Easy Bathrooms Omdömen 

The time and trouble your technical team took to find the correct part for my shower was excellent.
Thank you

Avoid like the plague if you value customer service or if want tiles that faulty! And zero accountability then these are your guys! DISGUSTING PEOPLE DISGUSTING COMPANY

My experience with Easy Bathrooms has been incredibly disappointing from start to finish.

The tiles supplied contained a manufacturing defect. A qualified bathroom fitter identified that the decorative grout lines on multiple tiles from the same batch were not aligned correctly, making installation extremely difficult. The issue was reported immediately, with photographs and supporting evidence provided.

Instead of resolving the problem promptly, I waited over a week for a response and had to chase Customer Services myself. During this time my bathroom installation was delayed and my fitter lost valuable time working around the defective tiles because no timely resolution was provided.

When I requested a goodwill gesture to reflect the inconvenience and additional labour, Easy Bathrooms refused, stating that because the installation had been completed while they were still investigating, they would not offer any reimbursement or compensation.

To make matters worse, when I escalated my complaint, I was simply told they would not discuss the matter because the order had been placed through the account holder, despite the fact I paid for the goods via the payment link they provided.

My issue is not just with the faulty tiles, but with the way the complaint was handled. The lack of communication, delays and refusal to take responsibility have left me extremely disappointed. Based on my experience, I would not recommend Easy Bathrooms. AVOID AVOID AVOID

Alan in Stourbridge showroom was extremely helpful and knowledgeable about the items we decided on.
He also recommended the bathroom fitter and we could not have been happier

I would like to compliment the staff at Basingstoke easy bathrooms, they have been so patient and kind as I have changed my mind so many times, I feel like we have become friends over the year, as it has taken us that long to do our room! I can't thank them enough, Tammy, Dan are brilliant! And my room is stunning everyone loves the tiles.

Team Valley staff at Easy Bathrooms could not have been more lovely and helpful each time I visited. Thank you!

Quality is the best

⭐️ (1 Star) A Complete Nightmare & Severe Property Damage - AVOID!

I paid Easy Bathrooms a total of £5,381.00 for a full bathroom design and installation service, trusting them to deliver professional work. The installation was formally signed off as "completed" on 24 June 2026.

Exactly 30 days later, a massive and rapidly spreading water leak appeared on the ceiling directly below the new bathroom—right above my gas and electrical boiler! This is a terrifying health and safety hazard for my family.

This catastrophic leak comes after a string of unbelievable errors by their fitter, including a severe electrical fault that completely disabled my heating system, botched radiator pipework with huge exposed holes in the wall, and a defective mirror cabinet.

I sent multiple urgent emails to their Live Install team, Customer Service, Sales, and Senior Management yesterday pleading for emergency help to stop the leak. Not a single person has contacted me today to offer support or an emergency plumber.

I am absolutely heartbroken, stressed, and deeply disappointed. I paid over £5,000 in good faith, and my home is now being destroyed by their horrendous workmanship, with zero aftercare when an emergency strikes.

Please think twice and be extremely careful before trusting Easy Bathrooms with your home. The photos attached show my perfectly clean ceiling before they started, and the shocking water damage they have caused just one month later.

Excellent choice and extremely helpful staff. Great quality and easy ordering ready to collect the next day.
Would definitely recommend.

I have been waiting for 11 days for a full refund so not impressed.
Initial service was very good though.

Very helpful and knowledgeable staff and quick delivery!

helpful with designs and great after sales

Danni was very helpful and patient and the lady from Southampton branch who stood in for her was good too

We have found the design and sales team at the Hemel Hempstead store knowledgeable and patient throughout. In addition, the installation team took all precautions to protect our carpets and home prior to a professional installation, discussing the final finish throughout.
The only area we feel they could look to improve on is the continuity of the involvement of the store where we placed the order. They were no longer involved once the installation was commenced, which we felt uncomfortable with. This does not distract from how pleased we are with the final job and would recommend them and would readily use them again.

Simple to look at what you need and easy to order and good fast delivery.

Every thing delivered on time, one wall panel damaged but we worked round it bye putting mirror over the damaged panel, very helpful staff, would recommend.

Great staff

Great service, staff very friendly and helpful

I use easy bathrooms york for the vast majority of my supply and install bathroom jobs as a trade installer.

All the staff at York branch and products if they could be rated individually would be 5 star but the minute it leaves their hands for some strange reason it's becoming more and more difficult to rely on delivery's and within a community of trade bathroom fitters the feeling is mutual amongst us, both of my recent job deliveries wise have cost me either financially or credibility with customers

Present job, a large project borderline full house renovation, whole kitchen renovation, new kitchen tiles and a complete bathroom so the customer had spent a lot of money on my performance and materials. due Wednesday 22nd of July, house is completely empty, order due at 18:13 of course it's going to be me having to wait there, I wasted 2 hours waiting for the delivery to get a message saying failed delivery and on further investigation it's due to the driver not having enough driving hours which route planning or extra drivers could have easily avoided this but to save costs it's been congested onto someone who doesn't have the time or capacity to do so. Brokendown in a nutshell on my side, 2 hours of my time at 50+VAT and a labourer half a day, plus fuel the next day to drive and collect tiles or else I have no work for 2 days and it holds the kitchen fitting up monday. £250+ as a loss, close to a day of the week I'm working for free and credibility to produce on my side, dropped.

Previous job to that, complete bathroom renovation, tiles the suite the lot, england playing in the world cup and the customer waits in all day to receive the order and it turns up at 19:20 so you can imagine the flack I received on that one.

Previous to these jobs it has been various reasons like "it's been missed off the delivery so will be another 2 days" , which I don't think is acceptable from a nationwide reputable bathroom company who are trying to deliver (not including the ones us trades refuse to use!). I've left 1 star because good products and good sales staff doesn't equal a good job if it's not reliably delivered. Apologies to the staff at York branch or any of the regulars I deal with a consistent basis who move mountains to get me what I need, I submit this review in the hope that the delivery chain is fixed so I can leave this as a 5 star review and continue using them

Best in Glasgow