Digital Federal Credit Union Omdömen 

Navin is the man. Very helpful in my withdrawal and dispute

All morning into the afternoon I was trying to activate my new debit card. Prior to calling I went ahead and updated my phone number that changed within the last 6 months in the DCU app. I went through the verification process to successfully update my number, and had no issues I passed the verification process and my number was updated. I called the phone activation number on the card I was activating and first call said my number was the issue as to why I couldn’t activate it I told them I already updated my number in the app. I called again after checking my account and everything still couldn’t activate the card and I was sent to customer service. Called customer service told them my story they apologized and updated my number on their end and told me to call the card activation number again I should be all set. I called the card activation number and still they couldn’t activate my card cause my number I told them how I just spoke with someone who just updated my number then they told me to wait a few minutes I hung up. I ended up waiting an hour and a half before calling the card activation number. When I called they said they couldn’t activate my card cause they didn’t have enough information to verify me. I got extremely frustrated and told them my story and they said call the customer service again there’s nothing they could do. I called customer service again and told them my entire story again and I wanted to end my membership however the person I was speaking to Laura saved me from ending my membership and she activated my card. The card activation department was aggressive and uncooperative and abusive after I followed all of the instructions they asked of me. I have been a member since 2017 and my only concern is when we can’t handle simple tasks

Karla was very helpful and respectful. She explained everything thoroughly, and was very polite.

Sandy made it super easy and pain free to get my replacement care without having to go through an impersonal portal. She was professional but very kind and was very quick to help me through the process. She was a great communicator and made the whole experience painless and easy, especially for someone that finds phone calls difficult!

Muy buen servicio
La chica llamada karla muy buen servicio y amables exelente 10/10

I am pretty sure I spoke with Maddie on 08/18. She was easily the best customer service I have ever received. I had a problem and was sure what steps to take. Not only did she help me resolve my problem, she also went above and beyond by helping me with a situation I didn’t even know I was in!! 10/10 experience!

Although I do not remember the name of the second representative I spoke to, she was amazing! Extremely professional, patient , knowledgeable, and friendly. She helped me finalize my loan , answered any questions I had with ease , and made the process so much more enjoyable and less-stressful.

My husband and I contacted Customer Service as we had several items to handle. First, we wanted to pay off our mortgage. Then, we wanted to close my husband's account, transfer his funds to my account and have everything become a joint account. Joe M. was the representative who answered our call. He had no idea what all we were requesting. I gave him a quick overview then we delved into the details needed to make everything happen. First, the mortgage was quickly processed. Along the way, we would ask Joe questions and he was able to address all of them very thoroughly. As we went though each item on the list, Joe would ask us questions to make sure he would accurately do what we asked. As the phone time continued, Joe just kept working on the items. He would ask questions or explain questions we had. When we thought we were done, he would always ask if there was something else. It lead to our questions, which again, he so diligently answered. We were on the phone for close to 1.5 hrs. Never once did Joe sound like he wanted to end the call or try to move us along quickly. Again, along the way, he kept asking if there was anything else that needed to be done. Joe was incredibly professional, a great listener to our questions, and a very knowledgeable employee answering question after question. In this age of struggling to speak to a live representative, we were so thankful that Joe was so patient and professional, never once making us feel it was time to end the call. We are very delighted to give a wonderful review of Joe, as he truly exemplifies a professional and well-trained employee who takes the time to handle one customer at a time until the customer is ready to end the call. Joe, it was a pleasure speaking with you, and thanks again for ALL you assistance yesterday. I hope when we call in the future, you will be the representative who answers the call!!

The representative I spoke with was great. Very helpful, knowledgeable, and made the experience quick and easy.

Customer service rep was very knowledgable,handled my concern and helped me create a new advantage service account on phone.

Amy was thorough and determined to solve my issues and she did. She gave me more information than I knew I needed.

stephanie j. handled my request professionally, accurately, with full knowledge of my issues and how to handle them. was a pleasure to deal with. outstanding communicating skills. she's a keeper

Great service as usual by DCU. Quick and easy!

My DCU Customer Service associate not only took care of my request, but provided an alternative solution to resolve my financing needs.

Navin was polite, prompt, and attentive to details. The overall experience was positive.

The experience was amazing. Super helpful on all fronts. If I could rate higher, I would!

Tanika was very helpful and quick to get the loan process going.

I had a call with Mary today with some questions pertaining to an auto loan I recently took out. She was very pleasant the entire time and very helpful with my questions. She even took the time to double check that I would get the discounted loan rate and that I was all set for automatic payments and direct deposit. Very thankful for her assistance today!