LawnStarter Omdömen 

I am a lawn specialist and Botany Consultant. I signed up for lawn starter today. Thinking I can use the stack method to get my business going.( I signed up for lawnlove as a provider. I never actually used the app, but just signed up.) My account was approved with lawn starter, but when I went to access the app to explore and see how it works. I was sent an error message. I reached out to customer service only to found out that both LAWN LOVE & LAWN STARTER are the same company. Speaking with the lawn love rep, she informed me of the reason as to why this error was happening and it was because my lawn love account was paused. She then had me confirm a few things and the account was "unpaused" cool, right? No! I went back on the app after the account was unpaused to re-enter my banking information and that's when the problem comes. The system flagged both accounts (Lawn starter) and (lawnlove)completely shutting them down citing duplicate info.

When I reached back out to customer service I was giving a bunch of this and that that made no sense at all. I was told that both accounts can not be opened nor can I ever sign up as a provider in the future. I am writing the review for the purpose of informing everyone that BOTH "LAWN START" & "LAWNLOVE" are the same company and if you sign up as a provider on both apps, you will be barred from using the platform.

After three years as a loyal customer, I expected reliability and meaningful recognition of that commitment from LawnStarter—a privately held company owned collectively by its co-founders Steve Corcoran, Ryan Farley, and Jonas Weigert, along with various venture capital firms. What I received instead was a pattern of operational failures followed by a token response that felt dismissive.

I have experienced eight consecutive reschedulings of my lawn service. The result is a yard that has gone weeks without proper maintenance: tall, overgrown grass and weeds crowding the mailbox, spilling into flower beds, creeping along the driveway edges, surrounding trash cans, and pressing against fences. The visual impact is clear from multiple angles—close-up views of uncut blades and neglected borders that no homeowner should have to tolerate after paying for scheduled service.

Customer service representative John (Customer Service / Supervisor, Case Number 15011606) was polite and helpful in handling my complaint. I appreciate his professionalism. However, the decision to credit my account only $15 after three years of loyalty leaves me unsatisfied and disappointed. That amount does not reflect the inconvenience, the repeated failures to deliver on the scheduled service, or the value of long-term patronage.

LawnStarter markets convenience and quality. In this instance, neither was delivered consistently. A privately held company backed by founders and investors should treat loyal customers with more than a nominal credit when service repeatedly breaks down. I remain hopeful the company will improve its scheduling reliability and its approach to customer retention, but based on this experience I cannot recommend it without strong reservations.

Prospective customers should weigh the risk of multiple reschedulings and limited remediation against the convenience the platform promises. Long-term loyalty should be valued more highly than a $15 credit.

good customer service. after set up lawnstarter had a good lawn service provider who kept me informed and did a good job keeping lawn looking good

Love the work will keep using

A bunch of rookies and are not background check, doesn’t do anything good makes a mess out of your property

Excellent customer service and great job performance

Went through 3 pros over 2 weeks only to have 2 of them straight up no-show and reschedule at the end of the day because they take on more work than they can actually handle. Customer service is garbage and not helpful at all. LawnStarter keeps retaining "Pros" that are unreliable and just take jobs that they otherwise cannot accomplish when they schedule it.

Very good job with attention to the small details. I'm very satisfied with LawnStarter's service.

This makes using a reputable company easy. I get pictures after my service so I can see the work done. Being that I live a distance from the house, I appreciate the pictures and ease of contact with my yard pro. Very good service.

Great company that always does fantastic work. Yard looks great!

I'm very happy with the service I get from lawn starter and the hard work that their crew provides. I message my lawn pro Andrew and I know that the job will be done right. Thank you for your professional service!

Our vacation home in florida needs mowing regularly and we appreciate the bi-weekly cut to keep our yard looking good.
Michael & Pamella

Always delivers quality service

Honestly, I don't know what I would do without this app. I'm super happy with the service and the consistency of getting the grass cut on time. Thank you so much

When my husband and I bought our new home in Marysville, OH and moved in early July, we had a lot of stuff going on and knew we would be too busy to work on mowing our lawn. When I found LawnStarter, I was excited that this service was available. We were fortunate to have people from The Grass Gurus and Haywood's Lawn Care mow our lawn 3 times between June 30 and July 27 and they did a great job! I highly recommend anyone who needs help with their lawn to try LawnStarter...you won't be disappointed! While my husband and I are ready to start taking care of our own lawn, we will definitely plan to use LawnStarter again as needed.

While the service did get delayed due to natural causes, when it was completed it was done properly. The grass was perfectly cut, edged, and trimmed where it needed to be. Overall, it was a great experience as usual!

DARK UX site. They hide cancelation and rescheduling options purposefully. Tack on extra services without telling you and make it impossible to delete your account without downloading their app. Intentional choices made to trap users and to strip more money off them. I would have kept the app and used it if not for this.

Services were just fine.

This is a pretty awful platform. I didn't have too much experience outsourcing yard care. I've always done it myself. This company came up in searches so I figured, why not? The price is cheap and what could go wrong?

The first service was great! The pros came and did an excellent job. The next one was a no show. The reschedule was a no show. And finally the next one was a no show. At this point it's a week overdue.

I decided to cancel and of course there's no obvious customer service number. I had to go through this horrid AI chat tree, wait for a real person to chat with, be jerked around multiple times, and then finally after 30 minutes of sitting on a chat got my service cancelled. Not cool.

Look, you get what you pay for. If you're looking for consistency in terms of scheduling and quality, look elsewhere my friends.