PetLabCo.  Omdömen 

14 533
TrustScore 4 av 5

3,9

Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer

För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

Got my Frenchay the probiotic gut chews as he was an aggressive paw licker/scratcher he has been taking them over 2 weeks now and the difference in him is amazing he now licks them clean and that's al... Se mer

Företaget har svarat

Betygsatt 5 av 5 stjärnor

I had used the dental formula for several years and had received comments from my vet that my small dog’s teeth and gums were surprisingly healthy for her age and breed. I had then run out and not reo... Se mer

Företaget har svarat

Betygsatt 1 av 5 stjärnor

I have no idea about the quality of the product. My problem is something that smacks of fraud in the ordering process. I liked what I saw in the new powder supplement so I ordered one tub on a subs... Se mer

Betygsatt 5 av 5 stjärnor

We started giving PetLab to our Shepherd/Lab mix after she began having hip issues much earlier than we ever expected. We were hoping for some improvement, but the difference has been incredible. She’... Se mer

Företaget har svarat

Företagsinformation

  1. Djuraffär

Skrivet av företaget

We are a professional community of animal lovers. Utilising scientific research to guide our development, we provide everything from vitamin supplements and grooming products, to general expert advice – all aimed at maximising the health and well-being of every pet.

How to Manage Your Subscription

Skrivet av företaget

You can manage your subscription via our account portal
Available 24/7, the online portal allows you to update or cancel subscriptions, update your account, create a pet profile, and shop our VIP store. To access, visit the "account" section on our website menu, and choose the "register" option with the email address you provided when you purchased to create an account. We'll send you a verification email. Once you click on included link, you'll be able to login with your email address and the password and manage your subscription plan.

Kontaktuppgifter

3,9

Bra

TrustScore 4 av 5

15 tn omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ber kunder att lämna omdömen

Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa

Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

3,9

Alla omdömen

(14 533)

2 544 omdömen under de senaste 12 månaderna

Skriv ett omdöme
Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 1 av 5 stjärnor

Problem with the ordering process

I have no idea about the quality of the product. My problem is something that smacks of fraud in the ordering process. I liked what I saw in the new powder supplement so I ordered one tub on a subscription and I chose “Apple Pay” as the payment method. I clicked and the sale went through. As I was filling out my personal information for shipment, the site suddenly cut away to offer more stuff at a different discount and then the only way to move forward was to add the order. I figured that since I’d already paid, it would take me back to my original account. But a red box popped up saying that Apple Pay wasn’t available and I needed to use a different card, so I did. Then I got two different welcome to the company emails and two different order numbers.
Order 13423865
Order 13423806
Something is definitely wrong!

15 augusti 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

My dogs (all 3 ) 2 are 8 yrs and 1 in 4…

My dogs (all 3 ) 2 are 8 yrs and 1 in 4 yrs. Their teeth are bright white,no tarter I have been using bright smile(?) for the last 4 yrs. Their teeth vet is impressed with their mouths. He says they look like a year old teeth. Also the probiotics is great. My 4 yr old has stopped all her scratching and chewing her feet since she started taking.

15 augusti 2026
Betygsatt 5 av 5 stjärnor

good,TY,,,,

7 augusti 2026
Logotyp för PetLabCo.

Svar från PetLabCo.

Hi Gregg,

Thank you for your 5-star review! We will continue provide you with our best products and service!

Kind regards,
PetLabCo.®

Betygsatt 5 av 5 stjärnor

Came on time.

13 augusti 2026
Logotyp för PetLabCo.

Svar från PetLabCo.

Hi Nancy,

We're pleased to know that your orders are arriving on time. We understand how important it is to have your dog's supplements in a timely matter to provide them consistency. Thank you for your 5-star review!

Best regards,
PetLabCo.®

Betygsatt 5 av 5 stjärnor

Great service and products

I have a subscription set up which I had help doing. The help was to save me money, I appreciate that. Great products and prices.

7 augusti 2026
Logotyp för PetLabCo.

Svar från PetLabCo.

Hi George,

We're so happy to hear our team could help you save money with your subscription! We appreciate your kind words about our products and prices.

Kind regards,
PetLabCo.®

Betygsatt 5 av 5 stjärnor

Got my Frenchay the probiotic gut chews…

Got my Frenchay the probiotic gut chews as he was an aggressive paw licker/scratcher he has been taking them over 2 weeks now and the difference in him is amazing he now licks them clean and that's all plus he is a lot happier and content so long may it continue 🤞🤗 next order I'll try the joint care chews as he thinks he's human and walks on his 2 back legs so don't want it affecting him in his golden years as he's 3 just now. 💯 satisfied customer 🫶👌. Delivery was easy and quick!!

24 juli 2026
Omdöme utan inbjudan
Logotyp för PetLabCo.

Svar från PetLabCo.

Hi Lorraine,

We are so happy to hear about the wonderful transformation in your Frenchie since starting our probiotic chews! It's fantastic to know that the excessive paw licking and scratching have subsided, and that your furry friend is now much happier and more content. We truly appreciate you sharing such positive feedback. We're also excited for you to try our joint care chews for his golden years!

Warm regards,
PetLabCo.®

Betygsatt 5 av 5 stjärnor

Good product

Our itchy dog seems to have much better skin and coat since we started using these

13 augusti 2026
Logotyp för PetLabCo.

Svar från PetLabCo.

Hi there,

We are so pleased to hear that your dog's skin and coat have shown such great changes since starting our product! It's wonderful to know they are more comfortable.

Best regards,
PetLabCo.®

Betygsatt 5 av 5 stjärnor

Works great

Works great! Breath and teeth are amazing.

5 augusti 2026
Logotyp för PetLabCo.

Svar från PetLabCo.

Hi Maryann,

We're so happy to hear that you're seeing such amazing results with your pet's breath and teeth! Thank you for sharing your positive experience with us.

Kind regards,
PetLabCo.®

Betygsatt 2 av 5 stjärnor

The package was not placed near my door…

The package was not placed near my door was dropped on my walkway out in the open.

12 augusti 2026
Logotyp för PetLabCo.

Svar från PetLabCo.

Hi there,

We’re sorry to hear that your package was not placed correctly. We want to ensure that all our packages arrive to our customers in the best possible way. We are investigating this on our end. However, we also encourage you to provide feedback directly to the carrier.

Kind regards,
PetLabCo.®

Betygsatt 5 av 5 stjärnor

I believe I have found a reputable…

I believe I have found a reputable company with much knowledge and Veterinarian involvement in providing my pups with the best resolution for their dental and joint problems. Their website is easy to navigate and they have info on ingredients, dosages, expected outcome. The prices and free shipping make ordering even better. It would be wonderful if Petlab would donate to the needs of animals.

12 augusti 2026
Logotyp för PetLabCo.

Svar från PetLabCo.

Hi Maryann,

We are so happy to hear that you found our company reputable and our website helpful in finding the best supplements for your pups' dental and joint issues. We truly appreciate your kind words about our prices and free shipping. Our team works diligently behind the scenes to collaborate with rescues and shelters. Thank you for your wonderful feedback!

Best regards,
PetLabCo.®

Betygsatt 5 av 5 stjärnor

It works!

I had used the dental formula for several years and had received comments from my vet that my small dog’s teeth and gums were surprisingly healthy for her age and breed. I had then run out and not reordered so I didn’t use it for about 6 months. At my semiannual vet visit recently the vet said her teeth had quite a bit of tarter buildup. I reordered the dental supplement immediately and I will continue using it. Proof is in the pudding!

12 augusti 2026
Logotyp för PetLabCo.

Svar från PetLabCo.

Hi Leslie,

We are so happy to hear about the positive impact our dental formula has had on your dog's oral health! It's wonderful to know that your vet noticed such a significant difference. We appreciate you sharing your experience and are delighted that you'll continue using our supplement.

Kind regards,
PetLabCo.®

Betygsatt 5 av 5 stjärnor

Professional make my order easier

Professional make my order easier

9 augusti 2026
Logotyp för PetLabCo.

Svar från PetLabCo.

Hi Enrique,

Thank you so much for your kind words. We are so glad it has been easy to order. We appreciate you being a part of community!

Regards,
PetLabCo.®

Betygsatt 5 av 5 stjärnor

you guys are great your product is…

you guys are great your product is awesome my pup loves them keep up the great work !!!

10 augusti 2026
Logotyp för PetLabCo.

Svar från PetLabCo.

Hi Dennis,

Thank you so much for your kind words. We are so happy your dog is loving them and our team has been helpful! We appreciate you sharing your experience.

Regards,
PetLabCo.®

Betygsatt 2 av 5 stjärnor

Have tried to cancel for several of…

Have tried to cancel for several of your mailings emailed tried calling and you keep sending them and charging us ! I have 3 un opened bags !!! Would love to send them back get refund and stop the resending of your products! My pups hate it !

19 juli 2026
Logotyp för PetLabCo.

Svar från PetLabCo.

Hi Verakay!

We are so sorry you have had this experience. While we weren't able to locate any phone calls or messages from you in our system, we would be happy to assist you with this.

Our team can be reached here:

Phone: 1-866-473-8522
Email: help@thepetlabco.com

We are sorry to hear your dogs aren't a fan of the product. We understand all dogs are unique, including their tastes.

Someone from our Customer Experience team will follow up with you shortly to provide support.

Warm regards,
PetLabCo.®

Betygsatt 1 av 5 stjärnor

why can't you leave zero stars

why can't you leave zero stars? ordered a single container was billed and received 6. not through first container and now i have another order which i ddin;t request shipped.... this is horrible and I do not recommend this to anyone

10 augusti 2026
Omdöme utan inbjudan
Logotyp för PetLabCo.

Svar från PetLabCo.

Hi Patrick,

We are so sorry to hear about your experience. That would be very frustrating and is not what we want for our customers. We would love the opportunity to look into what happened here. Can you please share your order number so we may locate your account and assist you further?

Thank you so much for bringing this to our attention. We hope to hear back from you soon.

Best regards,
PetLabCo.®

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