Great service in the shop. Was offered water to drink (it was very hot). Excellent delivery and assembly guys. They were polite, good-humoured, efficient and left the job neat and tidy. Old bed and m... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Great service all around. Bed good quality and delivered in a few days by a couple of really good guys who did everything to assure a good experience. Assistance in store was great without being overb... Se mer
After buying and being happy with my new mattress I returned to Epsom Dreams to see Prakash about purchasing a Tilt/recliner type base. I'd spoken to Prakash a few days previously to tell him what I w... Se mer
I had great customer service in the Epsom branch: asked for what I was looking for and showed me directly to those mattresses. Zero judgment. Even encouraged a change just so I could make sure. I was... Se mer
Företagsinformation
Skrivet av företaget
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Skrivet av företaget
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Kontaktuppgifter
1 Upper High Street, KT17 4QY, Epsom, Storbritannien
- 01372 724924
4,9
Utmärkt
94 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Excellent speedy service
Excellent speedy service, you're epsom sale representative was brilliant and very accommodating on a very hot day. 5 stars *****
28 juli 2022
Omdöme utan inbjudan
Excellent service from shop staff to…
Excellent service from shop staff to delivery guys, highly recommend this company.
11 juli 2022
Omdöme utan inbjudan
Great product, great customer service
I bought a mattress for my teenage son. Great product, friendly and professional customer service.
24 mars 2022
Omdöme utan inbjudan
Fantastic service
Fantastic service! I was helped by John who was kind, friendly and informative. He showed me how to use the fantastic machine that measures your body and chooses the best mattress for you. He got me a cold drink and then talked me through my options and how the mattresses are constructed. He was helpful and knowledgeable but also gave me the space to make the right decision for me. Mattress shopping was easy and joyful, would recommend.
13 mars 2022
Omdöme utan inbjudan
Fantastic service
Went into the Dreams Store in Epsom to buy a new mattress. Service was fantastic and managed to find exactly what we wanted. Delivery time was very quick. Would definitely use them again.
2 februari 2022
Omdöme utan inbjudan
Very helpful in store
Very helpful in store. Delivery very prompt and professional. Very happy with my new comfy bed.
7 januari 2022
Omdöme utan inbjudan
Very positive experience!
5 januari 2022
Omdöme utan inbjudan
Excellent mattresses - even better customer service!
Having previously bought a couple of mattesses from Dreams, we didn't hesitate to make your Epsom store our first port of call. We weren't dissapointed! From the intial computerised 'preferencing' programme to an upfront discussion about budget your excellent staff made the decision a doddle! They then carefully arranged a delivery date to maximise the 'trial period' for my daughter, who is currently splitting her time between two addresses. We needn't have worried, though - as the Campbell D mattress is perfect, and exactly what she wanted. Excellent service again from your Epsom store. We'll be back!
29 december 2021
Omdöme utan inbjudan
Delivery Service - On time
We received a call in the morning to confirm our delivery slot. They arrived within the time slot. The delivery men were very polite and explained what we needed to do. Excellent service from ordering to delivery.
23 oktober 2021
Omdöme utan inbjudan
Fab shopping experience at Dreams…
Had a fab shopping experience at Dreams in Epsom. The Store Manager was very knowledgeable and listened to my requirements. Although they only had one type of bed I was interested in, he suggested I visit another local store to compare. I'm glad I did as I could do a direct comparison and make my choice after reviewings all three beds.
4 oktober 2021
Omdöme utan inbjudan
Top service again from Dreams.
No pressure in the show room to buy anything and all products fully explained.
Bed arrived earlier than expected, assembled and old mattress removed.
Well done Dreams.
26 maj 2021
Omdöme utan inbjudan
Would never go anywhere else.
Have purchased from Dreams before for ourselves and other member's of our family over the years. We have always been happy with the level of service and products that are supplied.
3 maj 2021
Omdöme utan inbjudan
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Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
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Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.