Sofology - Cambridge Omdömen 1 616

Not being pressured given time to think about exactly what we wanted and needed for our sofa, due to having dogs.

Buying my sofa was easy and straight forward. Delivery due in 8-10 weeks.

Staff very helpful and easy to deal with. Great selection.

Good, well informed salesperson who helped us to make the right choice for our sofa purchase without putting on any pressure to buy

Great choice of products and the sales person (Khan) really listened to our requirements and was incredibly helpful without being pushy.

Perfect. A good welcome and knowledgeable staff

The branch in a Cambridge had a very helpful man called Ethan, answered all
Our questions and made the purchase easy!

Friendly,Professional environment

The salesman knew his job well, my senior who has severe back problems due to an accident was made very comfortable, he was allowed to lie on the sofa and test how comfortable it will be for him. He and us who took him was treated with respect and dignity.

Ethan in Cambridge was fantastic. A very helpful, personable and professional young man.

The staff member who helped us was knowledgeable, helpful and efficient. We were very pleased with the service and the quality of the sofa we purchased

Great customer service and a nice buying experience, the sofa was really good quality and we are looking forward to sitting on it!

Very quick and informed discussion. Given plenty of time to think before purchase

We were attended by an excellent assistant. Very informed and careful not to use a sales pitch. He helped us reach what we felt was the correct decision. Highly recommended.

We ordered a 3 seater sofa, with powered recliner, and an additional seat with powered recliner, when thisxwas delivered it was only a standard extra seat, not powered. We have complained 3 times, with ABSOLUTELY NO REPLY, we are now contacting head office, trading standards and the companies directors. We will give them 7 days to fix this. Next will be legal through small claims and picketing the branch and asking new customers if they think this is good enough, before they go in store. All we wanted was our ordered delivered correctly, but they think ignoring me will work, THEY ARE WRONG BEWARE BE CAUTIOUS

What a fantastic experience of choosing our furniture at Sofology, Cambridge. As we entered the store we received a very warm welcome with a if you need any assistance just ask and allowed to browse. We approached Ethan the store assistant after making our choice.
Ethan was very knowledgeable, polite and extremely helpful, no pressure sales, insisting the choice is ours. The whole process was so relaxed and comfortable and Ethan went though every detail in a totally understandable manner. We walked away very happy with our purchase and the excellent service and respect we received.

Helpful staff who gave us time to browse and then complete the purchase of two settees. Happy to recommend and use again.

We had a lovely chap called Ethan who helped us with a choice of sofas today. His knowledge about his products was impressive. He was able to help us with all our questions and gave us brilliant advice about each sofa. It was really good to speak to someone not forcing us to make a purchase he just let us browse for as long as we wanted and then helped us when we had made the decision to buy.