I recently purchased a vehicle from Car Planet in Barnet and had a very smooth experience, the staff looked after me throughout the process. At the point of sale, the salesman agreed to reimburse... Se mer
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Det här tycker kunderna
Allan was our point of call and very helpful indeed. Got the car we wanted at a fair price and drove away the same morning. The company would 'like' you to purchase through HP but not insistent and... Se mer
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Bought a car for £15k, asked the salesperson if there was any damage to the leather, they said no. Spotted considerable damage concealed to the driver on the way home- all my emails have been ign... Se mer
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Tiffany Cain was fantastic with open and honest answers and made my purchasing experience a real pleasure. She went through everything I could not have asked any more. It would be a pleasure deali... Se mer
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Företagsinformation
Om Car Planet
Skrivet av företaget
Select. Secure. Drive.
Here at Car Planet our mission is to transform the nation’s car shopping experience.
All Car Planet stock is carefully handpicked and undergoes a 150 point inspection at our preparation hub.
You can purchase your next car online from the comfort of your home and have it delivered to your doorstep in as little as 48 hours, with a 7 day money back guarantee.
Alternatively, we offer viewings at our Watford site where our friendly staff will help you every step of the way.
Every car purchased comes with a free 12-month AA breakdown cover plan and a standard warranty, with the option to extend to 36 months.
We also plant a tree with every car you buy.
Your Car, Our Planet :)
Kontaktuppgifter
Cinnamond House, Baldwins Lane, WD3 3RT, Rickmansworth, Storbritannien
- 01923609482
- sales@car-planet.co.uk
- car-planet.co.uk
3,8
Bra
6 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 95 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Their customer service is 100%
Their customer service is 100%. Would definitely recommend them to friends and family… love love love itttt….
14 augusti 2026
Svar från Car Planet
Thank you so much for your fantastic review! We're absolutely delighted to hear that you were so happy with our customer service. Your kind words and recommendation to your friends and family mean a lot to the whole team.
We're thrilled that you had such a positive experience and hope you're enjoying your new car!
Kind regards,
Car Planet
Second 1 star review - AVOID THEM.
Second 1 star review - AVOID. CUSTOMER SERVICE IS SHOCKING. My door handle fell off the car.
I bought a lexus from this company 2 months ago. After issues with the tyres in which i had to pay out of my own pocket due to safety concerns, they decided not to refund me.. but that was all in my first review. This review is about the fact that randomly after opening my car door, the door handle came off in my hand. Yes, you read that right. The driver door handle came off the door. After checking it with a mechanic, we noticed a bit of glue in the hole. Now, im not blaming them for that. It may have been previous owner, however, i bought the car from them and so i called to see what they could do to help. I was authorised £80 for a diagnosis, and they asked me to email them an invoice which i did...i paid from my own pocket. Then when i get a further invoice for the repair that would be covered.."As long as its not that much". I was asked to email them for the person to get authorisation from management. I emailed 8th august and asked for the £80 to which ive had no response (14th today). I am having to climb through my passenger door to get to my seat. They are not swift in response to anything i email...but watch them respond to this within a day or 2. Clowns.
14 augusti 2026
Omdöme utan inbjudan
Svar från Car Planet
Hi,
We understand that you're frustrated with the situation and we're sorry to hear about the issues you've experienced with the vehicle.
We would like the opportunity to assist you with the door handle issue and look into the outstanding £80 diagnosis reimbursement. Please contact our Aftersales team directly so they can review the matter and advise you on the next steps.
Alternatively, you can email our Support Team at (support@car-planet.co.uk), and one of the team will be happy to assist and ensure your query is directed to the relevant department.
We appreciate your patience and hope we can help get this matter resolved for you.
Kind regards,
Car Planet
Ignores Issues Post-Sale
Bought a car for £15k, asked the salesperson if there was any damage to the leather, they said no. Spotted considerable damage concealed to the driver on the way home- all my emails have been ignored since by both support@ and aftersales@
Terrible customer support, terrible after-sales, terrible experience. Avoid at all costs.
Reply to their reply:
An absolute lie, my first email was sent almost a month ago. Not a single reply was made.
14 augusti 2026
Svar från Car Planet
Thank you for taking the time to leave your review. Whilst we appreciate that you did not have the greatest experience and are sorry to hear about the concerns you have raised regarding the leather, we would like to clarify the communication you have referred to.
You mentioned that your emails to our Support team have been ignored and that you have received no response. However, our records show that we responded to your initial email the following day, confirming that your query had been received and that a member of the relevant team would be in contact with you. We also made clear that we were available to assist you with your concerns.
Our Support Team's role is to ensure customer queries are acknowledged, followed up and forwarded to the relevant department so that the appropriate team can investigate and provide a resolution. We aim to maintain swift and effective communication throughout this process.
We are sorry that you feel this has not been your experience, and we would still be happy to assist with your concerns regarding the vehicle. We hope the matter can be resolved appropriately.
Kind regards,
Car Planet
Good experience
Good experience
Good knowledge
Good service and plenty of opportunity to select your dream car
God Bless them
14 augusti 2026
Svar från Car Planet
Thank you so much for your kind review!
We're delighted to hear that you had a good experience with us and found our team knowledgeable and helpful. It's great to know that you enjoyed having plenty of choice when selecting your dream car!
We truly appreciate your kind words and wish you many happy miles in your new vehicle. God bless you too!
Kind regards,
Car Planet
Everyone was very helpful and polite…
Everyone was very helpful and polite and patient with me as I am not good at online
14 augusti 2026
Svar från Car Planet
Thank you so much for your lovely review! We're delighted to hear that our team was helpful, polite and patient throughout your experience. We understand that online processes can sometimes be difficult, so we're pleased our team could make things easier for you.
Thank you for choosing Car Planet, and we hope you're enjoying your new car!
Kind regards,
Car Planet
It was very nice the staff was very…
It was very nice the staff was very helpful and friendly
13 augusti 2026
Svar från Car Planet
Thank you for your lovely review!
We're delighted to hear that you found our staff helpful and friendly and that you had a positive experience with us. We really appreciate your kind feedback and thank you for choosing Car Planet.
We hope you enjoy your new car and wish you many happy miles ahead!
We brought the car from them cash and…
We brought the car from them cash and paid everything, before driving home, we found out there is problem with car door lock, they told us , that they will fix in one day and told us to come next day and get the car, its been over 2 weeks now, the car still not been fixed, they don’t bother explaining it to you how much longer it will take more, never called back to update you, we trying to chase them, but seems like there are not interested about there customer who have paid all money in cash, unless you get car on finance and they get profit out of it, very disappointing about there customer service, they keep on saying we will do it in one or two days, but that day never seem to be coming , i would not recommend of buying a car from them
11 augusti 2026
Svar från Car Planet
Hi,
We're sorry to hear about the delays you've experienced with your vehicle and understand how frustrating it must be to have been waiting for the door lock issue to be resolved, particularly after being advised it would be completed within a day.
We would like the opportunity to look into this personally and help get the matter progressed. Please email our support team with your vehicle registration and details of the issue, and one of our team members will be in touch to support you and provide an update.
We apologise for the inconvenience and lack of communication you've experienced. We appreciate your patience and hope we can get this resolved for you as quickly as possible.
Kind regards,
Car Planet Support Team
Honestly to helping people’s families
Honestly, and they car is really checked for services
11 augusti 2026
Svar från Car Planet
Thank you for your feedback! We're pleased to hear that you were happy with the service and the checks carried out on the car. We really appreciate you choosing Car Planet and hope you enjoy your vehicle.
Kind regards,
Car Planet
I had a great experience
I had a great experience, Noah was extremely helpful and kind, he explained everything very clearly and found the best solution for me. Thanks a lot to everyone. I would recommend to everyone.
11 augusti 2026
Svar från Car Planet
Thank you so much for your wonderful review!
We're delighted to hear that you had a great experience and that Noah was so helpful, kind and clear throughout the process. It's fantastic to know that he took the time to explain everything and help you find the best solution for your needs.
We'll be sure to pass your kind words on to Noah and the team. We really appreciate your recommendation and thank you for choosing Car Planet!
Kind regards,
Car Planet
A simple windscreen complaint has gone to Court
**A simple windscreen complaint has ended up going to court**
I bought a vehicle from Car Planet in March and, a week later, discovered a crack in the windscreen.
I have photographic evidence from the day I collected the vehicle showing that the crack was already present at the point of sale. It was never disclosed to me and was also unknown to the sales representative, which I have email evidence confirming.
Ironically, Car Planet themselves produced the photograph showing the damage while arguing that it was not a latent problem and that I had accepted the vehicle as it was. However, a dealer's obligations are not the same as those of a private seller, and my complaint has been based on my statutory rights under the Consumer Rights Act.
Initially, Car Planet accepted my complaint and arranged for me to return the vehicle for an inspection. However, later that same day, the case was reviewed internally, **Car Planet cancelled the inspection they had arranged**, and I was called and told that the case was closed and they would do nothing.
I continued trying to resolve the issue through emails, telephone calls and WhatsApp, without success. I eventually sent a registered formal complaint and received a letter of deadlock. I also offered to use ADR to avoid court proceedings, but this was ignored.
With no other resolution available, I issued a small claim and obtained three independent quotations for replacement of the windscreen and the required ADAS calibration. All three were very similar.
Car Planet then had four weeks to file their Defence. They did not contact me to try to resolve the dispute until **the final day**.
They proposed replacing the windscreen themselves if I withdrew my claim. By this point I had already paid the court fee and spent considerable time pursuing the matter. Given my previous experience with them, I simply asked for their proposal to be confirmed in writing before I withdrew a live court claim. I was told that written confirmation would be sent within 5–10 minutes.
**It never arrived.**
Instead, they filed a Defence alleging that I had failed to cooperate, had not allowed them to inspect the vehicle and had failed to mitigate the loss.
The suggestion that I refused an inspection is particularly frustrating because **they were the ones who cancelled the inspection they had arranged**.
Their Defence accepts liability and the dispute is now essentially about the amount required to rectify the problem. My quotation was £700.70 for replacement of the windscreen and the required ADAS calibration, which they argue is excessive.
I have therefore gone even further and now obtained **five independent quotations**. I even obtained a quotation in Watford to check whether pricing in my area was affecting the cost. The quotations are all within a similar range for my particular vehicle model and specification.
The case has been through mediation without resolution and is now proceeding towards a court hearing.
I find it extraordinary that what should have been a straightforward issue with a windscreen has required months of correspondence, a registered formal complaint, a deadlock letter, multiple independent quotations and ultimately court proceedings.
I have kept photographs, emails, correspondence and records throughout the process and will now allow the court to determine the dispute.
Based entirely on my own experience, I would not recommend Car Planet.
26 mars 2026
Omdöme utan inbjudan
Svar från Car Planet
Dear Customer,
We’re sorry to hear about your experience and would like to look into this for you immediately.
Please email us at: support@car-planet.co.uk with your name, booking name/registration (if different) and a contact number. A member of our team will then be in touch to assist.
Kind regards,
Car Planet
Purchasing a vehicle
I recently purchased a vehicle from Car Planet in Barnet and had a very smooth experience, the staff looked after me throughout the process. At the point of sale, the salesman agreed to reimburse me for getting the car valeted and for a quick repair to the engine cover, once I sent over the receipts.
After I did, I was put in touch with Ali, who was fantastic, he processed the reimbursement even faster than I expected.
Overall, great service from start to finish. I’d happily recommend Car Planet Barnet.
13 augusti 2026
Omdöme utan inbjudan
Svar från Car Planet
Thank you so much for your fantastic review!
We're delighted to hear that you had such a smooth experience with our Barnet team and that you felt well looked after throughout the entire process. It's especially great to know that Ali was able to process your reimbursement quickly and exceed your expectations.
We'll be sure to pass your kind words on to both the sales team and Ali. Thank you for your recommendation and for choosing Car Planet. We hope you enjoy your new car and wish you many happy miles ahead!
They can’t improve as they sell…
They can’t improve as they sell problematic cars at full price.brought a car lasted less the 24 hours
12 augusti 2026
Svar från Car Planet
Dear Customer,
We’re sorry to hear about your experience and would like to look into this for you immediately.
Please email us at: support@car-planet.co.uk with your name, booking name/registration (if different) and a contact number. A member of our team will then be in touch to assist.
Kind regards,
Car Planet
Avoid at all costs
Avoid at all costs. Brought a car last night and it stopped working this morning didn’t even last for 24 hours !!! Company is a joke
12 augusti 2026
Omdöme utan inbjudan
Svar från Car Planet
Dear Customer,
We’re sorry to hear about your experience and would like to look into this for you immediately.
Please email us at: support@car-planet.co.uk with your name, booking name/registration (if different) and a contact number. A member of our team will then be in touch to assist.
Kind regards,
Car Planet
Jason was helpful and knowledgeable…
Jason was helpful and knowledgeable about all the vehicles that we looked at. We were very happy with our purchase.
11 augusti 2026
Svar från Car Planet
Thank you for your lovely review!
We're delighted to hear that Jason was helpful and knowledgeable throughout your visit and was able to assist you while you looked at the different vehicles. It's fantastic to know that you were happy with your purchase.
We'll be sure to pass your kind feedback on to Jason. Thank you for choosing Car Planet, and we hope you enjoy your new car and many happy miles ahead!
Quick and easy to buy a car
10 augusti 2026
Svar från Car Planet
Thank you for your review! We're delighted to hear that you found the process quick and easy. We really appreciate you choosing Car Planet and hope you're enjoying your new car. Wishing you many happy miles ahead!
Svar från Car Planet
Thank you for your review! We're delighted to hear that you had a positive experience with us. We'll be sure to pass your kind words on to Aaron.
Thank you for choosing Car Planet, and we hope you enjoy your new car!
Great experince
Allan was our point of call and very helpful indeed. Got the car we wanted at a fair price and drove away the same morning.
The company would 'like' you to purchase through HP but not insistent and would 'like' to sell the extra add ons such as warranty but understood and didn't put too much pressure on us.
We had a lovely Portuguese gentleman tat helped with the paperwork once purchase was being processed who was beyond helpful as I was having difficulty contacting my insurance company. He went way beyond what he needed to to assist me.
12 augusti 2026
Omdöme utan inbjudan
Svar från Car Planet
Thank you so much for taking the time to leave such a detailed review!
We're delighted to hear that Allan was helpful throughout your experience and that he was able to help you find the car you wanted at a fair price, allowing you to drive away the same morning.
It's also great to hear that you felt comfortable throughout the purchasing process and that you didn't feel pressured regarding finance or our additional products. We always want our customers to feel informed and able to make the decision that's right for them.
We'll also be sure to pass your kind words on to our Portuguese-speaking team member who assisted you with the paperwork. We're especially pleased to hear that he went above and beyond to help while you were having difficulties contacting your insurance company.
Thank you for choosing Car Planet, and we hope you're enjoying your new car. We really appreciate your business and your recommendation!
Good experience and would def come back
We were looked after by Jatin and he managed to arrange test drives for the cats we wanted to see. When we selected the car, he helpfully explained all the options and the process. On the whole a good experience.
10 augusti 2026
Svar från Car Planet
Thank you for your lovely review!
We're really pleased to hear that Jatin looked after you so well and was able to arrange test drives for the cars you wanted to see. It's great to know that he took the time to explain the options and the process clearly, helping to make your experience a smooth and enjoyable one.
We'll be sure to pass your kind feedback on to Jatin. Thank you for choosing Car Planet, and we hope you're enjoying your new car!
Best wishes from the Car Planet team.
Mis selling, misleading, false advertising criminal activity
If a company spend it's entire energy selling scrap and presenting like it's good to drive to customers then a 2 min review could save customers thousands from these misleading criminals who are allowed to sell shite and lie about it too. The ombudsman needs to get more involved
11 augusti 2026
Omdöme utan inbjudan
Svar från Car Planet
Dear Customer,
We’re sorry to hear about your experience and would like to look into this for you immediately.
Please email us at: support@car-planet.co.uk with your name, booking name/registration (if different) and a contact number. A member of our team will then be in touch to assist.
Kind regards,
Car Planet
Do not buy a car from here
Do not buy a car from here. I bought a car from here and two days later there is problems with the car. I paid over 24 thousand for it called them up about the problem and they don’t care. Aftercare is telling me I have to wait 1 month till they can have a look at my car and try to fix it. Very unprofessional and rude after I’ve spent all that money on my car.
1 juli 2026
Omdöme utan inbjudan
Svar från Car Planet
Hi,
We're sorry to hear that you've been disappointed with your experience. We understand how frustrating it can be to experience an issue with a vehicle shortly after purchase, particularly when you've made a significant investment.
We would like to reassure you that we do take customer concerns seriously. Our aftercare team has a process in place to assess reported issues properly and arrange the appropriate inspection and repair. We appreciate that waiting for an appointment can be frustrating, but this does not mean that we do not care about your concerns.
We also take your comments regarding our staff and communication seriously, as we always aim to treat our customers professionally and respectfully.
We would welcome the opportunity to review your case and ensure it is being handled appropriately. Please contact our support team at support@car-planet.co.uk directly so we can look into the matter and assist you further.
Kind regards,
Car Planet
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