NCF LIVING Omdömen 

Elnaz at Bradford, she has a good customer relationship with a professional approach.

was very helpful darius and very informative of the sofas weve just brought-perrybar

Great service from the team at the Stoke store. Ash at Stoke was very knowledgeable and his colleague Beth explained the products well. I am very pleased with my sofa purchase.

Sean at uddingston
Great service on both visits to the store.
Prices were the best on the park.

Elnaz at Bradford amazing customer service will back soon

Thank you elnaz at Bradford

Elnaz at bradford
Very good customer service

We we're looking for a new mattress. As we walked into the shop, we we're greeted by a very pleasant young man named Josh. He was very knowledgeable, patient and polite. He listened to our requirements.He put us totally at our ease. Josh must a huge asset to NCF.

The staff are lovely and welcoming!! Always there if you need and are extremely helpful. I definitely recommend coming here! Jimbob at Leeds.

Naz at Leeds really helpful

We came to the shop today and a young man Josh asked if he could help. He was very polite explained things to us and was not over pushy.. we have left now with a few suggestions and will call back once we get the keys to our property. It was nice to be listened to aswel
l and Josh gave us ideas we hadnt thought of so thanks. He is an asset to your company.

Donald at ncf perry Barr was great and gave us vat service on our bed

Elnaz @bradfordstore

From when I stepped through the door, she was there to help us straight away and was incredibly friendly. She recommended amazing sofas to us and I am so happy with the choice we made with her help. She deserves a star!!

Thank you so much Eli!!

Elnaz at brentford.

Was very fantastic servic, loved the experience and will defenatly recomend to go store if you need any help, just see Elnaz and she will help you out 100%

I am now writing a further update as you can't reply to NCF's response. This has also allowed me time to see further unsatisfied customers and notice a trend that NCF respond quicker to 5 Star reviews!

So customer service did make contact with me but only after I approached them, apparently there were discrepancies in the report from Emmeira. There must be extra training courses to understand the difference between sofa fully working and replace control console? I have now had a reply to say the part will be ready in approx 12 weeks, yes thats correct 12 weeks!

I have emailed "customer service" requesting a refund on 3 separate occasions, each time ignored. The worst part from this company that claims to "make your house a home", is that at no point of this ordeal has anyone taken accountability, guess it's ok when they have your money and doesn't affect them personally.

Great service. Josh helped us sort out all the new furniture in the new house. Great quality furniture.

Bought 2x 2 seater sofas from store in Birkinshaw trading estate on the 14th April 2026, were told by store we would Def have delivery by the end of May. Never received sofas until 27th June, nearly 4 weeks later.
One of the sofas is squeaking badly, contacted customer service to report, waited 2 weeks no reply, so had to email them again ( as they don't answer the phone, so told to email) then had to fill in online form, attached photos etc, which seemed silly as they don't show it squeaking. Then waited another few days to be told to send video. Done this and still waiting on reply. These emails trying to get sofa fixed has been going on since 13th July..
Customer service is awful, even went into the shop we bought it from and were told they can't help us we need to email customer service.
You would think they would act quickly to try and resolve issues.
Would not recommend NCF at all.

Poor quality furniture for the price, zero customer service.
The assistant who served us was pushy, only interested in giving us a QR code to give her a positive review or else she said she lost £300 pay per month. That wouldn’t have been so bad but she was so distracted in pushing for a review she took our house number down wrong leaving my husband with a load of hassle uploading proof of address for delivery as the order was in his name. The delivery service you pay for involves dumping the furniture in its packaging in your hall. Have just unpacked our sideboard which is faulty with one door hung at an obvious angle. Disappointing as this wasn’t a cheap piece of furniture. Having held for ‘customer services’ it is our problem to email pictures and then wait 10 days for a response whether we want a replacement or a refund - they don’t care. There is no option to communicate via What’s App. I’m stuck storing a sideboard I can’t use and an extra tip run getting rid of extra packaging. The date below was the delivery date (I was away, hence delay in unpacking), spoke to customer services 31 July. Never again.