Sofology - Preston Omdömen 2 481

The staff at Sofology were very friendly, non of the usual sales persons behavior, no pressure to buy something which allowed us to browse the shop in peace. Luckily we chose a sofa they already had in stock which meant we could get it in time for Christmas.

Friendly service, no pressure or hard sell.

Initial phone call to Ross was helpful and informative. This made us visit the store.

Agent greeted us on arrival and was very informative throughout the whole process

Very helpful staff. They knew the product and helped us with our choice.

Jay at the preston store was fantastic. Made everything so easy, clear and unstandable. Really happy with the experience and level of customer service.

Customer service was lovely , so helpful , & friendly.. would buy here again .

The shop was welcoming and well set out. Mo and Amanda were very helpful at the Preston Deepdale store

Russ was fantastic, he made sure the sofa was exactly as we wanted it.. we felt under no pressure at all and was given the time we needed to make decisions.

Jay and Luke were very helpful and patient on both our visits and are a credit to Sofology.

The lady who served us was very helpful and friendly. She was very accommodating for our 2 year old who was being a little bit cranky, bringing him some biscuits.

Doreen was wonderful with us. The whole experience was amazing.

Luke was very helpful and friendly. Showed us all of the chairs that would work for our requirements very knowledgeable . Great experience thank you

Doreen was an anazing sales person. She made buying a sofa very easy

I recently purchased a sofa and chair and was very happy with way I wasn’t hounded or pushed into buying it. I felt very comfortable with the sales lady Jay and didn’t feel at any point that I had to purchase anything. We were given coffee which was very nice. All in all would recommend Sofology and Jay from the Preston branch.

Staff were very helpful when we had questions, but were also happy to give us space to browse. Not pushy at all.

Great staff in store, Looked after by Russ.

Quick, super efficient, no hard selling, so friendly, answered all our questions. Special shout out to Luke who guided us through this effortless process!

Excellent advice and overall experience which enabled us to purchase the corner sofa and chair of our choice

We ordered a sofa at the store in Preston, based on online pictures that the sales representative showed us. The model of the sofa was in store but not in the colour we wanted. Whent the sofa arrived, the colour was a completely different shade. There are several other issues with the sofa as well, mainly that it looks cheaply made. The care products we purchased were not delivered. The delivery process and installation to less then 10min, without any demonstration or verification that the electricals are actually working. The guys simply were in such a rush that they did not even ask us to sign for the delivery.
When we raised the issue with customer service, and requested collection of the sofa, we received an email to ask for pictures and further explaination of the issues. This has all been submitted on 25/10. Since then i have repeatedly sent the information again and still have note received any acknowledgement that someone is dealing with the issues and the request.