autovia.it - Firenze Aeroporto Omdömen 

Our experience with Autovia in Florence was extremely disappointing.
When we arrived, there was an incredibly long queue caused by the company’s complete lack of flexibility in handling reservations. Many honest customers with valid bookings were unable to collect their cars and were left waiting without any meaningful solution or clear communication.
What was even more shocking was the attitude of one staff member. While customers were waiting quietly and patiently to the side, he came out of nowhere and spoke to them in a rude and disrespectful manner. Instead of helping his colleague process customers and reduce the waiting time, he simply said, “They can just wait.”
This kind of behavior was disrespectful, and shows a total lack of customer care. When a company is facing operational issues, customers expect empathy, communication, and a genuine effort to resolve the situation,not contempt.
I would strongly discourage anyone from renting from this location. If you value your time and want to start your trip without unnecessary stress, choose a company that treats its customers with the respect they deserve.

The man at the Florence AirPort Autovia counter was the nicest and kindest. I was struggling because another company cancel my reservation last minute and he helped me finding the perfect car for my and my husband. Thanks to him I could enjoy my trip to Italy!

Be very careful with this company and photograph every scratch (and I mean every single one, including the roof) on the car, because they will try to find even a minor ‘damage’ when you return the car and charge you for it.

PS (following Autovia’s reply) When I was returning the car, your worker aggressively questioned every single scratch on the car, even those which were on the pre-existing damage list. I was lucky that I photographed every inch of the sides of the car, so I managed to fight off most of it, otherwise the list of the damages would be a mile long. Unfortunately it didn’t occur to me to photograph the roof of the car. The scratch he finally found there was a superficial damage on the roof, which would normally occur on any car after 40000 km, simply from chippings or gravel on the road. I will never ever use your company again even if your prices will be half that of your competitors’. It simply isn’t worth the aggro.

We hebben onze auto via Sunny cars gehuurd, deze laatste stuurde ons door naar Autovia.
Omdat Sunny Cars de volledige dekking van de huurauto op zich neemt, konden we na onze huurperiode de auto na een kleine controle door Autovia achterlaten zonder een probleem.
Heel vriendelijk personeel.

​I am writing to share my disappointing experience with Autovia. When I picked up the car, the attendant offered additional insurance. Since I already had full coverage through Rentcars, I politely declined. The agent then informed me that any new scratches would cost 300 Euros, stating that the car was "new."
​However, the vehicle I received had 95,000 km on the odometer, was not clean, and had at least 15 pre-existing marks. Thankfully, I took detailed photos and videos of the entire car before driving away.
​Upon returning the vehicle, I was surprised when they claimed I damaged the windshield and attempted to charge me 944 Euros. I asked them to show me the initial check-in inspection to prove the damage wasn't there before, but they could not provide any photos. Fortunately, my own footage from the pickup day clearly shows that the scratch on the windshield was already there.
​I have reached out to Autovia's customer service to resolve this issue amicably, but my messages have been completely ignored. As a result, I have forwarded my evidence and filed a formal complaint with the ECC (European Consumer Centre).
​I highly recommend thoroughly documenting your vehicle with photos and videos if you use their services, though I personally suggest choosing a more transparent rental agency.

Do not use them if you're an American. They will not rent a car to you without an international permit and try to keep any deposit you have them to secure the car. Do yourself a favor and go next door to Sixt. They are nicer and will rent you a car

This company will try to rip you off.
I booked through them online to pick up in Florence.
When I arrived, the rental agent said I had to pay an additional fee for insurance because my wife (Tarah Taylor), the driver, had no international driver's license (IDL). He said all the other agencies required one too. I checked with the other agencies there.
None did. He lied.
When I pointed out his lie, the agent started screaming at me and refused to rent me a car, stranding us.
This was completely unprofessional, yet when informed about him, the company refused to even address him at all.
To make up for the lack of an IDL, he claimed I needed additional insurance. This does not even make sense. How does additional insurance offset the ability or inability of a police officer to read my wife's driver's license? It doesn't. It is obviously a scam to increase the rate non-Europeans (Americans) have to pay, ripping us off.
No other agencies have this hurdle.
The employee should be fired.
Any Americans renting from AutoVia should be made aware their bills will be almost double the agreed upon price.
It is far better to go with an honest rental agency.
Since they are this dishonest at renting, they will be just as dishonest when it comes to other issues too.

Excelente servicio. Alquilamos el coche en el aeropuerto de Florencia y recibimos una atención espectacular. Fueron muy atentos, resolvieron todas nuestras dudas y nos ayudaron con un error en nuestra reserva. ¡Muchas gracias por todo! ⭐⭐⭐⭐⭐

Ho noleggiato un’auto dall’aeroporto di Firenze. Mi è stata data un’auto non controllata, con bagagliaio sporco e serbatoio con 5 tacche su 8. Alla riconsegna a Genova ho fatto presente che avevo rimesso carburante al livello di partenza (con foto fatte in partenza) e alla sera mi hanno addebitato 50€ x mancato rifornimento. La cosa inaccettabile é che ho inviato 4 mail alla sede di Firenze e due Pec alla sede centrale senza avere nessuna risposta. Una vera vergogna!

Very good service, staff and car.

At the moment, all perfect👍

The car will cost you far more than the quote.
The company uses scams to force people to get unnecessary insurance. In my case, they said I needed an international driver's license and that all the other agencies at the airport required one. I checked. None of the other agencies do. There was no such requirement in their literature.
They then said I needed full insurance because I did not have the International DL. A lie. There is no connection. They then claimed my credit card would not cover car damages. Another lie. It does.
When I calmly contested the lies, the agent started shouting at me to deflect and refused to rent me a car.
He only changed his mind when he realized that this would go to (court) because AutoVia had already accepted payment.
I travel a lot. This is the worst experience ever.
I have contacted the company 3 times over the past month. No reply.

I would like to file a serious complaint regarding a car rental company I booked through Expedia during my recent trip to Italy.

At the time of pickup, I declined the additional insurance offered by the rental company as I have insurance through my travel insurance company. When returning the vehicle, the staff suddenly identified several extremely small scratches and stone marks that were never noticeable during my rental and that I certainly did not knowingly cause. These were tiny signs of normal wear that could happen to any vehicle in daily traffic.

I felt heavily pressured and unfairly accused simply because I had declined their insurance package. The entire experience gave me the strong impression that customers without additional insurance are specifically targeted for questionable damage claims after return. This seems like their business model.

This behavior is unacceptable and seriously damages trust in both the rental company and the Expedia platform. As a loyal customer, I expect Expedia to work only with fair and transparent partners.

I strongly encourage Expedia to investigate this company and reconsider continuing any partnership with them, as this experience felt highly deceptive and unprofessional.

I would appreciate a response regarding how Expedia intends to handle this matter.

Kind regards,
Michael Schmutzer

We received such a good service from the desktop employee Munir at the airport of Florence. As a 75 year old women, travelling individually with my "old" girlfriend, he helped us patiently in every way he could. ​It diserves a special recognition compared to another car rental company at the airport.

Esperienza molto positiva
personale molto gentile e professionale

Come sempre un‘ottima esperienza di noleggio e il personale (Monir) molto carino e disponibile. Grazie

!!! Attention Entreprise Mafieuse!!! En tout cas celle de Florence!!!! Ils veulent vendre obligatoirement leur assurances et si ils ne peuvent pas, vont chercher tout ce qu il est dans leur possible de de trouver des petits coups sur la voiture et demander de l argent en retour pour les degats non faits et d accord ou pas, ils vont retirer l argent plus tard.!!!! pour un impact de moins de 1 cm ils disent qu ils vont changer le parbrise alors que la voiture est rempli d impacts et envoie une fausse facture!!!!

details de l histoire :
les mails et documents les plus importants démontrant le caractère malhonnête de cette entreprise.
1. Dès la réception du véhicule, ils ont tenté de nous obliger à souscrire à leur assurance, alors que nous n’en avions pas besoin, car nous étions déjà couverts par celle de notre carte bancaire.
2. Ensuite, ils nous ont remis un document listant les dégâts à signer, sans nous laisser examiner la voiture.
3. Après coup, nous avons vérifié et ajouté en bleu les dégâts manquants sur le document que j’ai également envoyé à Booking. Voir le mail en pièce jointe. Je voulais me couvrir, car nous avons attendu deux heures qu’un employé revienne, et malgré cela, il ne nous a pas dit qu’il allait ajouter ces dégâts dans le système.
4. À notre retour, sans surprise, ils nous ont réclamé le paiement pour des dégâts qu’ils n’avaient pas notés initialement.
5. Je leur ai montré la photo et le mail envoyé à Booking.com lors de la location. Là, ils se sont énervés et ont commencé à nettoyer toutes les taches de saleté, jusqu’à ce qu’ils trouvent un petit impact sur le pare-brise (inférieur à 2 cm). Ils ont ensuite ajouté cet impact dans le contrat du système, avec ma signature, alors que je ne l’avais pas signé, car je n’étais pas d’accord. D’ailleurs, les autres dégâts que nous avions notés en bleu sur le véhicule n’y figurent pas. a. Information : Je n’ai pas de photo du pare-brise, car nous avions photographié tous les dégâts listés, et le pare-brise n’avait pas été pris en photo. b. Par ailleurs, l’agence avait interdit de prendre des photos avant la location… !?!? Cela montre clairement leur volonté de tromper les clients.
6. Depuis plusieurs mois, je me bats avec l’agence pour ne pas payer, car il n’y a jamais eu d’accident ni d’impact de ma part. Pourtant, l’agence prétend qu’il y avait un petit impact sur le pare-brise qui n’y était pas au départ. La voiture était déjà couverte d’impacts, et maintenant, ils réclament 844 euros pour remplacer entièrement le pare-brise, alors qu’ils ne vont probablement pas le faire, comme pour les autres dégâts. Je leur ai demandé des photos avant et après la location, prouvant les réparations, ainsi que des photos des travaux effectués, mais ils m’ont simplement envoyé une facture (certainement fausse, car je n’ai pas reçu les photos demandées).
7. Maintenant, trois mois après la location, et comme je refuse de payer sans preuve du remplacement, ils ont décidé de prélever l’argent malgré tout.

We had the worst experience.

We made the reservation on booking.com with a debit card (I didn’t know the difference then) and the guy refused to give our car because I didn’t have a credit card. We had to cancel our reservation (lost 200€) and had to book another card with the credit card of a friend.

When we took the car, we noticed a scratch that wasn’t on the contract. The guys at the counter was apparently really irritated by us and came to check. He said that it was on the contract on line 11, when line 11 was for another bump. When we asked him to make it appear it took his ruler out and said it was okay that we could leave like that. We believed him and now after giving back the car in Rome, we are asked to pay 265€ for this scratch which we are not responsible for.

This brand is a joke and a very huge scam. I have been renting car for almost 10 years and this by far has been the most stressful land the worst experience I had so far.

Come prima volta mandato auto con il cambio automatico e devo dire che è il top… come confort era tutto buono… sedute molto spaziose… sembrava di stare in un salotto….