bipicar.com Omdömen 

DO NOT RENT A CAR WITH THIS COMPANY
I have been a customer of Bipi for 1 Year
Unfortunately I had a car accident 6 weeks ago and the customer service from Bipi the last 6 weeks has been an absolute nightmare.
I live in a rural part of Valencia, with a young family.
Despite over 50 emails, countless calls to the customer service and direct contact with the repair centre where my car is there has been no updates or solution.
My car was car was taken to a garage an hour from where I live despite being asked for my postcode and being told it would be close where I live.
I have spent in excess of €400 on alternative transport, taxi, car hire to date
Despite opening several complaints the main issue is not being addressed. Bipi are more concerned that my last subscription payment has not been made and are not taking any responsibility for this escalated situation and my additional costs.
I received responses from my complaints via their system but the responses are generic and say the same thing.
I was informed by several customer service representatives that under 'special circumstances' as I am experiencing they will provide a replacement car. This has not happened.
We are now approaching August in Spain when most Service repair centre's close for holidays. Bipi again are not addressing this. I have requested to speak to a senior representative on several occasions to be told that managers do not speak to customers directly.
I would not recommend Bipi to anyone because of this experience.

Intenté alquilar con ellos. Todo es online; tienes que enviar todos tus documentos personales por internet. Después, te piden que revises tu cuenta bancaria con una solicitud de Open Bank. Lo intenté unas diez veces, pero daba error. Contacté con soporte y me dijeron que no podían ayudarme. Es una empresa y un servicio pésimos.

Por favor, eliminen toda la información relacionada conmigo y con mi cuenta lo antes posible.

Muy buena experiencia, proceso rápido y seguro

Son unos sinverguenzas, me quieren cobrar 120 euros por limpieza del coche porque le cayeron ojas en una tormenta de verano en Agosto. Me tienen retenida la fianza. En ningun sitio pone que haya que devolver el coche impoluto despues de usarlo. Jamas me ha pasado algo asi con ningun coche de alquiler, lo tuve por un mes y no recomiendo jamas usarlo

La entrega fue increíble . Todo de primera

He sido muy bien atendido, muy agradecido por el servicio y todo ha sido objetivamente/profesionalmente tratado...

Gran empresa. Que ha ido creciendo gracias a su buen hacer.

Son unos ladrones quieren dinero por todo i si no pagas te blokean el coche me dejaron por una trasferencia mal echa en la calle con mi madre abajo del sol el coche blokeado son unos mierdas

SCAM SCAM SCAM they will rob your money. They are thieves who attempt to take money from your bank account with no authorisation. They breach Spanish legislations and operate illegally

*edited. Got the same rubbish template in response to this to contact customer support. How about I actually get a service and you contact me, how about that? Worse service ever experienced. SCAM DO NOT USE AVOID AT ALL COST Y

Bipi à été à mes côtés ces 5 dernières années. Celle-ci se termine avec une obligation Express de restituer le véhicule que le fournisseur doit récupéré avant la fin de mon contrat. Dommage que l'aventure s'arrête ainsi. Je précise tout de même qu'ils ont toujours été à l'écoute et n'ai eu aucun souci avec les véhicules. Merci à toute l'équipe. Je sais que les avis peuvent varier mais je reste satisfait des services proposés.

After I applied online, I received a phone call right away with someone who spoke English and helped me through the whole process. Within a week I was driving a new car for the next 3 months. The process went smoothly from application through pickup. This is an affordable and easy way to rent long term.

El coche se averió dos veces por la misma averia, lo llevé a reparar una vez, demoró mucho a tener hora en el taller, una vez reparado a las pocas semanas volvió a aparecer la misma alarma. Un coche con cinco años, aunque estaba bien visualmente, quizá son demasiados para ser de alquiler y pasar de mano en mano. En general el coche estaba bien, pero este hecho empaño un poco la experiencia

Atención al cliente super!

Muy bueno todo el proceso , contratación y entrega del vehículo me parece buena opción para todo tipo de alquiler.

Un’esperienza pessima, manderò il
Contratto all’antitrust perché sono letteralmente dei ladri. Entrerò ora in una causa legale. Statene lontani

Todo genial con todos los coche sque tenemos en bipi hoy cambio el Mercedes por el BMW y el coche espectacular el trato en coslada muy bueno de Alberto y Camilo

Gran experiencia de "lado a lado" desde la atención telefónica para concretar una Suscripción (gracias en especial a Daniel, muy atento y profesional) hasta la misma recogida del vehículo (gracias en especial a Samar también por su profesionalidad y amabilidad).
Muy recomendable.

Rented a car for 3 months. Everything went very well. Missing star is due to lack of clarity in their process. The car was fine, worked without a glitch. The employees were always very nice and helpful. This company needs to review its flows, the current ones are keeping their employees from delivering a great experience. If you are not Spanish, the red tape can be frustrating.

We rented an car for a 9 month period. On booking everything looked ok, I took the excess 300 euro option for insurance. Car was fine, returned it after 9 months with a couple of small parking grazes on front right and rear.
Then the downside. Turned out the 300 euros excess is PER PANEL of the car. So my excess was potentially 13 panels at 300 euros. 3900 euros. This was not clear when booking. My parking grazes were charged at 751.86. My deposit was 500 so that went. Plus an extra 251.86.
BEWARE the small print on BIPI.