Maui Motorhome Rentals - Brisbane Omdömen 

Great personal effort by handover staff especially Philippe. Supportive, expert and detailed to cover the Maui experience. Return handover fast and friendly. Our second motor home trip secures us to stay with Maui.

Great service on drop off, quite disappointing on collection as we were kept waiting for over an hour whilst our van was photographed as it was a late return on the day before. Very frustrating to see 10-15 other customers come in after we arrived and see them leave way before our van was handed over to us.
The van was “ok”. It was reasonably new but windscreen wiper rubber was torn, and with the amount of rain we drove in it limited visibility; that dammed sliding door would not shut properly and caused the “door open alarm” to activate whenever we accelerated or braked; one of the doors opened every time we went round a right hand corner; the sink in the shower is useless as there is no fawcett, the tap controls the flow to the shower head; and for the life of us we couldn’t work out how to lay the cushions for the biggest bed space as the back rests have to be use to fill in the voids and they are fatter than the seat bases.
The van was new, it was clean on handover internally but externally it could have done with a bit of a polish (it was black and after 12 months in the sun the bonnet was discoloured).
Apart from these niggles, the staff in Brisbane for returning were very helpful, we felt the staff in Cairns could have done more to expedite the handover and not delayed our departure.
The van only had circa 15000 km on it so it was pretty much new as advertised.

Brisbane team are amazing. They make my pick up and drop off so smooth.

Motorhome was in excellent, clean condition. We found it an ease on the road. Comfortable for all the family. The pickup wait time was forewarned, and dropoff was simple. Staff communication was very clear and pleasant.

The handover at pick up was very poor. The person conducting the handover seemed to have very little knowledge of the vehicle functions especially when I said we would be off grid without power for most of the trip. I asked specifically about the battery and solar set up only to be told “I don’t know about those things”. In addition the gas hot water was not working which was required due to being off grid. I am waiting for the Virginia office to get back to me with a report and how I can be compensated for 11 days of no hot water.
Aside from the above the motor home was very good and certainly met our needs.

We paid a premium rate for the van. It did not feel new. The bed was very very very uncomfortable. We did not sleep well at all

I rented one way, Brisbane to Cairns. I was given a barely safe van, it pulled to the right, had a terrible vibration between 70-80 kph, had no windshield wiper solution and blades as hard as rocks. The tires were barely legal on the front. It was also filthy at pickup.

The van itself was beautiful and very easy and intutive to drive and set up. The crew were helpful and friendly. From start to finish, it was a pleasure and I will definitly be doing it again.

Everything is perfect! Definitely would choose Maui in my next trip in AU or NZ.

The camper itself was excellent, but unfortunately the pick-up experience in Brisbane was quite disappointing.

We spent around three hours at the pick-up location, much of it waiting. If Saturdays are known to be particularly busy, it would make sense to schedule additional staff during peak times. This could significantly reduce waiting times and create a much better first impression.

The vehicle introduction was friendly, but unfortunately very rushed. The staff member was clearly exhausted, which made it difficult to ask questions or get a proper introduction to the vehicle. The videos provided are helpful, but they cannot replace having enough time for individual questions.

The biggest issue for us, however, was the additional insurance sales process. We had already made our decision before arriving, but were then subjected to a lengthy and very persistent sales conversation. It felt less like providing information and more like using pressure and fear to convince us to purchase additional insurance. After looking forward to starting our holiday, this was a very unpleasant experience.

The process of handling the security deposit was also surprising: the amount was charged to the credit card rather than simply being blocked, while the refund can apparently take up to two weeks.

Overall, the staff were friendly and professional, but the pick-up process in Brisbane felt unnecessarily long, sales-focused and stressful. A faster handover, more time for the vehicle introduction, and a much less aggressive approach to additional insurance would make a significant difference to the customer experience.

We had a great service and this is our 2nd time. They are amazing. Overall great customer service. We hired a Maui campervan and It's amazing. Looks brand new and so comfortable. We will come back for our next trip.

Fast & friendly service by the team at the Brisbane Branch. The vehicle was immaculate and had everything I needed for my trip. Special mention to Barb & JD who looked after me so well.

We had a great time with our camper. It was our first time and we had 10 days. It was great and we can’t wait to do it again. Coming up soon.

Staff are friendly and helpful and fantastic.

Very great location for our Maui campervan from Brisbane to Cairns.
Instructions given at Brisbane Rentals location were very useful and appreciated. Drop off was really smooth and fast at Cairns Rentals location.

Super helpful staff.

They made the start of our dream holiday a breeze. The motorhome was ready to go as soon we got to the branch, and the staff knew what they were talking about when explaining how to use everything in the van.

There was no pack to get your started on your trip, ie with a dish cloth, detergent this would have been helpful. We have rented previously and this was something which was provided.

Great experience. Kudos to the helpline; they were very helpful.

Great booking interface, well priced products, very easy pick up and drop off.
Our van was brand new and a joy to drive/live in. It did have a from factory sink leak, but Maui were quick to apologise and compensate. Overall great experience