Great service in the shop. Was offered water to drink (it was very hot). Excellent delivery and assembly guys. They were polite, good-humoured, efficient and left the job neat and tidy. Old bed and m... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Great service all around. Bed good quality and delivered in a few days by a couple of really good guys who did everything to assure a good experience. Assistance in store was great without being overb... Se mer
After buying and being happy with my new mattress I returned to Epsom Dreams to see Prakash about purchasing a Tilt/recliner type base. I'd spoken to Prakash a few days previously to tell him what I w... Se mer
I had great customer service in the Epsom branch: asked for what I was looking for and showed me directly to those mattresses. Zero judgment. Even encouraged a change just so I could make sure. I was... Se mer
Företagsinformation
Skrivet av företaget
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Skrivet av företaget
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Kontaktuppgifter
1 Upper High Street, KT17 4QY, Epsom, Storbritannien
- 01372 724924
4,9
Utmärkt
94 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Service and comfort of our choice
26 juli 2023
Excellent customer service
Excellent customer service from beginning to end..delivery guys were amazing too. Fabulous company to do business with and highly recommended by us
8 juli 2023
Very helpful member of staff
Very helpful member of staff, explained everything to us about the different types of mattresses and talk us through how the scanner worked making my son more relaxed about what was going to happen. Shown different mattresses to try out before final purchase.
1 juli 2023
Omdöme utan inbjudan
Svar kan ha AI-innehållLäs mer
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Svar från Dreams - Epsom
Good afternoon,
Thank you for taking the time to leave us your review.
I am sorry to hear of the service issues you have experienced.
I did call to speak with you today but note that you were unable to speak.
I shall contact you again soon, so we can review any issues you have experienced.
Many thanks,
Kishan
Easy to use website
Easy to use website. Ordering simple. Information on delivery time we’ll informed. Lovely, helpful guys that did my delivery
17 juni 2023
New mattress
The assistant was very polite and helpful. On entering the store she offered me a drink. Then listened to my requirements. I found her to be very knowledgeable and knew exactly which mattress to show me.
I would definitely recommend this store.
10 april 2023
Knowledgeable
Josh Extremely knowledgeable and gave us different options on what we were looking for.
14 mars 2023
Omdöme utan inbjudan
Experience was fine, enjoying my new bed
Experience was fine. Although had to keep reminding sales assistant about my budget. She kept showing me items outside my budget
19 februari 2023
The sales staff in the EPSOM shop in…
The sales staff in the EPSOM shop in FEBRUARY 2023 were very attentive, polite and well dressed.
The store was clean & tidy.
I will certainly use the store again
4 mars 2023
Service at dreams
Advice about products.Able to try mattresses.Delivery men wore shoe coverings.Old mattresses taken away for a price. Overall good products.
23 februari 2023
Highly Recommended the Epsom Store
The staff was very friendly, knowledgeable and given perfect customer service.
22 januari 2023
Fab customer service…
I had great customer service in the Epsom branch: asked for what I was looking for and showed me directly to those mattresses. Zero judgment. Even encouraged a change just so I could make sure. I was also going away, so also discussed delivery dates that would suit as well explaining the guarantee. I have been to 3-4 other bed shops and didn't experience this level of excellent customer service.
4 januari 2023
A great service in the store with a…
A great service in the store with a very knowledgeable chap.
On delivery, the 2 guys worked fast and with care to the property too.
Great service.
8 oktober 2022
Omdöme utan inbjudan
Received exceptionally good customer…
Received exceptionally good customer service at Dreams in Epsom. The store assistant John was most helpful. Made our purchase effortless.
17 september 2022
Omdöme utan inbjudan
All very good
10 augusti 2022
Omdöme utan inbjudan
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.