My elderly mum who is 83 and mostly bed ridden had supanet a few years ago but changed provider. un be known to us supanet has kept taking money out of her account even though she hasn't used supanet... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
The customer service experience at Supanet has improved a lot over the years. Recently I had an issue and it was resolved quickly and politely by Ismyr over the phone.
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Quick response. Really helpful. Patient. Provided info to solve issue. Good customer service.
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Using the chat, was easy, quicjer response than trying to make a phone call. Although my preference is alwats to speak to a person than than a messenger chat. The assistance was good, and my issues... Se mer
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Företagsinformation
Informationen kommer från olika externa källor
Contact: Live Chat: www.supachat.com Telephone: 01282 214555 Email: cs@supanet.net Supanet are one of the UK's largest independent Internet Service Providers and has been involved in supplying telecommunications to the residential sector since 1999. As a wholesale line rental, broadband and fibre provider Supanet uses Tier 1 carriers such as BT OpenReach and TalkTalk Business offering some of the best speeds and service available to residential customers in the UK. Opening Times: Phone lines are open Monday to Friday 09:00 to 18:00 Live Chat is open Monday - Friday 09:00 to 20:00 Saturday 09:00 to 18:00 and Sunday 10:30 to 16:30 - www.supachat.com
Kontaktuppgifter
Live Chat: www.supachat.com, Telephone: 01282 214 555, email: cs@supanet.net, USA
- 01282 214 555
- cs@supanet.net
- www.supanet.com
4,1
Bra
4 tn omdömen
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 1 månad
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
I wish I could not even give them a…
I wish I could not even give them a Quarter of a star.This network could do better by employing and training qualified engineers and train their customer care staff.There is a woman I spoke to on two occasion, extremely rude!The problem is they use equipment and staff which is not competent and they employ Agents who does not have a clue of what they are doing or talking about.The Agents can not answer a simple question about their broadband.Very Sad!Stay away from Supanet if you do not want stress!
28 mars 2025
Omdöme utan inbjudan
Svar från Supanet
Thank you for taking the time to share your feedback. I’m truly sorry to hear that your experience did not meet your expectations. Your satisfaction is important to us, and we take your concerns seriously.
I have sent a request though trustpilot for more details so I can look in to this further for you
We appreciate your input and hope to resolve this to your satisfaction.
Been charged £50 for nothing cancelled…
Been charged £50 for nothing cancelled in the cooling off period only to be told that they had paid £50 on my behalf for nothing bunch of horrible robotic people emotionless horrible snakes stay away from them!
24 mars 2025
Omdöme utan inbjudan
Svar från Supanet
Thank you for taking the time to share your feedback. I’m truly sorry to hear that your experience did not meet your expectations. Your satisfaction is important to us, and we take your concerns seriously.
I have sent a request though trustpilot for more details so I can look in to this further for you
We appreciate your input and hope to resolve this to your satisfaction.
Customer service
Spoke to a lovely gentleman named Jez twice and he really is an asset to this company. He made what could have been a complicated situation very easy to deal with. Very professional and efficient customer service.
13 mars 2025
Omdöme utan inbjudan
Svar från Supanet
Thank you for your feedback! I'm glad to hear you are happy with the service you have received so far. Welcome to Supanet!
A second-rate BT service
Supposedly a 'priority' connection but nothing happened after several days so used the cooling-off period to cancel, only to be told we owed them £50 for cancellation of a service that hadn't even started. BT have made a very poor choice using this company of thieves & their customer service representatives talk to you like you're inferior
10 mars 2025
Omdöme utan inbjudan
Svar från Supanet
Thank you for taking the time to share your feedback. I’m truly sorry to hear that your experience did not meet your expectations. Your satisfaction is important to us, and we take your concerns seriously.
I have sent a request though trustpilot for more details so I can look in to this further for you
We appreciate your input and hope to resolve this to your satisfaction.
Helpfully fast service
6 mars 2025
Omdöme utan inbjudan
Svar från Supanet
Thank you for your feedback! I'm glad to hear you are happy with the service you have received so far. Welcome to Supanet!
Sending bailiffs to care homes
My father went into a care home in December 2024 after suffering a stroke. I have tried calling their cancellation number which was closed at weekends and had limited opening hours so I emailed.
I’ve only just discovered they have now instructed bailiffs to collect £128 from a man who is paralysed down one side.
Absolutely disgusting. I would implore anyone who was thinking of using them to not do so.
4 mars 2025
Omdöme utan inbjudan
Svar från Supanet
Thank you for taking the time to share your feedback. I’m truly sorry to hear that your experience did not meet your expectations. Your satisfaction is important to us, and we take your concerns seriously.
I have sent a request though trustpilot for more details so I can look in to this further for you
We appreciate your input and hope to resolve this to your satisfaction.
great My contact with your customer services…
My contact with your customer services rep was understanding of my issue and resolved it very quickly after I had given more information to the issue
20 februari 2025
Omdöme utan inbjudan
Svar från Supanet
Thank you for your feedback! I'm glad to hear you are happy with the service you have received so far. Welcome to Supanet!
Very helpful
Very helpful
Hally was very helpful and managed to diagnose the problem and offer a solution very good interaction with Supanet,
19 februari 2025
Omdöme utan inbjudan
Svar från Supanet
Thank you for your feedback! I'm glad to hear you are happy with the service you have received so far. Welcome to Supanet!
Betty was very helpful it's very…Betty was very helpful it's very patient and she was very kind and polite and she communicated quite effectively so great thank you very much
Betty was very helpful it's very patient and she was very kind and polite and she communicated quite effectively so great thank you very much
18 februari 2025
Omdöme utan inbjudan
Svar från Supanet
Thank you for your feedback! I'm glad to hear you are happy with the service you have received so far. Welcome to Supanet!
very patient and sorted the problem
12 februari 2025
Omdöme utan inbjudan
Svar från Supanet
Thank you for your feedback! I'm glad to hear you are happy with the service you have received so far. Welcome to Supanet!
Stay away this is the worst provider…
Stay away this is the worst provider you continuously lose signal it’s slow and almost impossible to connect to your play station you have to plug in to the lan cable
When I missed a direct debit even though I called that same day I was charged £20 for this you do not get the speed you pay for , they suggested it was because my supply line was too old , this is utter rubbish as sky don’t have a problem with supplying the internet
This has been a nightmare from start to finish even tho I waited for my contract to end I still got charged
12 februari 2025
Omdöme utan inbjudan
Svar från Supanet
Thank you for taking the time to share your feedback. I’m truly sorry to hear that your experience did not meet your expectations. Your satisfaction is important to us, and we take your concerns seriously.
I have sent a request though trustpilot for more details so I can look in to this further for you
We appreciate your input and hope to resolve this to your satisfaction.
Hally was such an amazing and…
Hally was such an amazing and understanding person , she was quick to act and to get the issue resolved, plus the Pure work ethic is amazing , again thank you Hally you need a raise
12 februari 2025
Omdöme utan inbjudan
Svar från Supanet
Thank you for your feedback! I'm glad to hear you are happy with the service you have received so far. Welcome to Supanet!
hally was curteous,knowledgable,and…
hally was curteous,knowledgable,and organised
3 februari 2025
Omdöme utan inbjudan
Svar från Supanet
Thank you for your feedback! I'm glad to hear you are happy with the service you have received so far. Welcome to Supanet!
Svar från Supanet
Thank you for your feedback! I'm glad to hear you are happy with the service you have received so far. Welcome to Supanet!
Business as usual
My mother has just been put into a retirement home, and despite several years of being a loyal customer, it was 'business as usual' to close her account, no empathy, nothing, 30 days cancellation notice and return the router or a £69 fine. EVERY other company I have dealt with have been sympathetic and gone out of their way to make life easy, even the council!! Yes it's a business but really?
20 januari 2025
Omdöme utan inbjudan
Svar från Supanet
Thank you for taking the time to share your feedback. I’m truly sorry to hear that your experience did not meet your expectations. Your satisfaction is important to us, and we take your concerns seriously.
I have sent a request though trustpilot for more details so I can look in to this further for you
We appreciate your input and hope to resolve this to your satisfaction.
Great experience very quick response
Great experience very quick response
30 januari 2025
Omdöme utan inbjudan
Svar från Supanet
Thank you for your feedback! I'm glad to hear you are happy with the service you have received so far. Welcome to Supanet!
Great chat line!
Among other things I like about this company, their chat line actually works! Needed to get a question answered quickly today and it was sorted in about two minutes from start to finish. Brilliant service. My contact today was Thomas, who was ultra-efficient and and knowledgeable.
24 januari 2025
Omdöme utan inbjudan
Svar från Supanet
Thank you for your feedback! I'm glad to hear you are happy with the service you have received so far. Welcome to Supanet!
Scam message received,
Quick response to my query thus avoiding a potential scam message on my on-line account.
24 januari 2025
Omdöme utan inbjudan
Svar från Supanet
Thank you for your feedback! I'm glad to hear you are happy with the service you have received so far. Welcome to Supanet!
Svar från Supanet
Thank you for your feedback! I'm glad to hear you are happy with the service you have received so far. Welcome to Supanet!
Quick response
Quick response, polite and efficient.
Understood my problem and explained the issue.
23 januari 2025
Omdöme utan inbjudan
Svar från Supanet
Thank you for your feedback! I'm glad to hear you are happy with the service you have received so far. Welcome to Supanet!
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