MGY Estate Agents & Chartered Surveyors Omdömen 

152
TrustScore 5 av 5

4,8

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För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

Emma has dealt with the initial letting process on two occasions for me, both times she has been very professional and great in communications - which is such a big factor. I have nothing but gratit... Se mer

Betygsatt 4 av 5 stjärnor

MGY have been great, a very well organised company. We had some hiccups during our referencing process but Sarah Green at Penarth was so patient and nice! We very much appreciated that.

Betygsatt 5 av 5 stjärnor

The staff at MGY have supported me for many years. Their service has always been super friendly, efficient and 100% reliable, often going the extra mile. I am very greatful for the support they recent... Se mer

Betygsatt 5 av 5 stjärnor

Sarah and the team at MGY Penarth recently helped me with a tenant find for my property. From start to finish the experience was great and I was kept updated with feedback and offers. I’d highly recom... Se mer

Företagsinformation

  1. Mäklare
  2. Fastighetsförvaltning
  3. Fastighetsmäklare
  4. Fastighetsvärdering
  5. Hyresförmedling

Skrivet av företaget

More than just an estate agent we are a people-focused business made up of a team of caring, professional, and diligent experts who happen to be in property. Our reputation has been earned through consistently delivering results for our sellers and landlords, an outstanding level of service for our buyers and contract-holders by matching them with properties that meet their needs, we support and care for the communities we serve and are proud to be your trusted agent. We don’t just see our role as selling houses and renting apartments or helping people find a roof over their heads. Independent since 1987 we achieve the results our customers deserve through being passionate about what we do, it’s our job to make selling-buying-renting or letting as stress-free as possible, and we achieve this through our people. Our mission is to challenge ourselves to make the entire process enjoyable and memorable. A home isn’t a place where you, sleep, cook and keep warm, it is about creating long-lasting memories and feelings of love and security, therefore you will feel at home with MGY.


Kontaktuppgifter

4,8

Utmärkt

TrustScore 5 av 5

152 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ingen aktuell inbjudningshistorik

Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa

Har besvarat 50 % av sina negativa omdömen

Svarar vanligtvis inom 1 vecka

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

4,8

Alla omdömen

(152)

94 omdömen under de senaste 12 månaderna

Skriv ett omdöme
Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 5 av 5 stjärnor

Excellent estate agents

Found my recent experience of renting with MGY very positive. The process of viewing to receiving the keys, has been very straightforward and I found Emma's communication both in person and over the phone/email; professional, kind and responsive. Would highly recommend their service to others.

3 september 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Emma has dealt with the initial letting…

Emma has dealt with the initial letting process on two occasions for me, both times she has been very professional and great in communications - which is such a big factor.
I have nothing but gratitude and trust for them, there were a reasonable amount of viewings and applications. They were all dealt with in a timely manner.
Thank you for your hard work, it is much appreciated

10 augusti 2026
Omdöme utan inbjudan
Betygsatt 4 av 5 stjärnor

MGY have been great

MGY have been great, a very well organised company. We had some hiccups during our referencing process but Sarah Green at Penarth was so patient and nice! We very much appreciated that.

13 augusti 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Sarah and the team at MGY Penarth…

Sarah and the team at MGY Penarth recently helped me with a tenant find for my property. From start to finish the experience was great and I was kept updated with feedback and offers. I’d highly recommend using MGY and will definitely use them again in the future.

2 september 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Efficient and friendly.

The staff at MGY have supported me for many years. Their service has always been super friendly, efficient and 100% reliable, often going the extra mile. I am very greatful for the support they recently provided for myself and my buyer. Big thank you. Linda

28 augusti 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Professional and friendly service

I have used MGY on several occasions and have always found them to be very professional, most recently I used MGY to rent out my property in Birchgrove. A special shout out to the staff in Birchgrove and Radyr for all their help in marketing the property.

26 augusti 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

MGY Cardiff Bay

I have being using MGY for several years and always receive an excellent service. Jake Price and the team are fantastic and I highly recommend using them.

24 augusti 2026
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Terrible communication & Service

Their service is very poor. We wanted to move forward with 3 properties and tried to communicate back and forth yet we were ignored, thrown behind and not told what was happening in terms of offers. The agents operating with us were supposed to get back with questions we had and even let us know incase someone else was interested in the properties but instead we’d wake up to checking Rightmove and seeing LET AGREED to properties we put down offers on and asked for updates incase of anything so we could improve our offer. This agency’s letting department do not take young people seriously. It happened back to back with 3 properties we put offers on so it wasn’t just a “temporary” thing.

31 juli 2026
Omdöme utan inbjudan
Logotyp för MGY Estate Agents & Chartered Surveyors

Svar från MGY Estate Agents & Chartered Surveyors

Dear Robert,

Thank you for taking the time to leave your feedback. We are sorry to hear that you were disappointed with your experience.

When we receive multiple applications for a property, these are presented to the landlord for consideration, and the final decision as to which applicant to proceed with rests with them. This decision is not necessarily based solely on the rental amount offered.

We are sorry if you felt that communication during the process was not as clear or timely as you expected, and we will take your comments on board.

We would, however, like to reassure you that the suggestion that younger applicants are not taken seriously is certainly not reflective of how we operate. All applications are treated fairly and presented to landlords for consideration based on the information provided.

If you would like to discuss this further, please contact Nicola Taylor at nicola.taylor@mgy.co.uk

We wish you all the best with your property search and hope that MGY may still have the opportunity to assist you.

Betygsatt 5 av 5 stjärnor

Valuation Survey

I highly recommend MGY's Surveys & Valuations team. They provided outstanding service from a local company. The entire process was seamless, from the initial phone call to the property inspection and the delivery of the comprehensive written report. The surveyor was exceptionally professional, highly reliable, and very pleasant to deal with throughout. Thank you to the whole team!

17 augusti 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

I have recently rented one of my rental…

I have recently rented one of my rental properties out with this company they were excellent ,
I dealt with Sarah Green who was really efficient and kept me updated at every stage of the viewings and she found me really lovely tenants who loved my apartment .

I have dealt with this company for a number years and always had excellent service from all the staff I've dealt with at all their offices so I would deffinatly recommend them if you're looking for good service .

14 augusti 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

I have been using MGY Estate agents a…

I have been using MGY Estate agents a few years now to find new contract holders for my property's in Penarth and the difference with other letting agents is Sarah Green ( lettings negotiator) she is incredibly and I feel privileged to have her working for me it is quite a complex world out there with legislation for renting in Wales and she makes every effort to make it as smooth as possible it a pleasure knowing her and working with Sarah.

14 augusti 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

We had a really positive experience…

We had a really positive experience with MGY! The estate agents were very friendly, accommodating and maintained clear communication throughout the process. It was never difficult to contact them, and no question was too silly! Thank you very much.

14 augusti 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Dawn in the Barry Office

I want to give a special mention to Dawn in the Barry office who has been an absolute pillar of support throughout our time with them. Her professionalism, warmth, and attention to detail are truly unmatched.
Whenever we needed guidance or had questions, Dawn was always there with a reassuring response and expert advice, consistently going above and beyond to support our needs over the years. Having someone so dedicated and approachable made all the difference. We are deeply grateful for everything she has done for us!
Thank you Dawn!

10 augusti 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

We'd happily recommend MGY to anyone!

We had a fantastic experience with MGY from start to finish. Becky and James were an absolute pleasure to deal with – really down to earth, honest and never pushy. They made what can be a really stressful process feel much more manageable.

Lily was brilliant at constantly chasing the sale and keeping everything moving, while James and Becky worked incredibly hard behind the scenes to push the process through. We always felt they were open and honest with us, and we genuinely don't think our move would have gone as smoothly without their support.

We'd happily recommend MGY to anyone looking to buy or sell a home. Thank you all for helping us get into our new home!

17 juli 2026
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Worst "estate agents" EVER!

Worst "estate agents" EVER!! Cancelled appointments without telling me, changed the times of appointments without telling me, lied and denied sending me the appointment times via text message despite me literally showing them it etc etc. James from Radar is especially bad and will also lie that he's been trying to get hold of you to re arrange his appointment time because he cant be bothered respecting people's time and turning up. Never have I encountered a worse bunch of incompetent LIARS. How these people are in business is beyond me. AVOID. YOU HAVE BEEN WARNED

5 augusti 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Thank you MGY!

We had a great experience with MGY when buying our first home. A huge thank you to Chloe Philpott, who was fantastic throughout the process. She negotiated the price for us, took us to multiple viewings, and was always caring, kind, compassionate, and understanding. She made what could have been a stressful experience so much easier. We highly recommend MGY, especially Chloe!

10 januari 2026
Omdöme utan inbjudan

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