Clarks Omdömen 

My son needed new shoes for school so we visited the Loughborough store today. Nazira helped us pick a suitable pair from the mens section and was so friendly and helpful and nothing was too much trouble. I came away a very happy customer and my son loves his new school shoes.

My sandals I ordered online in the store got lost and had to get a refund. 4 times I tried to get though to customer service. Ayesha the store assistant was extremely helpful very nice to me, Ayesha sorted it out a credit to store. Fareham Whitely

I am very disappointed with my recent purchase from Clarks. I wore the shoes for my graduation for only one hour, and they already had marks and scratches all around the shoe. On top of that, the poor construction caused sharp cuts and blisters on my feet, making them completely unsafe to wear. I escalated this issue to customer care and then to management, but I have received no response at all. A product that arrives marked, deteriorates immediately, and causes injury should be taken seriously. The lack of communication has made the experience even more frustrating.

Booked an appointment for school shoes fitting at the Telford store. We were seen quickly by Helen. She was helpful and efficient and listened to my children when they talked about how the shoes felt when they were on. Pleased with the 2 pairs we bought. Thank you.

Sarah in Carmarthen was very helpful! Thank you very much!

I had such a lovely experience at Clarks Romford yesterday and wanted to say a huge thank you to Vanessa for her amazing customer service.

I was shopping with my two children and was feeling quite exhausted, as anyone with kids knows how difficult it can be getting them to sit still and try shoes on! My son suddenly needed the toilet, and Vanessa was so kind and helpful. She happily stayed with my daughter and continued helping her try on shoes while I quickly took my son.

She was patient, friendly, understanding and went above and beyond to make everything so much easier for me. I really appreciated her kindness and the fantastic service she gave us.

Thank you so much, Vanessa — you are a credit to the Romford store! ❤️

Conor at the White Rose, Leeds store was brilliant with my daughter. Speaking directly to her, as well as me and making sure she was at the centre of things. Super friendly, and great at his job. Thanks so much!

Emily was just great! So helpful and super quick. Made the dreaded school shoe shop very easy ☺️

Safa at Middlebrook helped me select shoes for my 3 kids and was amazing. Very patient and also efficient for sorting out school shoes and some pre-walking shoes too. Thank you !

Order shoes on next day delivery well before the cut off time, the shoes took 3 days to arrive and hadn't been handed to evri for 2 days by which point I knew they wouldn't arrive in time for my event so went in store to purchase. Shoes turned up 3 days late , I wish to return the late shoes and have paid £6.95 for failed next day delivery and now face the cost of returning late item too. Useless customer service refused to refund instead offering 15% off next order ... which means would i would need to spend £80 at least not to be out of pocket!!
Not delivering on time and refusing to refund return cost is A BREACH OF CONTRACT under trade description act .. Don't Be fobbed off by useless Clarks Customer service ,
So far 1 phone call and 6 email exchanges ..ongoing

Went into the Middlebrook store with my daughter for her school shoes. We were served by Sam. He was so helpful and knowledgeable, spoke directly to my daughter and made her laugh. She even commented that she liked how funny he was. Great service from start to finish. Really happy with the shoes we left with.

We bought school shoes today and just wanted to make a special mention to Jess at your Leek shop. She went above and beyond in ensuring we were happy with our purchases and ensuring they fitted perfectly. We had to order one pair in an F as they were slightly too wide. Great service and was so helpful.

We were served by Karen Middlebrook in your Bolton Store and she was very good
Kind and understanding with my husband with dementia.

Jeremy was incredibly helpful and kind while assisting us in finding shoes for my son. He was patient, knowledgeable, and made the whole experience easy and enjoyable. He took the time to make sure we found the right fit and answered all of our questions with a smile. Thank you very much for your excellent customer service.

Terrible experience trying to return.
I ordered my daughter some trainers which were too small so I tried to arrange a return. This has turned out to be impossible as I only have the option to use evri and there isn't a returns for evri on the isle of wight. Trying to get them to give me a form so I can use royal mail to return is almost impossible as they want me to return the shoes and then email them my bank details for a refund. Clarks should have my details already on there site from when I placed my order.

Affinity(Freeport) Stoke on Trent.
Excellent service. The lady (perhaps the store manager?) measured both my sons feet and was clearly very experienced as multiple shoes were tried on until the best fit was found. A friendly and incredibly patient member of staff . Thank you very much.

Charlotte Team Leader excellent. An asset to the company!!!! Brilliant advice and support. Well done Charlotte

Sarah and Rachel from Clark’s Carmarthen were incredibly helpful and friendly. They were really kind and went out of their way to help us. We had a great experience with them!

This has been one of the worst customer service experiences I have ever had.

I bought three pairs of shoes online and returned them to a Clarks store. More than a month later, I still have not received my refund.

I paid using PayPal, so I first contacted PayPal to ask about my refund. They confirmed that they had not received any refund from Clarks. I then contacted Clarks, who told me they had tried to process the refund but that PayPal had rejected it. When I contacted PayPal again, they told me they had not rejected any refund and advised that Clarks should simply process it again.

Since then, I have been passed back and forth between Clarks and PayPal. Clarks tell me to contact PayPal, while PayPal tell me that Clarks are responsible for issuing the refund. Despite opening several cases with Clarks, I still have no refund and Clarks have been unable to provide any evidence that they actually attempted to process it.

I returned the items over a month ago, I have neither the shoes nor my money, and no one is taking responsibility. This situation is completely unacceptable.

I ordered replacement shoes in the correct size because the original pairs were far too large, but I am still waiting for the refund for the returned items. I feel completely let down by the way this has been handled and ignored throughout the process.

My order number is: 1018499867

I cannot recommend buying from Clarks based on my experience.

For you reply Clarks: I have escalated many times WISMR - 193117 ; 187343 ; 185865 ; 179268 ; 176974 ; 179951 ; 179268 ;
So many open cases and you are not refunding my money WHY?

Shopped at Selly Oak. Customer service was outstanding, Amat was very friendly and patient. Excellent service