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Zoku Omdömen 

12
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TrustScore 3 av 5

2,8

Hotell
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Även om vi inte verifierar specifika pĂ„stĂ„enden eftersom omdömeslĂ€mnarnas Ă„sikter Ă€r deras egna, kan vi mĂ€rka omdömen med en ”verifierat”‑etikett ifall vi kan bekrĂ€fta att en företagsinteraktion har Ă€gt rum. LĂ€s mer

För att skydda plattformens integritet granskas bÄde verifierade och overifierade omdömen av vÄr automatiserade programvara som Àr tillgÀnglig dygnet runt. Tekniken Àr utformad för att identifiera och ta bort innehÄll som bryter mot vÄra riktlinjer, inklusive omdömen som inte Àr baserade pÄ en Àkta upplevelse. Vi Àr medvetna om att vi inte kan lÀgga mÀrke till allt. Det gÄr att flagga sÄdant som du tror att vi kan ha missat. LÀs mer

Företagsinformation

  1. Hotell
  2. Bar
  3. Uthyrning av konferens- och mötesrum
  4. Kontorshotell
  5. Eventlokal
  6. Restaurang

Skrivet av företaget

We’re Zoku, a new category of hospitality designed for the modern business traveler, remote worker, and slow traveler. More than a long-stay hotel or serviced apartment, Zoku is a place you can truly call your second home, even on your very first visit. Our smartly designed private Lofts combine the comfort of home with the functionality of an office, giving you space to live, work, cook, relax, and recharge. Above it all, our rooftop Social Spaces bring people together with coworking areas, meeting rooms, a restaurant and bar, and inviting lounges, making it easy to connect with fellow travelers and locals alike. Zoku is built for people who travel with purpose. Whether you’re staying for a few nights, a few weeks, or longer, we help you stay productive without sacrificing balance. Thoughtful design, seamless technology, and a warm, international community allow you to focus on what matters most, while feeling grounded wherever you are. You’ll find Zoku in Amsterdam, Copenhagen, Paris, and Vienna, four vibrant European cities where work, culture, and quality of life come together. Each location reflects the spirit of its city while staying true to Zoku’s signature residential comfort and community-driven design. From business trips and extended stays to relocations and hybrid work, Zoku supports the way people live and work today, across Europe and beyond. Welcome to Zoku, your home base for living, working, and connecting in Europe's most livable cities.

Kontaktuppgifter

2,8

Medel

TrustScore 3 av 5

12 omdömen

5 stjÀrnor
4 stjÀrnor
3 stjÀrnor
2 stjÀrnor
1 stjÀrna

Ingen aktuell inbjudningshistorik

Det hÀr företaget har inte bjudit in sina kunder pÄ lÀnge. Omdömen kanske inte Àr representativa

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2,8

Alla omdömen

(12)

4 omdömen under de senaste 12 mÄnaderna

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Företag pÄ Trustpilot fÄr inte erbjuda incitament eller betala för att dölja omdömen. Omdömen Àr enskilda anvÀndares Äsikter och inte Trustpilots Äsikter. LÀs mer
Betygsatt 1 av 5 stjÀrnor

€843 billing mistake took a bank dispute to fix

Please be careful with your credit card details here. My family and I stayed at Zoku Amsterdam, and while we enjoyed the stay itself, an additional €843.11 was charged to my credit card despite our stay being fully prepaid through booking.com.

While I accept that mistakes happen and I don't believe this was done maliciously, Zoku Amsterdam’s refusal to take the issue seriously was very stressful. €843 is a lot of money to me! I provided my bank statements and full transaction details right away, only to be sent several standard copy-paste replies that completely dismissed my documentation including an email claiming that the €843 deduction was just a €1 hold.

It took my bank initiating a formal chargeback dispute for them to finally acknowledge that they had mistakenly charged my credit card and issue a refund.

Please check your bank statements carefully after staying here!

15 juli 2026
Omdöme utan inbjudan
Betygsatt 1 av 5 stjÀrnor

Terrible service

Terrible service. They send spam emails as soon as they have your email address and it's impossible to call them and get someone to unsubscribe. They waste my time, so I'm wasting theirs.

1 juli 2026
Omdöme utan inbjudan
Betygsatt 3 av 5 stjÀrnor

Fine vĂŠrelser, elendigt bookingsystem

Fine vÊrelser - totalt hÄblÞst bookingsystem.
Man kan ikke redigere sine bookinger med navn, morgenmad og andre extras.

26 september 2025
Omdöme utan inbjudan
Logotyp för Zoku

Svar frÄn Zoku

Thank you for sharing your feedback. We’re happy to hear that you enjoyed the Lofts, that means a lot to us.

At the same time, we’re sorry to hear about your experience with our booking system. You’re absolutely right that it should be quick and easy to edit booking details, and we understand how frustrating it can be when that’s not possible. We’re currently looking into a new booking engine to improve the overall booking experience.

In the meantime, you’re always welcome to reach out to our reservations team at hello@livezoku.com and we’ll be happy to help you adjust your booking right away.

Thanks again for taking the time to let us know.

Warm regards,
The Zokus

Betygsatt 1 av 5 stjÀrnor

Rude and disappointing service

Very disappointing service. We went for the boozy brunch. As per the "rules" you have to wait to finish your drink before ordering a new one and you have 1h45 min to order within.
It took them 25 min to come with our first drink and probably another 10-15 every new order. We tried to order a last drink 1h30 after receiving our first drink (after waiting 5 min for a waitress to appear and were told it is too late). It seemed they did everything in their power to be slow and on top of that were quite unfriendly.
The food was nothing special.

Do not offer a boozy brunch if you are not going to indulge in the concept of a boozy brunch and see it as a money grabbing scheme.

16 mars 2024
Omdöme utan inbjudan
Logotyp för Zoku

Svar frÄn Zoku

Thank you for taking the time to share your feedback.

We’re sorry to hear that your experience at our Living Kitchen didn’t meet expectations. This is not the level of service or hospitality we strive for at Zoku, and we take your comments seriously.

Since your visit a few years ago, we’ve been reviewing and refining our brunch concept and service approach in the Living Kitchen to ensure it feels relaxed, generous, and well-paced, in line with what guests expect when joining us.

Thank you again for your honesty. Even though this feedback was shared some time ago, it remains valuable to us as we continue to improve. We hope to have the opportunity to welcome you back for a better experience in the future.

Warm regards,
The Zokus

Betygsatt 1 av 5 stjÀrnor

Restaurant: Mega dÄrlig service.

Anmeldelse af restaurant:
Mega dÄrlig service.
Det virkede som om vi var til besvĂŠr selvom der var flere personaler end gĂŠster.
Maden var fin men alt for smÄ portioner til en hovedret.

1 mars 2024
Omdöme utan inbjudan
Logotyp för Zoku

Svar frÄn Zoku

Thank you for taking the time to share your feedback.

We’re sorry to hear that your visit to our Living Kitchen restaurant didn’t meet your expectations. This is not the experience we aim to create for our guests, and we take your comments seriously.

Even though this review was shared some time ago, it remains valuable to us. We’d love to welcome you back and invite you to experience how things are today.

Warm regards,
The Zokus

Betygsatt 5 av 5 stjÀrnor

Wonderful experience!

Wonderful experience!
Concept of this hotel is fabolus! I had a work loft at Zoku Copenhagen, its a convenient place to work and get rest in a fair and reaonable price! Staffs are wonderful, friendly, cool and approachable.
That wont be my last stay at Zoku!

26 januari 2024
Omdöme utan inbjudan
Logotyp för Zoku

Svar frÄn Zoku

Thank you so much for your lovely review!

We’re thrilled to hear that you had such a wonderful experience at Zoku Copenhagen and that the WorkLoft (now called the MeetingLoft) worked well for both getting things done and getting some rest. It’s great to know you felt welcomed by the team, they’ll be very happy to read this.

We truly appreciate you taking the time to share your experience, and we can’t wait to welcome you back again soon. Until next time!

Cheers,
The Zokus

Betygsatt 1 av 5 stjÀrnor

En meget dÄrlig oplevelse.

En meget dÄrlig oplevelse.
FÞrst mÄtte vi vente pÄ menukort - "jeg havde ikke set jer" var forklaring fra personalet.
Maden var dÄrlig forberedt og kÞdet var af tvivlsom kvalitet.
Herefter mÄtte vi selv hente menukort for at vÊlge dessert og kaffe.
Jeg fravalgte dessert men bestilte en kop filterkaffe - som vi viste sig at vÊre sÄ tynd at det nÊsten ikke smagte af kaffe.
Som afslutning skal blot nÊvnes at vi mÄtte spÞrge personalet om at fjerne tallerkener mm da der ellers ikke var plads til kaffen pÄ det lille bord.
Kan absolut ikke anbefales

24 januari 2024
Omdöme utan inbjudan
Logotyp för Zoku

Svar frÄn Zoku

Thank you for taking the time to share your feedback.

We’re sorry to hear that your visit to our Living Kitchen restaurant did not meet expectations at the time. This is not the experience we aim to offer, and we take comments like yours seriously.

Although this review was written some time ago, it has helped us reflect and make improvements to both our service approach and food quality. Guest feedback plays an important role in how we continue to evolve.

Thank you again for your honesty. We would truly appreciate the opportunity to welcome you back and let you experience how things are today.

Warm regards,
The Zokus

Betygsatt 5 av 5 stjÀrnor

Oplevelse i top

Virkelig imĂždekommende personale der yder service i top. Rigtig hyggeligt vĂŠrelse hvor man fĂžler sig rigtig meget velkommen. Jeg glĂŠder mig til at komme tilbage en anden gang.

19 januari 2024
Omdöme utan inbjudan
Logotyp för Zoku

Svar frÄn Zoku

Thank you so much for your lovely review!

We’re delighted to hear that you felt so well taken care of by the team and that you enjoyed the cozy, welcoming atmosphere of the room. It means a lot to us that you felt at home during your stay.

We truly appreciate you sharing your experience and look forward to welcoming you back again soon.

Cheers,
The Zokus

Betygsatt 5 av 5 stjÀrnor

SpĂŠndende hotel

SpĂŠndende og anderledes hotel. VĂŠrelserne er ikke kĂŠmpe store, men der er alt det man skal bruge og sjove detaljer der giver en hjemlig fĂžlelse. Virkelig fantastisk morgenmad og det sĂždeste personale

3 mars 2023
Omdöme utan inbjudan
Logotyp för Zoku

Svar frÄn Zoku

Thank you for this positive feedback!

We’re delighted to hear that you enjoyed Zoku’s unique and slightly different concept, as well as the thoughtful details that create a home-like feeling in the room. While the rooms are compact by design, it’s great to know you found everything you needed.

We’re also very happy to hear that breakfast stood out and that our team made you feel welcome, that means a lot to us.

Thanks again for your kind words, and we hope to welcome you back again soon.

Cheers,
The Zokus

Betygsatt 5 av 5 stjÀrnor

Fantastisk oplevelse og nytĂŠnkende koncept!

Virkelig lĂŠkkert hotel, god service og mad i hĂžj kvalitet.

22 februari 2022
Omdöme utan inbjudan
Logotyp för Zoku

Svar frÄn Zoku

Thank you for sharing your experience!

We’re happy to hear that you enjoyed the concept, the service, and the quality of the food. It’s great to know that the overall experience stood out for you.

Thanks again for your kind words, and we hope to welcome you back again soon.

Cheers,
The Zokus

Betygsatt 2 av 5 stjÀrnor

interesting !

...the idea deserves a medal, although reality has some way to go ...loft apartments, fully equipped with kitchen etc etc, all very well thought out, to the smallest detail. Top of the building houses social space, roof top gardens, kitchen for breakfast dinner, lunch, wifi area ...in some ways ZOKU tries to create a family/community experience. Bit Ikea-ish in style and furniture. The staff are friendly, although guests may feel inhibited due to the constant need to ask (many novel ideas, so it is easy to feel you are "behind") it you want to fit in: breakfast must be ordered on an ipad (don't ever ask "I just want some bread and cheese), THAT area is for relaxation only, THAT area is for eating, THAT area is for meetings...the idea gets tired rather quickly and well, it ain't cheap - but no accommodation in Amsterdam ever is.

18 december 2017
Omdöme utan inbjudan
Logotyp för Zoku

Svar frÄn Zoku

Thank you for taking the time to share such a detailed and thoughtful review.

We appreciate your reflections on the Zoku concept and the intention behind creating a place that blends living, working, and social spaces. Your feedback highlights exactly what we aim to do, and also reminds us how important it is that the experience feels intuitive and welcoming, rather than overwhelming.

As this review was written quite some time ago, we’ve since evolved both our spaces and the way we guide guests through them, with a stronger focus on clarity, flexibility, and ease. Guest feedback like yours has played an important role in shaping that journey.

Thank you again for sharing your perspective. Should you ever find yourself back in Amsterdam, we’d love to welcome you again and let you experience how Zoku has grown since then.

Warm regards,
The Zokus

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