Great experience with customer service. Very responsive. Order was not delivered properly- we live in a city and instructions to deliver on ground door not followed and left on main door seen from str... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
It didn't work at all on my shih tzu. He is still itching a lot and he went to the hospital a few days ago due to vomitting and dizziness, not sure if it was from the probiotic but it was the only thi... Se mer
I have been ordering for months, and wasn’t sure my pet was experiencing good gut health, because he every now and then still vomits, and is constantly licking his paws. We were going to discontinue u... Se mer
Företaget har svarat
Have been using Pet lab on all my 6 labs for over 25 years, it helped them live a longer healthier life to 15 years. We now have a 5 yr old silver lab and continuing with him to keep him strong & hea... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
We are a professional community of animal lovers. Utilising scientific research to guide our development, we provide everything from vitamin supplements and grooming products, to general expert advice – all aimed at maximising the health and well-being of every pet.
How to Manage Your Subscription
Skrivet av företaget
- You can manage your subscription via our account portal
- Available 24/7, the online portal allows you to update or cancel subscriptions, update your account, create a pet profile, and shop our VIP store. To access, visit the "account" section on our website menu, and choose the "register" option with the email address you provided when you purchased to create an account. We'll send you a verification email. Once you click on included link, you'll be able to login with your email address and the password and manage your subscription plan.
Kontaktuppgifter
One World Trade Center, 85th Floor, 10007, New York, USA
- 1-866-473-8522
- help@thepetlabco.com
- thepetlabco.com
3,9
Bra
14 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
The product worked great
12 juli 2026
Save your money, don't buy!!
It didn't work at all on my shih tzu. He is still itching a lot and he went to the hospital a few days ago due to vomitting and dizziness, not sure if it was from the probiotic but it was the only thing different we changed for him.
15 juni 2026
Omdöme utan inbjudan
Svar kan ha AI-innehållLäs mer
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
This stuff works so well
This stuff works so well. It has helped clean tartar off of my 7 year old pitbul’s teeth.
4 juli 2026
Svar från PetLabCo.
Hi Kelly, we're so happy to hear about your pitbull's progress! Thank you for sharing your positive experience with us. We love to hear stories like these, they make our day! Please feel free to send us more updates or reach out with any questions or concerns.
Best regards,
PetLabCo.®
The product is great
The product is great, I have two chow chows and it’s been very beneficial to them, however, the price point is a little high.
11 juli 2026
Svar från PetLabCo.
Hi Rob, we're glad to hear your chow chows are seeing the benefits. We appreciate your feedback and we've sent you an email to further discuss this. We hope to hear back from you, we can also be reached by chat and phones. We're here and happy to help!
Best regards,
PetLabCo.®
My dog won’t eat anything I put this…
My dog won’t eat anything I put this on. I have to mix with wet food and even then won’t eat it most times.
11 juli 2026
Omdöme utan inbjudan
Great experience with customer service
Great experience with customer service. Very responsive. Order was not delivered properly- we live in a city and instructions to deliver on ground door not followed and left on main door seen from street and stolen. Even though not their fault they were willing to replace the products at their loss.
10 juli 2026
Omdöme utan inbjudan
Svar från PetLabCo.
Hi Teresa, we're so happy to hear about your positive experience with our customer service team! We truly appreciate you taking the time to share your feedback. We're always here to help!
Best regards,
PetLabCo.®
Svar från PetLabCo.
Hi Karen, thank you for this wonderful feedback! We're so glad to hear about your positive experience with our customer service. We're happy to help so please feel free to reach out to us if anything comes up!
Best regards,
PetLabCo.®
Svar från PetLabCo.
Hi Lucy, thank you for taking the time to leave this feedback. We're sorry to hear you haven't seen the desired results. We'd be more than happy to help you explore more options, we've sent you an email. We can also be reached by phones or chat. We hope to hear from you soon.
Best regards,
PetLabCo.®
It ships to my door automatically
It ships to my door automatically. No need to worry about ordering monthly.
3 juli 2026
Svar från PetLabCo.
Hi Tammy, we're so glad to hear that our auto-ship has made things easier for you! Thank you for taking the time to share this positive feedback. We're always here and happy to help so please feel free to reach out with any questions or concerns.
Best regards,
PetLabCo.®
Great response and timely deliveries!
25 juni 2026
Svar från PetLabCo.
Hi there, we are so happy to hear that you have had such a great experience. Thank you for your wonderful feedback! Please don't hesitate to reach out to us with any questions or concerns!
Best regards,
PetLabCo.®
I could tell a difference in my dog's…
I could tell a difference in my dog's teeth in one month.
10 juli 2026
Svar från PetLabCo.
Hi Glenn, we're so glad to hear you've seen results in a month! Thank you for sharing this great feedback! We'd like to mention, it may take up to 90 days to see the full benefits so we'd love to hear more updates as time progresses. We look forward to hearing from you, we're always here and happy to help.
Best regards,
PetLabCo.®
Svar från PetLabCo.
Hi Pam, we're so happy to hear that your tiny dogs enjoy our product! Thank you for sharing this wonderful feedback. We'd love to hear more updates so please feel free to reach out with more updates, questions or concerns. We're always here and happy to help!
Best regards,
PetLabCo.®
Shipping was great
Shipping was great! The Probiotc that I got for my Yorkie has really helped his skin. No more digging and scratching! He loves them! He reminds me to get it for him too!
10 juli 2026
Svar från PetLabCo.
Hi Dean, we're so happy to hear about your Yorkie's positive progress and that he's enjoying the chews! We appreciate you taking the time to share this great feedback. We'd love to hear more updates on how your Yorkie is doing! Please don't hesitate to reach out to us!
Best regards,
PetLabCo.®
My Account issues
I believe that the itch probiotic helps my dog, but she still suffers from seasonal allergies, so she still does a lot of scratching and biting her feet. I also have issues with their website in that I cannot access the My Account to adjust my subscriptions.
2 juli 2026
Svar från PetLabCo.
Hi Dawn, thank you for taking the time to leave this review. We're sorry to hear you haven't seen the desired results and that you're having some log in issues. We're more than happy to help with this, we've sent you an email. We can also be reached by phone and chat as well. We look forward to hearing back from you.
Best regards,
PetLabCo.®
I love this product Miss Coco is my…
I love this product Miss Coco is my pugis very happy now if you don't have no itching skin or nothing like that.
9 juli 2026
Svar från PetLabCo.
Hi there,
We are so happy to hear you are seeing the benefits for Miss Coco! Thank you for your wonderful feedback and for being a part of our community.
Warm regards,
PetLabCo.®
Renewed order put on hold while
Renewed order put on hold while
Pet recovery from surgery
Renewal was completed as scheduled
9 juli 2026
Svar från PetLabCo.
Hi there,
Thank you so much for sharing your experience. We hope your pet's surgery went well and they are recovering nicely. We are glad to hear your order renewed as promised. Thank you for being a part of our community!
Regards,
PetLabCo.®
Order never arrived
Order never arrived. I placed an order weeks ago for tablets for my dog. The tracking said it should arrive on the 26th of June and hasn’t been updated since. It is now the 10th of July. I am waiting a reply from customer service. I have now noticed the same comments in other reviews.
EDIT - Thanks for your quick reply. I am still awaiting a reply from my email. My order number is order #934884
22 juni 2026
Omdöme utan inbjudan
Svar från PetLabCo.
Hi there!
We’re really sorry you had this experience and for the frustration it has caused.
We’d be happy to look into this for you. Can you please share your order number so we may locate your account and assist you further?
Best regards,
PetLabCo.®
Svar från PetLabCo.
Hi Susan,
We're so happy to hear that our product is making a positive difference for your granddaughter's dog! Thank you for sharing this wonderful feedback.
Kind regards,
PetLabCo.®
My dog loves the biscuits but they’re…
My dog loves the biscuits but they’re not doing anything for her
2 juli 2026
Svar från PetLabCo.
Hi Leah,
Thank you for sharing your experience. We are sorry to hear you have not seen the desired results.
Supplements can take up to 90 days of consistent use to truly see their potential benefits. However, we also understand that every dog has individual needs and what may work for one may not work for another.
It might be beneficial to explore other options. Someone from our Customer Experience team will follow up with you shortly to provide support.
Warm regards,
PetLabCo.®
Probiotic chews have really helped my…
Probiotic chews have really helped my Pomsky who was having loose stools - hasn’t had one in weeks now
8 juli 2026
Svar från PetLabCo.
Hi Richard,
We are so happy to hear the Probiotic Chews have helped your Pomsky! Thank you for sharing your experience.
Warm regards,
PetLabCo.®
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
Läs mer om andra typer av omdömen.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.