to register the vehicle

❌ Warranty coverage that I was told included drive axles but was apparently changed when the contract was redone
❌ A denied SilverRock warranty claim for the tie rod
❌ Approximately $600 out of pocket for the tie-rod repair
❌ Air conditioning represented as working when it needed recharging
❌ Conflicting documentation regarding whether the backup camera was working

While experience was great. I'm a little upset that I purchased car on Saturday and on Sunday it broke down now I have to take vehicle to approved mechanic due to a electrical issue

Ayinde Mixon did a wonderful job and made this car buying experience very very pleasant!! Thank you so much

Atone Mixon was very professional, very well spoken and know how to do his job very well. Pay that man

Salesman Tayvon very pleasant yo deal with.

The DM, David McNair helped us. He was so great and patient. I am a 55 year old financing a car for the first. He made the transaction very easy for me. I just can't enough good things about him.

I had a great experience. Andru Coleman and truly the entire staff was amazing, kind and very friendly.

I went to Drive time one evening after work. No lights in the parking lot almost thought they were closed. My husband and I went in talked to the salesman told him what we was looking for he searched his inventory and we test drove 3 SUV’s. We picked the one we liked. Went inside did all the paperwork. Everyone was nice and courteous. Again, it was dark out the suv was black. We came on home and the next few days the weather was really cold and yucky so I wasn’t standing on ladders to inspect the car. You have like 5 days to return. Next thing I know my husband told me there was cement all over it. I am not a happy camper! I asked plainly was there any damage or had the car been in any accidents? Nooooo it’s all good! DriveTime told me to call the warranty place and see what they said and they said it’s cosmetic we can’t fix it and to top that off we found a place in the windshield where it was busted from a rock. Was we supposed to look at the car yes and we did what we could in a dark parking lot! This is my only complaint! What do you do about it?!

Very friendly, fast and easy process

They were respectful, knowledgeable,and took time to show us several vehicles in our price range. I will definitely recommend them to others.

Raymond and the Drvetime team were courteous and polite. The customer service and the process was excellent.

They were super kind and didn’t make anything a hassle about anything.

Great staff

Easy and very helpful

It was a amazing experience with both dealerships, everything ran smoothly.