Our Sportage went into limp mode the day before we were due to drive home from our holiday in Herefordshire. We limped into this dealership/garage at 3pm, our 2 dogs in tow, and very worried. They... Se mer
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För att skydda plattformens integritet granskas bÄde verifierade och overifierade omdömen av vÄr automatiserade programvara som Àr tillgÀnglig dygnet runt. Tekniken Àr utformad för att identifiera och ta bort innehÄll som bryter mot vÄra riktlinjer, inklusive omdömen som inte Àr baserade pÄ en Àkta upplevelse. Vi Àr medvetna om att vi inte kan lÀgga mÀrke till allt. Det gÄr att flagga sÄdant som du tror att vi kan ha missat. LÀs mer
Det hÀr tycker kunderna
Purchased my Dacia Duster from Gravells this weekend, highly recommend purchasing from them and would look to buy from them again in the future. Jake was a pleasure to deal with and was very helpful f... Se mer
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We recently purchased a vehicle from Kidwelly branch of Gravells. I just wanted to say we received top quality service. Oliver the sales man was second to none, if all salespeople were like him you sh... Se mer
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Excellent experience with Gravells Kia Kidwelly. I initially went in looking for a used car around 2 years old and came away with brand new Sportage on a great deal. Richard was brilliant friendly and... Se mer
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Företagsinformation
- Bilhandlare
- Karosseriverkstad
- Biltillbehör
- Bilservice
- Kia-ÄterförsÀljare
- à terförsÀljare av begagnade bilar
Skrivet av företaget
NEW AND USED CARS FOR SALE IN SOUTH WALES AND HEREFORD QUALITY AT GREAT PRICES At Gravells, we've been providing excellent service since 1932 and have the full range of new Kia, Renault and Dacia cars and vans. We also stock more than 600 quality used cars and vans across the group with prices regularly checked to ensure you're getting excellent value for money. We have locations across South Wales in Kidwelly, Narberth, Swansea (Llansamlet), Bridgend, Abergavenny and Hereford which sell new and second hand cars as well as performing MOTs, servicing and repairs on all makes and models. We also have our own insurance approved, accident repair centre in Kidwelly which carries out body repairs, smart paintwork repairs, resprays, alloy wheel refurbishments and fits a range of vehicle accessories such as tow bars, sensors, dash cams and reversing cameras. Our top-class customer service and after-sales service has seen us build excellent relationships with our customers time and time again. People come from far and wide to get great deals on new and used cars that meet and exceed their expectations â our customer reviews speak for themselves!
Kontaktuppgifter
Gravells service Centre, Pembrey Road, SA17 4TF, Kidwelly, Storbritannien
- 07776162867
- gravells.com
4,6
UtmÀrkt
167 omdömen
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Har besvarat 85 % av sina negativa omdömen
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Our Sportage went into limp mode
Our Sportage went into limp mode the day before we were due to drive home from our holiday in Herefordshire. We limped into this dealership/garage at 3pm, our 2 dogs in tow, and very worried. They took us into the showroom, gave us coffees and water for the dogs while their mechanics looked at the car. They gave us a copy of the diagnostic to show our own Kia garage, and managed a temporary fix. Their kindness and efficiency was exemplary. We were able to enjoy our last day and drive home safely the next day without worrying. Super!!
23 juli 2026
Omdöme utan inbjudan
Svar frÄn Gravells
Hi Deb Smith! Thank you for this kind feedback about your visit with us - we're so glad you felt well looked after in a bind. Things do go wrong with cars of course, but as a proud Kia dealer we're so pleased we were able to put your worries at ease, make you and your furry friends feel comfortable and most importantly, get you back on the road safely. Wishing you the best with your Sportage and should you need any further assistance we are only on the other end of the phone. Thank you for visiting Gravells Kia.
Best Wishes,
The Gravells Kia Team
Probably the best customer service IâŠ
Probably the best customer service I have received from a car dealership.
Special mention to Will in the service department at Gravells Renault in Hereford.
Highly recommend.
28 juli 2026
Omdöme utan inbjudan
Svar frÄn Gravells
Hi TS! Thank you very much for the 5 stars - it is excellent to hear you felt you had the best possible customer service with us at Gravells Renault Hereford! We will ensure Will receives the credit he deserves. Thank you for your recommendation and for choosing us at Gravells, we hope to see you again soon!
Best Wishes,
Stephan Fourie
General Manager, Gravells Hereford
Purchased my Dacia Duster from GravellsâŠ
Purchased my Dacia Duster from Gravells this weekend, highly recommend purchasing from them and would look to buy from them again in the future. Jake was a pleasure to deal with and was very helpful from start to finish - superb service. I initially only planned on a test drive and ended up sealing the deal on the day thanks to Jake and all his help.
4 juli 2026
Omdöme utan inbjudan
Svar frÄn Gravells
Hello Consumer, hank you so much for your fantastic review and for choosing Gravells Hereford for your new Dacia Duster! We're delighted to hear that Jake made your experience so enjoyable and provided such great support from start to finish.
It's wonderful to know that what began as a test drive turned into you driving away in your new Duster! We'll be sure to pass your kind words on to Jake â he'll really appreciate them.
We wish you many happy miles in your new Dacia, and we look forward to welcoming you back in the future.
Best Wishes,
The Gravells Hereford Dacia Team
Very good service from Sales personâŠ
Very good service from Sales person Cassie. Helpful and answered all our questions, or found someone who could if she couldn't. Made the sales/part exchange experience smooth, efficiently dealing with documents/registration transfers etc.
5 juni 2026
Omdöme utan inbjudan
Svar frÄn Gravells
Hi Malcom, thank you for taking the time to leave us such a wonderful review!
We're delighted to hear that Cassie provided you with excellent service and helped make your sales and part-exchange experience smooth and straightforward. It's great to know that all your questions were answered and that the paperwork and registration transfers were handled efficiently - this is all we aim to provide for our customers.
We'll be sure to pass your kind comments on to Cassie and the team. We hope you're enjoying your new Kia and look forward to welcoming you back to Gravells Kia Swansea in the future!
Best Wishes,
The Gravells Kia Swansea Team
Excellent experience with Gravells KiaâŠ
Excellent experience with Gravells Kia Kidwelly. I initially went in looking for a used car around 2 years old and came away with brand new Sportage on a great deal. Richard was brilliant friendly and very patient of my specific requirements for the car. I can not recommend this dealer enough. 5 star.
15 juni 2026
Omdöme utan inbjudan
Svar frÄn Gravells
Hi Lisa! Thank you for your fantastic five-star review and for choosing Gravells Kia Kidwelly for your new Sportage! đ
We're thrilled to hear that Richard was able to help you find the perfect vehicle and that you drove away in a brand-new Sportage on a great deal. Providing friendly, patient and personalised service is something we pride ourselves on, so it's wonderful to know that Richard took the time to understand your specific requirements and make the experience such a positive one!
Your recommendation means a lot to us, and we'll be sure to share your kind feedback with Richard and the Kia team. We wish you many happy miles in your new Sportage and look forward to seeing you again in the future!
Best Wishes,
The Gravells Kia Kidwelly Team
Friendly and helpful staff.
Friendly and helpful staff and particular thanks to Wil in reception.
Prompt and excellent resolution of problem with car.
Tea, coffee and comfort in waiting area.
8 juni 2026
Omdöme utan inbjudan
Svar frÄn Gravells
Hello Malcom Llywelyn, thank you very much for taking the time to leave a 5 star review of your experience with us at Gravells Renault Hereford! We're so pleased you has a stress free and helpful visit and your car was quickly sorted for you to get back on the road. We appreciate your visit and hope to see you again soon!
Best Wishes,
The Gravells Renault Hereford Team
Third Kia Purchased â Excellent Service again.
Weâve just purchased our third Kia from Gravells Kidwelly Kia and once again had a great experience. The main reason we keep coming back to Kia is the reliability of the vehicles â theyâve always been dependable, comfortable, and great value for money.
A special thank you to Ollie for arranging everything, answering my many questions, and making the whole process seem smooth and stress-free from start to finish. The team were friendly, professional, and very helpful throughout.
Very happy with our new car and would happily recommend both Kia and Gravells to others.
15 maj 2026
Omdöme utan inbjudan
Svar frÄn Gravells
Hello Graham Lloyd, thank you very much for your excellent 5 star review! We are really grateful for your continued loyalty to Gravells Kia Kidwelly - it was a pleasure to have welcomed you back again and helped you find your new car! Ollie will be really pleased with your kind words so thank you for taking the time to leave your feedback. Wishing you many happy miles ahead on the road - we look forward to seeing you again with us at Gravells Kidwelly.
Best Wishes,
The Gravells Kidwelly Team
Oliver at Kidwelly Gravells buy from him with confidence.
We recently purchased a vehicle from Kidwelly branch of Gravells. I just wanted to say we received top quality service. Oliver the sales man was second to none, if all salespeople were like him you should have no worries about selling cars. He was knowledgeable, professional, courteous and kind. He gave helpful information about transitioning from a petrol to an electric vehicle. We were able to get things prepared in advance due to this information. Da Iawn!!! Well done !!!
19 maj 2026
Omdöme utan inbjudan
Svar frÄn Gravells
Hello Bex, thank you for this kind 5 star review of your experience with Oliver at our Gravells Renault Kidwelly dealership! The transition from petrol to electric can be quite daunting so we are really pleased to hear Ollie was able to help you feel well prepped and confident in your new car choice, which we know you will love! Thank you very much for your kind feedback once again and for choosing Gravells Renault Kidwelly for your first EV. Wishing you many happy journeys ahead.
Best Wishes,
The Gravells Renault Kidwelly Team
This is the 4th car I have brought fromâŠ
This is the 4th car I have brought from this dealership the experience gets better and better everytime the salesman I deal with Nick Shepherd is very knowledgeable with the vehicles very pleasant and friendly would highly recommend thank you very much 5 stars
16 maj 2026
Omdöme utan inbjudan
Svar frÄn Gravells
Hello Mr Michael Griffiths, thank you very much for not only returning to Nick for your fourth car and on top of that taking the time to leave a 5 star review - your kind words, recommendation and customer loyalty mean so much to us. Nick will be most pleased to read your comments and we hope you have another excellent experience with your new car. Thank you once again for choosing Gravells Dacia Hereford - we look forward to serving you for years to come!
Best Wishes,
Gravells Dacia Hereford
Rude and arrogant Sales Manager
Rude and arrogant Sales Manager , Callum, Leanne from service thought she could be rude to my husband as well. Very unprofessional branch. Had my new EV4 for 3 days and it had problems starting , over first 2 weeks would not start 11 times . RAC struggled as well, called out twice , my husband and daughter could not start it either . But the attitude was my fault , made me start car in front of them ! I have driven electric cars for 2 years . RAC say it an intermittent fault with computer system , but Kia seem to think it my fault ! Would never recommend them them unless you want to be talked down to as you are a woman. Ongoing problem. Eventually a helpful service manager agreed to have the car in to look at , fingers crossed they fix it . Or I will reject the vehicle as never felt so on edge in a new vehicle to when it will not start
30 april 2026
Omdöme utan inbjudan
5* Sportage Sales
This is the 3rd car we have had from Gravells dealership in Narberth. Jason Boucher has sold us all 3 cars and he always makes us feel valued. We recently took 3 different cars for a test run because we couldnât decide, I donât think Jason would have minded if weâd taken every model for a test run just so that we could decide! Eventually decided on a hybrid automatic Sportage ( never had automatic or hybrid before) but we are very pleased indeed with it and if there is anything Iâm concerned with or need to know - I know Jason is on the other end of the phone and can give me an answer - he never fails, he knows everything about everything! Would definitely recommend Gravells Narberth 5* from us!
11 mars 2026
Omdöme utan inbjudan
Svar frÄn Gravells
Hello Mrs Mary Francis! Thank you for writing this lovely 5 star review for Jason and our team at Gravells Kia Narberth. Your kind words regarding Jason and your recommendation mean a lot to us! We hope you enjoy the smooth drive of your new Hybrid Auto Sportage - an excellent model we know you will love. Thank you once again for choosing Gravells Narberth, wishing you many happy miles ahead!
Best Wishes,
Gravells Kia Narberth Team
I had been looking at getting a DaciaâŠ
Ian H.
I had been looking at getting a Dacia Duster for a short while.
So l went to Dacia Hereford. I was welcomed by Nick. I told him my requirements & found me a car that fitted what l had asked for perfectly.
Nothing was too much trouble. He made the whole process easy & answered any questions l was unsure of. I had some trouble with some of the paperwork & had to go to Dacia Hereford for some assistance. Isaac & two other colleagues assisted in helping me complete the required sections. Thank you to them also. The car is everything l wanted. I will be going to Dacia Hereford for any future purchases. I would recommend Nick & the Dacia Hereford team.
18 april 2026
Omdöme utan inbjudan
Svar frÄn Gravells
Hello Ian H, thank you for taking the time to write such a kind and honest review of your entire experience with us at Gravells Dacia Hereford. It is so nice to hear you will be returning to us in future and would recommend our team, that is all we can ask for when providing our customer service! Wishing you many happy miles ahead in your new Dacia - and we are on the other end of the phone if you need anything.
Best Wishes,
The Gravells Dacia Hereford Team
Be cautious if buying a new car!
We ordered a brand new Renault Clio for March delivery on the new number plate.
When we came to collect our new car, at the time and date previously agreed, the car wasnât in a hand over bay or out the front of the dealership it was around the side of the dealership in a car park amongst a row of other cars. Not other new cars, these were presumably other customers cars in for repair or service.
When we looked over our new car before driving off we saw it was damaged to the front near side wing. Weâve got no idea how or when the damage occurred, but we were lucky to spot this as it was raining quite heavily at the time.
Furthermore, weâre not sure whether this dealer regularly does new car hand overs in a car park, but I do hope they didnât do the handover in this way to mask the damage which they didnât want us to see - I guess weâll never know.
Anyway, we rejected the car and insisted on a refund.
25 mars 2026
Omdöme utan inbjudan
Svar frÄn Gravells
Hello,
Thank you for taking the time to leave your feedback, and please accept our apologies for your experience with us.
Weâre sorry to read that you were unhappy with your experience at the time. Providing a high standard of customer care is extremely important to us, so it is disappointing to hear that we did not meet expectations on this occasion.
We appreciate you bringing your concerns to our attention and wish you all the best moving forward. If there is anything we can do further, we'd always appreciate you getting in touch with us directly.
Best Wishes,
The Gravells Renault Hereford Team
Gravells of Bridgend I have recently purchased a car fromâŠ
I have recently purchased a car from Kia Bridgend, called in this morning to enquire when I will be able to collect the car.
I spoke to Shona at the reception area , I must say Shona went out of her way to ensure everything was set up ready for my collection.
It is very reassuring when purchasing a car that Gravells of Bridgend, from the Manager to the Sales Team Dan, to Shona at Service department all pull together. Would you please pass on my personal thanks to Shona and the team at Bridgend.
Yours faithfully,
Ron Price
10 april 2026
Omdöme utan inbjudan
Svar frÄn Gravells
Hi Ron, thank you for this excellent 5 star review of your experience with our whole team at Gravells Kia Bridgend. It is great that you got to experience and appreciate the teamwork of our service and sales teams and were delivered excellent service across them both, we will certainly pass on your kind comments to the team! We hope you enjoy your new Kia and we thank you very much for choosing us at Gravells Bridgend.
Best Wishes,
Carwyn Evans, General Manager & the rest of the team at Gravells Kia Bridgend
Another great experience at GravellsâŠ
Another great experience at Gravells Hereford. I purchased my sparkling new Clio yesterday, and Nick Shepherd patiently talked me through all the features and made sure I was confident before I drove home. This was our 2nd purchase from Nick in the last 12 months, and we cannot fault the professionalism and customer service from Nick and the team at Gravells.
30 mars 2026
Omdöme utan inbjudan
Svar frÄn Gravells
Hi Val, thank you for this excellent 5 star review of your experience with us at Gravells Renault Hereford! We are so pleased you returned to us and Nick for your new car, it was a pleasure to have served you again in finding a new set of wheels you feel confident in. Wishing you all the best in your new car, thank you for choosing Gravells!
Kind Regards,
The Gravells Renault Hereford Team
Having purchased my Dacia SanderoâŠ
Having purchased my Dacia Sandero Stepway, from the Hereford branch, I wish to say a big, big thank you to Nick Shepherd. From the start to finally driving her home, he was amazing. If I ever decide to buy another car, I will most definitely go and see Nick.
20 februari 2026
Omdöme utan inbjudan
Svar frÄn Gravells
Hi Sharon, thank you for this lovely review of Nick in our Gravells Dacia Hereford dealership. We're so pleased to hear you had an excellent experience purchasing your new Sandero - Nick will be really pleased to read your kind words! Thank you for choosing Gravells for your new Dacia, wishing you many happy miles on the road ahead.
Best Wishes,
The Gravells Dacia Hereford Team
Fab service.
Many thanks to Nick and Isaac at Gravells, Hereford for all their assistance in the purchase of our Dacia Bigster. We previously had a Duster but needed more space to accommodate a wheelchair. Nick and Isaac handled all the DVLA paperwork for us meaning there was a smooth transition from Duster to Bigster. Fab customer service, all round.
20 mars 2026
Omdöme utan inbjudan
Svar frÄn Gravells
Hi Julie, thank you for taking the time to leave a lovely 5 star review of your experience with us at Gravells Dacia Hereford. We're so glad to see you found a suitable new Dacia in the Bigster - it's an incredible vehicle with the space you need, we know you will love it. It was a pleasure to have served you and we look forward to welcoming you back in future!
Best Wishes,
The Gravells Dacia Hereford Team
I cannot praise Gravells KIA inâŠ
I cannot praise Gravells KIA in Bridgend enough, and Iâm so grateful for the outstanding care I received from Shauna and her team, She went above and beyond every time I brought my car inâher honesty and knowledge saved me hugely.
Even though I no longer have my Kia, I still trust KIA Bridgend completelyâand I know I can always count on Shauhna and her team there, If youâre looking for a garage that truly cares, goes above and beyond normal job roles with dedication then this is the place, nothing is too much trouble fir themâŠ.. the hot chocolate is good too đ
Thank you, Shauhna for everythingâyouâre amazing!
See you soon x
18 mars 2026
Omdöme utan inbjudan
Svar frÄn Gravells
Hi Anne-Marie, thank you for this kind and thoughtful review of our Gravells Kia Bridgend dealership! We are so pleased you had such great experience with Shaunah, your kind comments will mean a lot to her and the rest of the service team. It is always our priority to ensure all our customers are well looked after and to deliver honest good service, and we are glad to hear you felt you received this. We would have to agree that the hot chocolate is the real winner though!đđ
Thank you once again for visiting Gravells Kia Bridgend, we look forward to welcoming you back again in future.
Best Wishes,
The Gravells Kia Bridgend Team
Just wanted to say a massive thank youâŠ
Just wanted to say a massive thank you to Cassy for looking after my parents. She took the time to answer all their questions without making them feel pressured into making a decision. As they have never had an automatic she explained all the features clearly. She was friendly and efficient which made the process much easier for my parents. Think she is an asset to this dealership.
13 mars 2026
Omdöme utan inbjudan
Svar frÄn Gravells
Thank you so much Lisa for your kind words about Cassie. She is excellent at looking after her customers and an important part of our team. We are delighted that your parents had a good experience at Gravells Kia Swansea and we wish them years of happy motoring!
Had a great experience buying my newâŠ
Had a great experience buying my new car from Gravells Kidwelly. I was picked up from railway station and offered lift back after my test drive. Car was delivered very quickly with accessories fitted as requested.
A big shout out to Karl for sorting everything out for me .
13 mars 2026
Omdöme utan inbjudan
Svar frÄn Gravells
Hi Wayne, thank you for this great 5 star review! We're really glad to hear you had such a great experience purchasing your new car from us, and you felt that it was worth your excellent feedback. Karl will be pleased to read your kind words. It was a pleasure to have served you and we appreciate you choosing Gravells Dacia Kidwelly for your new car!
Best wishes and happy driving,
The Gravells Dacia Kidwelly Team
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