MGY Estate Agents & Chartered Surveyors Omdömen 

147
TrustScore 5 av 5

4,8

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Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

The staff at MGY have supported me for many years. Their service has always been super friendly, efficient and 100% reliable, often going the extra mile. I am very greatful for the support they recent... Se mer

Betygsatt 5 av 5 stjärnor

We had a fantastic experience with MGY from start to finish. Becky and James were an absolute pleasure to deal with – really down to earth, honest and never pushy. They made what can be a really s... Se mer

Betygsatt 5 av 5 stjärnor

Recently moved into a rental property. Can’t thank the team enough with their efficiency and support. Sarah has been exceptionally helpful from the beginning!!

Betygsatt 5 av 5 stjärnor

I have used MGY on several occasions and have always found them to be very professional, most recently I used MGY to rent out my property in Birchgrove. A special shout out to the staff in Birchgrov... Se mer

Företagsinformation

  1. Mäklare
  2. Fastighetsförvaltning
  3. Fastighetsmäklare
  4. Fastighetsvärdering
  5. Hyresförmedling

Skrivet av företaget

More than just an estate agent we are a people-focused business made up of a team of caring, professional, and diligent experts who happen to be in property. Our reputation has been earned through consistently delivering results for our sellers and landlords, an outstanding level of service for our buyers and contract-holders by matching them with properties that meet their needs, we support and care for the communities we serve and are proud to be your trusted agent. We don’t just see our role as selling houses and renting apartments or helping people find a roof over their heads. Independent since 1987 we achieve the results our customers deserve through being passionate about what we do, it’s our job to make selling-buying-renting or letting as stress-free as possible, and we achieve this through our people. Our mission is to challenge ourselves to make the entire process enjoyable and memorable. A home isn’t a place where you, sleep, cook and keep warm, it is about creating long-lasting memories and feelings of love and security, therefore you will feel at home with MGY.


Kontaktuppgifter

4,8

Utmärkt

TrustScore 5 av 5

147 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ingen aktuell inbjudningshistorik

Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa

Har besvarat 50 % av sina negativa omdömen

Svarar vanligtvis inom 1 vecka

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

4,8

Alla omdömen

(147)

89 omdömen under de senaste 12 månaderna

Skriv ett omdöme
Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 5 av 5 stjärnor

Efficient and friendly.

The staff at MGY have supported me for many years. Their service has always been super friendly, efficient and 100% reliable, often going the extra mile. I am very greatful for the support they recently provided for myself and my buyer. Big thank you. Linda

28 augusti 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Professional and friendly service

I have used MGY on several occasions and have always found them to be very professional, most recently I used MGY to rent out my property in Birchgrove. A special shout out to the staff in Birchgrove and Radyr for all their help in marketing the property.

26 augusti 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

MGY Cardiff Bay

I have being using MGY for several years and always receive an excellent service. Jake Price and the team are fantastic and I highly recommend using them.

24 augusti 2026
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Terrible communication & Service

Their service is very poor. We wanted to move forward with 3 properties and tried to communicate back and forth yet we were ignored, thrown behind and not told what was happening in terms of offers. The agents operating with us were supposed to get back with questions we had and even let us know incase someone else was interested in the properties but instead we’d wake up to checking Rightmove and seeing LET AGREED to properties we put down offers on and asked for updates incase of anything so we could improve our offer. This agency’s letting department do not take young people seriously. It happened back to back with 3 properties we put offers on so it wasn’t just a “temporary” thing.

31 juli 2026
Omdöme utan inbjudan
Logotyp för MGY Estate Agents & Chartered Surveyors

Svar från MGY Estate Agents & Chartered Surveyors

Dear Robert,

Thank you for taking the time to leave your feedback. We are sorry to hear that you were disappointed with your experience.

When we receive multiple applications for a property, these are presented to the landlord for consideration, and the final decision as to which applicant to proceed with rests with them. This decision is not necessarily based solely on the rental amount offered.

We are sorry if you felt that communication during the process was not as clear or timely as you expected, and we will take your comments on board.

We would, however, like to reassure you that the suggestion that younger applicants are not taken seriously is certainly not reflective of how we operate. All applications are treated fairly and presented to landlords for consideration based on the information provided.

If you would like to discuss this further, please contact Nicola Taylor at nicola.taylor@mgy.co.uk

We wish you all the best with your property search and hope that MGY may still have the opportunity to assist you.

Betygsatt 5 av 5 stjärnor

Valuation Survey

I highly recommend MGY's Surveys & Valuations team. They provided outstanding service from a local company. The entire process was seamless, from the initial phone call to the property inspection and the delivery of the comprehensive written report. The surveyor was exceptionally professional, highly reliable, and very pleasant to deal with throughout. Thank you to the whole team!

17 augusti 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

I have recently rented one of my rental…

I have recently rented one of my rental properties out with this company they were excellent ,
I dealt with Sarah Green who was really efficient and kept me updated at every stage of the viewings and she found me really lovely tenants who loved my apartment .

I have dealt with this company for a number years and always had excellent service from all the staff I've dealt with at all their offices so I would deffinatly recommend them if you're looking for good service .

14 augusti 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

I have been using MGY Estate agents a…

I have been using MGY Estate agents a few years now to find new contract holders for my property's in Penarth and the difference with other letting agents is Sarah Green ( lettings negotiator) she is incredibly and I feel privileged to have her working for me it is quite a complex world out there with legislation for renting in Wales and she makes every effort to make it as smooth as possible it a pleasure knowing her and working with Sarah.

14 augusti 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

We had a really positive experience…

We had a really positive experience with MGY! The estate agents were very friendly, accommodating and maintained clear communication throughout the process. It was never difficult to contact them, and no question was too silly! Thank you very much.

14 augusti 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Dawn in the Barry Office

I want to give a special mention to Dawn in the Barry office who has been an absolute pillar of support throughout our time with them. Her professionalism, warmth, and attention to detail are truly unmatched.
Whenever we needed guidance or had questions, Dawn was always there with a reassuring response and expert advice, consistently going above and beyond to support our needs over the years. Having someone so dedicated and approachable made all the difference. We are deeply grateful for everything she has done for us!
Thank you Dawn!

10 augusti 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

We'd happily recommend MGY to anyone!

We had a fantastic experience with MGY from start to finish. Becky and James were an absolute pleasure to deal with – really down to earth, honest and never pushy. They made what can be a really stressful process feel much more manageable.

Lily was brilliant at constantly chasing the sale and keeping everything moving, while James and Becky worked incredibly hard behind the scenes to push the process through. We always felt they were open and honest with us, and we genuinely don't think our move would have gone as smoothly without their support.

We'd happily recommend MGY to anyone looking to buy or sell a home. Thank you all for helping us get into our new home!

17 juli 2026
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Worst "estate agents" EVER!

Worst "estate agents" EVER!! Cancelled appointments without telling me, changed the times of appointments without telling me, lied and denied sending me the appointment times via text message despite me literally showing them it etc etc. James from Radar is especially bad and will also lie that he's been trying to get hold of you to re arrange his appointment time because he cant be bothered respecting people's time and turning up. Never have I encountered a worse bunch of incompetent LIARS. How these people are in business is beyond me. AVOID. YOU HAVE BEEN WARNED

5 augusti 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Thank you MGY!

We had a great experience with MGY when buying our first home. A huge thank you to Chloe Philpott, who was fantastic throughout the process. She negotiated the price for us, took us to multiple viewings, and was always caring, kind, compassionate, and understanding. She made what could have been a stressful experience so much easier. We highly recommend MGY, especially Chloe!

10 januari 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

A very pleasant and professional viewing

We made an appointment to view a property in Heath, Cardiff. MGY were able to give us a next day appointment which was very convenient for us.
We were met at the property right on time by Chloe who was a very helpful, professional and friendly representative of MGY.
She had the answers to all our questions and throughout the viewing, we never felt rushed or lacking of information. And for any prospective sellers, Chloe ensured we respected the owner's property during our visit.
Although we couldn't proceed with the property, we'd have no hesitation in recommending MGY from our experience.

15 juli 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Exceptional Service from Melissa White and Charlotte Faletau

Our experience with MGY Radyr has been nothing short of exceptional, and we cannot recommend them highly enough.

A special thank you goes to Melissa White and Charlotte Faletau, whose professionalism, dedication, and genuine kindness made all the difference during what was, at times, a very challenging search for our next rental home. After several disappointing experiences, they never gave up on helping us find the right property. They listened carefully to what we needed, kept us informed every step of the way, and were always patient, thoughtful, and incredibly supportive.

What truly set Melissa and Charlotte apart was their unwavering commitment to providing outstanding customer service. We never felt like just another applicant—they genuinely cared about finding the right home for us and consistently went above and beyond to help.

Having dealt with a number of estate agents throughout our search, we can honestly say that no other agency came close to the level of service we received from Melissa and Charlotte. Their professionalism, empathy, and dedication were exceptional from start to finish.

We are absolutely delighted with our new home and will always be grateful for everything they did for us. Thank you, Melissa, Charlotte, and everyone at MGY Radyr for making what could have been a stressful experience such a positive one. We would not hesitate to recommend MGY Radyr to anyone looking for an estate agent that truly puts its customers first.

26 juni 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

MGY are credible and service was 5 stars.

I dealt with Oliver Karamouzis for the purchase of my new home and then the sales progression team once my offer had been accepted. From the day I viewed the house (10 March) until the day I completed (14 May) the whole experience was amazing. This excellent service helped what is a very stressful time. I cannot recommend MGY highly enough.

10 mars 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Choose MGY if you're selling your home

This is the second time I've sold a property through MGY and honestly, I couldn't recommend them enough!
Steph and the team are informative, transparent and very communicative.
This was a difficult situation due to the reason for the sale and the team's approach made a real difference.

7 juli 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

It was a pleasure to buy with MGY!

It was a pleasure to buy with the MGY team in Cardiff. Maizie Clark was helpful when we arranged a viewing, found a convenient time for a survey and gave us all the information we needed. Nicky Griffith was really helpful in progressing the sale and ensuring the exchange went smoothly. We couldn’t have done it without them!

6 juli 2026
Omdöme utan inbjudan

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