I had used the dental formula for several years and had received comments from my vet that my small dog’s teeth and gums were surprisingly healthy for her age and breed. I had then run out and not reo... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Got my Frenchay the probiotic gut chews as he was an aggressive paw licker/scratcher he has been taking them over 2 weeks now and the difference in him is amazing he now licks them clean and that's al... Se mer
Företaget har svarat
I have no idea about the quality of the product. My problem is something that smacks of fraud in the ordering process. I liked what I saw in the new powder supplement so I ordered one tub on a subs... Se mer
Företaget har svarat
We started giving PetLab to our Shepherd/Lab mix after she began having hip issues much earlier than we ever expected. We were hoping for some improvement, but the difference has been incredible. She’... Se mer
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Företagsinformation
Skrivet av företaget
We are a professional community of animal lovers. Utilising scientific research to guide our development, we provide everything from vitamin supplements and grooming products, to general expert advice – all aimed at maximising the health and well-being of every pet.
How to Manage Your Subscription
Skrivet av företaget
- You can manage your subscription via our account portal
- Available 24/7, the online portal allows you to update or cancel subscriptions, update your account, create a pet profile, and shop our VIP store. To access, visit the "account" section on our website menu, and choose the "register" option with the email address you provided when you purchased to create an account. We'll send you a verification email. Once you click on included link, you'll be able to login with your email address and the password and manage your subscription plan.
Kontaktuppgifter
One World Trade Center, 85th Floor, 10007, New York, USA
- 1-866-473-8522
- help@thepetlabco.com
- thepetlabco.com
3,9
Bra
15 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Svar från PetLabCo.
Hi Rita,
Thank you so much for sharing your experience! We are thrilled to know Little Gigi is doing well with our Probiotic Chews. We appreciate you being a part of our community.
Regards,
PetLabCo.®
I have cancelled this subscription due…
I have cancelled this subscription due to the untimely and tragic death of my animals in a fire.
Yet these keep coming for some reason.
9 augusti 2026
Svar från PetLabCo.
Hi Tricia,
We are truly saddened to learn of your loss and the difficult circumstances you've faced. Our hearts go out to you during this difficult time.
We were able to locate your cancelation request, and it appears our previous replies may have been missed. We are so sorry for the frustration this may have caused.
Someone from our Customer Experience team will follow up with you shortly to provide support. Thanks for bringing this to our attention.
Warm regards,
PetLabCo.®
Poor Delivery Service
My experience with the delivery service since my subscription started has been very disappointing. I have never received my packages in my mailbox or at my front door. Instead, they are consistently left on the corner of my house, on the ground and far away from both my mailbox and my door. By the time I notice them, the packages are extremely hot. I do not think it is reasonable for my packages to be thrown or left in an unseen location. This ongoing issue has become so frustrating that I am seriously considering canceling my subscription because of the poor delivery service.
16 augusti 2026
Svar från PetLabCo.
Hi Lucia,
We are truly sorry to hear about the consistent issues you've experienced with your deliveries. It is certainly not our intention for packages to be left in an inconvenient or unsecure location, especially where they are exposed to heat. We understand how frustrating this must be, and we appreciate you bringing this to our attention. We are actively investigating this internally to ensure your packages are delivered correctly and safely in the future. Thank you for being a part of our community!
Regards,
PetLabCo.®
Our pets are healthy and we know where…
Our pets are healthy and we know where to take them when they need special care and tha is you!!
8 augusti 2026
Svar från PetLabCo.
Hi Jorge,
Thank you so much for your kind words. We are so happy to hear your pets are healthy and honored to play a small role in their wellness journey. Thank you for being a part of our community.
Regards,
PetLabCo.®
The probiotics are great
The probiotics are great. Noodles is on his second month. The itch spray -very expensive - was a total waste. Doesn't do a thing. Very disappointing.
8 augusti 2026
Svar från PetLabCo.
Hi Julie!
We appreciate you sharing your feedback. We're glad the Probiotic Chews are working well for Noodles.
We're sorry to hear you were disappointed by the other product. We'd love to learn a little more about what you received and how you used it so we can better understand your experience and help point you toward the right solution for Noodle. Someone from our Customer Experience team will follow up with you shortly to provide support.
Warm regards,
PetLabCo.®
Problem with the ordering process
I have no idea about the quality of the product. My problem is something that smacks of fraud in the ordering process. I liked what I saw in the new powder supplement so I ordered one tub on a subscription and I chose “Apple Pay” as the payment method. I clicked and the sale went through. As I was filling out my personal information for shipment, the site suddenly cut away to offer more stuff at a different discount and then the only way to move forward was to add the order. I figured that since I’d already paid, it would take me back to my original account. But a red box popped up saying that Apple Pay wasn’t available and I needed to use a different card, so I did. Then I got two different welcome to the company emails and two different order numbers.
Order 13423865
Order 13423806
Something is definitely wrong!
15 augusti 2026
Omdöme utan inbjudan
Svar från PetLabCo.
Hi Jim,
We are so sorry you have had this experience. That definitely should not have happened. Someone from our Customer Experience team will follow up with you shortly to provide support. Thanks for bringing this to our attention.
Warm regards,
PetLabCo.®
My dogs (all 3 ) 2 are 8 yrs and 1 in 4…
My dogs (all 3 ) 2 are 8 yrs and 1 in 4 yrs. Their teeth are bright white,no tarter I have been using bright smile(?) for the last 4 yrs. Their teeth vet is impressed with their mouths. He says they look like a year old teeth. Also the probiotics is great. My 4 yr old has stopped all her scratching and chewing her feet since she started taking.
15 augusti 2026
Svar från PetLabCo.
Hi Susan!
Thank you so much for sharing your experience. We are thrilled you are seeing the benefits for all three of your dogs from our ProBright. It's wonderful to know your vet is impressed with their mouths! We are also pleased that your 4 year old is seeing the benefits from our Probiotic Chews.
Thank you for allowing us to play a small role in their wellness journey! We appreciate you being a part of our community.
Regards,
PetLabCo.®
Gracelyn was very patient and…
Gracelyn was very patient and knowledgeable. Much appreciated.
15 augusti 2026
Svar från PetLabCo.
Hi Carol,
We're so glad to hear that Gracelyn provided such a helpful and knowledgeable experience. We truly appreciate your kind words. Thank you so much for taking the time to share your experience!
Regards,
PetLabCo.®
Florence offered exceptional Customer…
Florence offered exceptional Customer Service!
Incredibly helpful and courteous.
Way to go Florence! Thank you!
6 augusti 2026
Svar från PetLabCo.
Hi CG!
Thank you so much for sharing your experience. We are thrilled Florence was able to assist you in a helpful and courteous manner. We appreciate you being a part of our community!
Regards,
PetLabCo.®
Great Service and shipping always on…
Great Service and shipping always on time! Probiotics chews work well for Daisy! Thank you
14 augusti 2026
Svar från PetLabCo.
Hi Petra,
Thank you so much for sharing your experience. We are thrilled the Probiotic Chews are working well for Daisy. It's good to know our service has been great and that you have received your deliveries on time! We know how important this is when it comes to her supplements. We appreciate you being a part of our community!
Best regards,
PetLabCo.®
Svar från PetLabCo.
Hi Jill,
Thank you so much for your kind words. We are happy to hear your product arrived on time. We know just how important prompt deliveries are when it comes to your pet's supplements. We appreciate you being a part of our community!
Regards,
PetLabCo.®
good,TY,,,,
7 augusti 2026
Svar från PetLabCo.
Hi Gregg,
Thank you for your 5-star review! We will continue provide you with our best products and service!
Kind regards,
PetLabCo.®
Came on time.
13 augusti 2026
Svar från PetLabCo.
Hi Nancy,
We're pleased to know that your orders are arriving on time. We understand how important it is to have your dog's supplements in a timely matter to provide them consistency. Thank you for your 5-star review!
Best regards,
PetLabCo.®
Great service and products
I have a subscription set up which I had help doing. The help was to save me money, I appreciate that. Great products and prices.
7 augusti 2026
Svar från PetLabCo.
Hi George,
We're so happy to hear our team could help you save money with your subscription! We appreciate your kind words about our products and prices.
Kind regards,
PetLabCo.®
Got my Frenchay the probiotic gut chews…
Got my Frenchay the probiotic gut chews as he was an aggressive paw licker/scratcher he has been taking them over 2 weeks now and the difference in him is amazing he now licks them clean and that's all plus he is a lot happier and content so long may it continue 🤞🤗 next order I'll try the joint care chews as he thinks he's human and walks on his 2 back legs so don't want it affecting him in his golden years as he's 3 just now. 💯 satisfied customer 🫶👌. Delivery was easy and quick!!
24 juli 2026
Omdöme utan inbjudan
Svar från PetLabCo.
Hi Lorraine,
We are so happy to hear about the wonderful transformation in your Frenchie since starting our probiotic chews! It's fantastic to know that the excessive paw licking and scratching have subsided, and that your furry friend is now much happier and more content. We truly appreciate you sharing such positive feedback. We're also excited for you to try our joint care chews for his golden years!
Warm regards,
PetLabCo.®
Good product
Our itchy dog seems to have much better skin and coat since we started using these
13 augusti 2026
Svar från PetLabCo.
Hi there,
We are so pleased to hear that your dog's skin and coat have shown such great changes since starting our product! It's wonderful to know they are more comfortable.
Best regards,
PetLabCo.®
Svar från PetLabCo.
Hi Maryann,
We're so happy to hear that you're seeing such amazing results with your pet's breath and teeth! Thank you for sharing your positive experience with us.
Kind regards,
PetLabCo.®
The package was not placed near my door…
The package was not placed near my door was dropped on my walkway out in the open.
12 augusti 2026
Svar från PetLabCo.
Hi there,
We’re sorry to hear that your package was not placed correctly. We want to ensure that all our packages arrive to our customers in the best possible way. We are investigating this on our end. However, we also encourage you to provide feedback directly to the carrier.
Kind regards,
PetLabCo.®
I believe I have found a reputable…
I believe I have found a reputable company with much knowledge and Veterinarian involvement in providing my pups with the best resolution for their dental and joint problems. Their website is easy to navigate and they have info on ingredients, dosages, expected outcome. The prices and free shipping make ordering even better. It would be wonderful if Petlab would donate to the needs of animals.
12 augusti 2026
Svar från PetLabCo.
Hi Maryann,
We are so happy to hear that you found our company reputable and our website helpful in finding the best supplements for your pups' dental and joint issues. We truly appreciate your kind words about our prices and free shipping. Our team works diligently behind the scenes to collaborate with rescues and shelters. Thank you for your wonderful feedback!
Best regards,
PetLabCo.®
It works!
I had used the dental formula for several years and had received comments from my vet that my small dog’s teeth and gums were surprisingly healthy for her age and breed. I had then run out and not reordered so I didn’t use it for about 6 months. At my semiannual vet visit recently the vet said her teeth had quite a bit of tarter buildup. I reordered the dental supplement immediately and I will continue using it. Proof is in the pudding!
12 augusti 2026
Svar från PetLabCo.
Hi Leslie,
We are so happy to hear about the positive impact our dental formula has had on your dog's oral health! It's wonderful to know that your vet noticed such a significant difference. We appreciate you sharing your experience and are delighted that you'll continue using our supplement.
Kind regards,
PetLabCo.®
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
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Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.