Product well described and photographed. Easy ordering. Excellent price. Would have been even better if an expected date of delivery could have been given - I had to wait for ‘weathering’. Thanks, ho... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
They did great at selling the products especially give us selection of what we want to add and make of the products we buy like adding weathering, renumbering, renaming, cab figures, real coal, detail... Se mer
I bought a second hand Hornby Elite controller from TMC, delivery was on time, however the after sales service has been first class. As I had switched from bluetooth control to this, I have had severa... Se mer
More well weathered, by them rolling stock, a few OO brake vans this time. I have in the past also bought more exotic items that they have weathered such as the Bachmann Cowans & Sheldon crane and the... Se mer
Företagsinformation
Skrivet av företaget
We’re a friendly, family run business nestled in the glorious North Yorkshire Moors, within walking distance of the North Yorkshire Moors Steam Railway. Our customers are modellers, collectors and enthusiasts who are fans of model railways, vehicles (military and civilian), and diecast models and figures. They are also keen kit builders and diorama creators. Our knowledgeable team includes railway modellers and dedicated railway enthusiasts, RC experts and plastic kit enthusiasts. We’re ready to provide you with a premium experience and first-class service. We’re essentially mail order, but we do have an onsite showroom and workshop for visitors to enjoy. We stock all major brands of model railway locos and rolling stock across all gauges at competitive discounted prices, usually around a 15% reduction on the recommended retail price. It’s not just locos - we supply everything you need to compliment your layout from scenery, figures, buildings and electrics to modelling tools, paints and effects. We also sell an extensive range of plastic kits, slot cars, diecast models and aviation models.
Kontaktuppgifter
Hill Farm, Beck Hole, YO22 5LF, Whitby, Storbritannien
- 01947899125
- sales@tmc-direct.com
- www.themodelcentre.com
4,9
Utmärkt
5 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 48 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Excellent servise
5 maj 2026
In top of a good display at the NEC…
In top of a good display at the NEC your staff were pleasant and helpful. Not at all pushy.
25 april 2026
Always excellent models and service
Always excellent models and service. The shop is an Aladdin’s cave.
7 maj 2026
Cracking deal 'forced' a sale
Cracking deal 'forced' a sale. Item came through within 48hrs, despite low postage costs. It was wrapped very securely too, meaning no damage in transit. Excellent speedy service.
7 maj 2026
While placing my latest order l missed…
While placing my latest order l missed applying the 5% discount code because the advert said " it's a site wide" deal. I assumed it would be automatic, but alas no!
Considering how much I have purchased over time I was a little disappointed not to see a more positive response to my message. Regards Bob Harman
4 maj 2026
Svar från The Model Centre
Good afternoon Bob,
Thank you for your feedback. We’re sorry for any confusion about the recent 5% discount offer and understand your disappointment. While our marketing information included details of the exclusions, we appreciate that it may not have been entirely clear at the time of ordering.
If you ever have any questions about a promotion or discount in the future, please contact us by phone, email or messaging. A member of the team will be happy to check and confirm everything before your order. We truly value your continued custom and support.
Kind regards,
Tom
Complete lack of follow up
I have attempted to use your company twice, each time leaving details of my requirements which were straightforward. In both cases there has been no follow up whatsoever. Latest was price and delivery date for a pair of the forthcoming model of the LNER 6w parcels van, weathered and mint. So I moved my business to Rails.
12 december 2025
Svar från The Model Centre
Good morning John,
Thank you for taking the time to share your feedback. We’re very sorry to hear you didn’t receive the follow-up you expected after clearly outlining your requirements. This must have been frustrating, and we apologise for any inconvenience caused.
We appreciate you bringing this to our attention and a member of our team will be contacting you shortly via email to discuss it further.
Kind regards,
Tom
Made the mistake of collecting three…
Made the mistake of collecting three ordered items at the shop in Beckhole. With my wife waiting in the car outside it took 52 minutes precisely to get the items despite there being only one customer in front of me. No acknowledgement that I had been waiting ages. The customer service chap eventually mumbled something at the computer and then disappeared for ages and then came back with a wrong item. No eye contact or explanation what the problem was. Appalling customer service. Check your CCTV if you don't believe me.
19 mars 2026
Svar från The Model Centre
Good morning,
Thank you for taking the time to share your feedback. We’re very sorry to hear about your recent experience collecting your order from our Beckhole shop, and we sincerely apologise for the delay and lack of communication during your visit.
We’ve raised your comments with the management team so we can review the process and work to improve and streamline collections going forward. In future, we recommend calling ahead before travelling so items can be retrieved from the warehouse in advance and ready for collection on arrival.
We appreciate you bringing this to our attention, and we’ve also reached out to you by email to discuss this further.
Kind regards,
Tom
Great service and products.
1 maj 2026
Generally good experience but awaiting…
Generally good experience but awaiting status update on latest item paid for but not yet delivered
7 maj 2026
Came in to get a few different bits
Came in to get a few different bits
Including Gaugemaster point motors.
I asked the sales assistant about wiring them up as I had tried and failed.
He got me a diagram of the correct way
And was very clued up about them.
Very happy with the service
5 maj 2026
I was lucky to spot a short-term offer…
I was lucky to spot a short-term offer for a new Hornby Saint Class. It came really quickly and runs nicely. Yes, an oversight in the design of the fall-plate at the back of the cab means it has to be raised a bit to traverse curves. However, my example has not shown any signs of a sticking tender draw bar when going around 3rd radius curves while pulling 6 mark 1 coaches.
7 maj 2026
Love using TMC for all my TT120 Model…
Love using TMC for all my TT120 Model Railway needs. Staff are always helpful & always answer phone or email. They always give great advice professionally & stock levels/prices are very competitive
5 april 2026
very happy with surplyed
30 april 2026
Always prompt service with products…
Always prompt service with products well packaged for delivery
23 april 2026
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