Danielle@Merry Hill was really excellent. She was professional and friendly, explaining all options clearly, and pointing us in the direction of dining tables that would meet our requirements. She was... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Nas at Leeds has been fantastic, I didn’t feel hassled or like he was trying to upsell products I didn’t want. We found a sofa we really liked and was very accommodating to us. We weren’t sure whether... Se mer
We went sofa shopping and ended up in NCF Living. We immediately were made to feel at ease by Cathy@Gateshead. She noticed that we were looking perplexed and offered amazing customer service whils... Se mer
Företaget har svarat
We were shopping for beds today at NCF in Perry Barr. Donald was the assistant in the shop. He was very helpful, very patient and knowledgeable and we felt under no pressure whatsoever to purchase an... Se mer
Företaget har svarat
Företagsinformation
Om NCF LIVING
Skrivet av företaget
Welcome to NCF Living. Our customer service email and phone lines are now fully open and our staff are working hard to ensure we reply to all of our customers within 2 working days (excluding weekends). We ensure our customers’ needs are met and exceeded on a daily basis.
Fast Delivery, Low Prices, Premium Quality… We Mean Furniture!
NCF Living is proud to offer premium quality sofas, dining furniture, and beds at everyday low prices, with the added benefit of immediate delivery on selected items. Since our inception, we’ve focused on making stylish, high-quality furniture more accessible, ensuring our customers receive exceptional value without compromising on service.
In 2025, we are excited to open our 22nd store in the UK, a testament to our continued growth and commitment to expanding our reach. As of March 2025, we are proud to hold a 4.8 Trustpilot rating, reflecting our dedication to customer satisfaction. We continuously enhance our range with new collections, many of which are available for delivery within as little as 7 days.
At NCF Living, we strive to provide a seamless experience — from browsing to delivery — ensuring that our customers enjoy both quality and convenience.
NCF Living Details:
Skrivet av företaget

- Lowest price guaranteed:
- We offer a wide range of products to suit all budgets.
- Nearly everything is in-stock:
- We hold nearly all of our stock in our central warehouse.
- Immediate delivery:
- Our in-store items are delivered within 5-7 days.
- Finance available:
- 0% interest FREE credit available for in-store purchases.
Customer Query
Have a query to raise?
Kontaktuppgifter
Faraday Avenue, Hams Hall, B46 1AL, Coleshill, Storbritannien
- 0121 356 5698
- customerservice@ncf.co.uk
- ncf.co.uk
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 99 % av sina negativa omdömen
Svarar vanligtvis inom 48 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
⭐ Excellent Service
⭐ Excellent Service
I had a really positive experience with the team at Tristan@Manchester. The service was excellent from start to finish, and the person who assisted me was very professional, helpful, friendly and patient. They made the whole process easy and stress-free, and I really appreciated their support. I would definitely recommend them to anyone looking for a great service. ⭐⭐⭐⭐⭐
Great experience at ncf Preston
Great experience at ncf. Sales was handled by Charles @ Preston. He was very professional and efficient at advising on a double bed. Made a purchase there and then. Very satisfied with the whole experience. ⭐️⭐️⭐️⭐️⭐️
dining table and sofa
We were looking for a dining table and sofa. Rav was really helpful in choosing and explaining everything. Really friendly and helpful staff and great choice. Would visit again.
5 star for amazing service Eli at…
5 star for amazing service Eli at bradford
Helpful and knowledgeable
Helpful and knowledgeable. Danielle at Merry Hill was great. Had a lovely chat and hot drink whilst browsing. Then quick service when purchasing. Thank you so much 😁
DO NOT SHOP HERE
DO NOT SHOP HERE! I don’t usually write negative reviews but I feel absolutely compelled to after the disgraceful experience I had.
I was informed that I was buying a modular sofa after informing the team that this is my first sofa purchase and I live in an old cottage so would need a modular form in order to get the sofa in the house.
When it came to the “restricted access of the building” section of the contract, I was told that this was really only if you live in a block of flats or if the front door is blocked by a wall or something out of the ordinary.
Of course, as you can imagine, delivery day came and the sofa came in two massive sections and didn’t fit through my front door.
The sales representatives should have taken more care in explaining what exactly the restricted access could include and as I had told them about my old house they should have given advice that was suitable for my situation. Had they told me- it’s your responsibility to measure your front door and measure this exact part of the sofa to ensure it will fit, then I would have! I just assumed as they reassured me it would be fine and that the delivery men would know what they were doing- that I was in safe hands. But I certainly was not.
I was totally misinformed about the sofa and about my responsibilities as a buyer. I was mis-sold this sofa in order to make a sale and now I’m loosing hundreds of pounds on a sofa that I’ve had to send back and now I’m without a sofa for another 12 weeks (I bought the second sofa from another brand, of course!)
This company is truly disgraceful and their customer service team has been no help whatsoever. To the point where is absolutely infuriating. You can tell they have no interest in resolving this situation as they want to keep my money and sell this brand new sofa to someone else. No care for me and my situation in the slightest.
Every part of their “service” needs a massive upgrade to be anywhere near in line with industry standards.
A very expensive mistake of mine to trust that the sales representatives were honest and that I could trust their word.
Absolutely terrible experience and extremely stressful.
Very helpful. Great service.
Great sevice and very helpful.
Andy@ncfcardiff was so friendly and helped us buy some lovely furniture
Jess was very helpful and friendly
Jess was very helpful and friendly. Explained everything so easily.
Raj was very helpful in choosing my new…
Raj was very helpful in choosing my new sofa
Bruce at Glasgow branch really helpful…
Bruce at Glasgow branch really helpful and patient.
Jack from Thurrock was very helpful…
Jack from Thurrock was very helpful with my bed and mattress order. Thank you
Great customer service helping bubbly…
Great customer service helping bubbly and great smile
Brian at Highgate
Brian at Highgate was very helpful and helped us make very informed decision. He didn’t rush us and took his time.
We found our bed with the help of usman. What an asset to your company he is
We found our bed
The team where very helpful at your Highgate branch.
Very helpful nice service from Nesrin…
Very helpful nice service from Nesrin from Rugby
Brian at Highgate
He was very respectful and helpful, took his time and helped us make an informed decision.
Great customer service and quick…
Great customer service and quick delivery times!
Excellent customer service from Balgit…
Excellent customer service from Balgit at Glasgow store.
Friendly and very helpful. Looking forward to the delivery of our new sofa and armchair
Great experience
Great experience. Quick service. Super friendly. Walked away with gorgeous sofa same day! Thanks, Danielle at Merry Hill!
Detta är Trustpilot
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