the apartament was a bit little but very confortable,in the very center of amsterdam,500m from central station,i definitely come back there if i could... the housekeeper was very very friendly i lo... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Pros: - perfect location - cool design - good service - competitive price Cons / Things could be improved: - check-in should be done at the accommodation place - up to date descripti... Se mer
Företaget har svarat
Fully equiped modern 1-bedroom apartment nicely appointed. Building has a nice elevator. Kitchen has a great coffeemaker and frig plus fully equiped for any cooking. Also has a washing machine which w... Se mer
We stayed in one of the ground floor apartments withing the courtyard. Kitchen and sofa bed on the ground floor with double bedroom and bathroom upstairs. This apartment appeared to have been built re... Se mer
Företagsinformation
Informationen kommer från olika externa källor
FG Hospitality Group offers secure and easy searchable short stay apartment booking websites for the beautiful cities of Amsterdam, Rotterdam, The Hague, Barcelona, Paris and Rome. Whether you are searching for business or leisure purposes, traveling alone or with a big family, we will set you up with a suitable apartment which will live up to your expectations. Our service desk is available 24/7 to support you. Not only during the booking process but also during your stay, we are here to make your stay as perfect as possible.
Kontaktuppgifter
Midwaystraat 5, 1339 NM, Almere
- support@shortstay-apartment.com
- www.shortstay-apartment.com
fantastic days in amsterdam
the apartament was a bit little but very confortable,in the very center of amsterdam,500m from central station,i definitely come back there if i could...
the housekeeper was very very friendly
i love that city,and the cold is helpful :D
28 december 2016
Omdöme utan inbjudan
Perfect stay on top locatieon in Rome
last week we stayed in a beautiful and very spacious appartement on a top location in Rome. The view was magnificant, the Colloseum was just on the other side if the road.
In the middle of everything, but once you where inside of the appartement it was really silent.
I felt i was one off the roman inhabitants. The appartement itself was nice decorated and very spacious; 4 bedrooms, 3 barthrooms a big livingroom, a diningroom and a kitchen.
Internetconnection was very good and the airconditioning was working.
Couldn't wish for a better stay in Rome!
Great!
30 september 2015
Omdöme utan inbjudan
great appartement in rome
We have stayer in one of the most beautifull places of Rome. An apartment looking towards the coloseum. 4 beautifull and spacious bedrooms 3 bathroom an living room dining room and kitchen. Everything is very Good. Also you can walk to almost all what There is to see in rome because of the perfect placement of the apartment
20 september 2015
Omdöme utan inbjudan
the worst apartment ever
stayed in amsterdam with short stay apartments and found the accommodations to be horrible and not at all what was listed on the internet
not only did the price change from the posted amount the staff were rude and unaccommodating
the apartment was 30 narrow stairs above ground which was not what was promised - it was supposed to main floor
the location was on the outside of the centre area - again what was not told to us and the apartment itself was dirty and had bugs flying all around it
all in all the worst apartment i have ever stayed in and i travel all over the world
it was so bad we had toe leave and find other accomdations and they refused to reimburse any amounts
4 augusti 2015
Omdöme utan inbjudan
Svar från www.shortstay-apartment.com
Dear Janis,
We value feedback from our customers. it allows us to improve the listings on our websites and our service as a booking company. We are truly sorry for your negative experience and immediately contacted the apartment provider involved to discuss the issue. The apartment is managed by a professional provider operating over 300 high quality apartments in Amsterdam and in general receive very positive reviews. Of course, something can go wrong and people can have a bad day. As we investigated this matter, we however strongly believe your review needs quite some adjustment.
We received your inquiry on April 27. It was for the "Rozengracht Apartment IV", a ground floor apartment, which appeared to be already booked in the requested period July 1 – July 6. Our service desk replied immediately on April 27, the same day:
----
Dear Janis,
Thank you for contacting us. Upon checking, unfortunately the Rozengracht Apartment IV is no longer available. Perhaps you would like to consider the Rozengracht Apartment II as an alternative located on the first floor. This apartment does not have an elevator. Below you will find the detailed price information as well as the direct links of the apartment. You can book the apartment right away by clicking the ‘book now’ option.
Apartment: Rozengracht Apartment II | BOOK NOW
Arrival date: 01/07/2015
Departure date: 06/07/2015
Total nights: 5
Total price: € xxxx ( incl.taxes )
Pre-payment: € xxxx
Payment upon arrival: € xxxx
Should you have any other questions, please do not hesitate to let me know. I am always available to assist you.
----
A link to the apartment was provided http://www.shortstay-apartment.com/amsterdam-apartment/rozengracht-apartment-ii.html where you could have seen the location information. The accommodation is located on the edge of the Jordaan quarter, an very nice area which is still the city centre of Amsterdam.
Your remark that you were promised a main floor apartment is not correct. See this passage in above response: “located on the first floor. This apartment does not have an elevator.”
The price information was also included in this mail. However, you booked the next day, it is possible that prices were adjusted due to daily yielding, something we cannot influence, but you read it and clearly agreed with it when you made an online pre-payment to secure your booking.
Our service desk received your complaint on July 1 and immediately forwarded it to the owner’s service desk. This is what has been forwarded to the apartment owner:
----
"The guest is complaining about the apartment that she has booked. She inquired through us asking if the apartment has an elevator, which my colleague answered that there is none and that it is situated on the first floor. The guest is also complaining about the stairs in the apartment and she claims the price to be very high."
----
In this complaint we miss the remarks about the apartment being dirty and the bugs flying around. Maybe you remembered and added this afterwards. We also mentioned this to the operator and were assured the apartment was clean (they checked it instantly). The flying bugs you refer to were mosquitoes, they are common in summer.
The operator informed us that you were not willing to discuss alternatives. They stated their team remained calm and decent and not at all rude. They just could not agree with your list of demands (unreasonable demands in their opinion).
Again, we are truly sorry for your negative experience, nothing worse than not being happy on your holiday, but in this case we believe your negative review is not completely justified. Hopefully you can appreciate our findings in this matter, but off course we would like to discuss your point of view via e-mail or telephone.
Great Apartment but *No* Internet Service
I stayed in Amsterdam near the Vondelpark for nearly three weeks, a mixture of work and pleasure. The apartment itself was delightful-in a great location and clean and newly refurbished. Two major downsides though-the internet service did not work in my apartment and the one below and they kept sending guys who could not fix it. Second, the apartment below mine was burgled during my stay (actually while I was there), obviously raising security concerns.
28 maj 2015
Omdöme utan inbjudan
Svar från www.shortstay-apartment.com
Dear Mr. Wilson,
We would like to thank you for your comments about your stay with us. We appreciate you took the time to write them.
We are very sorry to hear that the internet service did not work. We fully understand your disappointment and the inconvenience that it could not be fixed during your stay.
After we got notice of the problems regarding the internet we contacted the provider. It turned out that something went wrong during the installation of new cables and the connection to the current network.
It took a while before the issues could be resolved but we are very glad that the internet is working properly again.
After the annoying situation of the burglary we took extreme measures to secure the building. We replaced the locks, we took extra prevention to secure doors and we will install a security camera.
We regret it very much that this happened in this lovely and safe neighbourhood of Amsterdam. Unfortunately we realize that it could happen everywhere but we are doing everything in our power for the safety and comfort of our guests.
Once again thank you for your comments and we are looking forward to welcome you again in Amsterdam!
Excellent stay
Quality as expected, even better. Great location and real urban feeling. Normally i do not post a lot of reviews, but this one is well-deserved.
20 februari 2015
Omdöme utan inbjudan
Excellent experience in The Hague
The apartment was bright, warm, comfortable and well-equipped. It was generally clean, though the outside terrace (which we did not use given that it was early February and cold) had not been swept before our arrival. The décor was fine though perhaps slightly tired.
The apartment was excellently located, on a quiet street in the city centre, not far from Central Station and other transport links, and very close to visitor attractions like the Mauritshuis and Parliament, and to shops, bars and restaurants.
The staff in the StayCi office were friendly and exceptionally helpful, including by facilitating an early check-in.
Overall, it was an excellent base for a stay in a city which has an entirely undeserved reputation for being dull. Quite the contrary, we found it interesting, lively and welcoming. The tourist office has an excellent self-guided walking tour leaflet.
19 februari 2015
Omdöme utan inbjudan
Excellent apartment and good service
We had a blast when we stayed at the Spanish steps apartment in Rome. We contacted the customer service when booking the apartment and the were really helpfull.
18 februari 2015
Omdöme utan inbjudan
Worst experience & have rented villas in Italy & France for years!
VERY inconvenient to obtain key, especially with luggage, as reception is NOT close to the apts & stairs are very steep! Extra taxis from Schiphol to Herengracht + on to apt were 70 Euros! Not including this, we could have stayed for 3 nights at Doubletree by Hilton next to Central Station for the SAME price! Our Harmonie Harbour flat was dingy, with cheap furnishings, a VERY uncomfortable sleeper sofa (with wood board!), a little bar of soap each, no kleenex or napkins, no A/C or circulation. The Herengracht reception was less than helpful: not knowing the local of a food market nearby, nor that we could enter from the street instead of lugging bags up and then down steep stairs!! Plus there's a little step (to trip on!) at the top of steep stairs!! I contacted two people who gave me the address to CANCEL their reservation & book the Doubletree!
27 maj 2014
Omdöme utan inbjudan
Svar från www.shortstay-apartment.com
Dear Carolyn,
Thank you for your comments, we appreciate you took the time to write them. We have more than 200 self-service apartments in Amsterdam at unique locations and our reception is located almost in the middle of all apartments for an easy check-in and luggage storage if guests arrive before 14:00. For the convenience of our guests we also have a check-in desk at Schiphol airport and we offer personal check-ins for an additional fee. We are sorry to hear about your experience with steep stairs. Most buildings (as the one our reception is in) are hundreds of years old which gives Amsterdam the unique atmosphere and therefore is UNESCO World Heritage. Unfortunately they do have steep stairs. This was the solution back then to use the space in buildings effectively.
We always do our utmost to keep our apartments and the furniture in the best state possible. We regret you were not satisfied. Your comments are very valuable for the success of our organization. We always advise our guests to contact us during their stay if they are not satisfied. Our company is committed to providing our guests with the highest quality services and facilities for a comfortable stay. Our apologies for the fact that our new colleague couldn’t inform you with information about the neighborhood. We hope you found the manual inside the apartment with this useful information. Thank you for being our guest. We hope we may welcome you in Amsterdam again to show our service is up to standard.
Great location
The apartment location was great. Right across from the canal in a beautiful building. The furnishings were not as pictured. Despite being told at the airport that the garbage would be taken out, this did not happen (not really a big deal). There was a list of all the items in the apartment and clearly said if you broke anything, it would come out of your deposit. I wonder how much would come out of the deposit considering everything (down to the utensils) are from Ikea. The sink in the bathroom was clogged; no one came to repair it. The real bust however, was the mouse that appeared in the apartment the night before our departure and ate some of the treats we had packed to bring home. Thank God we were going home the next morning. All in all a great trip; just wished the management would have been more attentive and personable. . . The mouse didn't help either .
25 maj 2014
Omdöme utan inbjudan
Svar från www.shortstay-apartment.com
Dear Nikki,
We have read your comments about your stay with us in Amsterdam and we greatly appreciate that you took the time to write them. We are sorry to hear about the miscommunication of the garbage. During the stay of our guests in more than 200 apartments in our beautiful city we advise them to use the garbage pick-up service if necessary on specific days and times by the city government of Amsterdam. To avoid inconveniences for the neighborhood on other days we advise our guests to leave their garbage inside the apartment and that we will take it out after their stay. We hereby would like to assure you that we will never charge our guests for broken plates or glasses, because these damages simply happen. We do ask for a security deposit to avoid damages on our furniture or apartment itself and also for illegal smoking or excessive noise after 10 pm. We hope you understand. We discussed the clogged drain with our technical department and it has been taking care of. Our apologies for the inconvenience. We are also sorry to hear that you spotted a mouse in your apartment. Unfortunately we experience problems with mice in buildings in Amsterdam. Most buildings are hundreds of years old which gives Amsterdam the unique atmosphere and therefore is UNESCO World Heritage. You can probably understand that these buildings are so old that these little creatures can easily access those properties. We are doing our utmost to close off all holes and try not to get them in our apartments. Unfortunately once in a while a mouse can enter a building. We are working with a professional pest control company and we do everything in our power to get rid of them. Thank you for your comments and thank you for staying with us. We hope to welcome you in Amsterdam again in the near future.
Great location, spacious apartment.
Two of us stayed in this apartment for a week in February 2014.
The booking and 'check-in' processes were smooth.
The apartment is very well located. There are restaurants, shops and supermarkets in walking distance. The street is quiet.
The apartment is over two floors and is spacious and reasonably furnished. The bathroom and kitchen are reasonably modern.
We would stay here again.
The only word of caution is that the steps from the street level to the apartment and the steps within the apartment are very steep. However it didn't cause us any problems (and we are in our early sixties!).
10 mars 2014
Omdöme utan inbjudan
amazing like the first time!
thanks you having us!!
we had a great short stay in your apartmenet! lovely stuff! clean apartment! very reccomended!
8 mars 2014
Omdöme utan inbjudan
As Hoped - Excellent Service
Very well organised, good instructions and very flexible key pick-up arrangements. Appartment description was very accurate.
7 mars 2014
Omdöme utan inbjudan
great apartments, locations and people
I used short stay for ten weeks over four months and couldn't be happier with the service, price and people. Would recommend for anyone who wants to avoid the hotel experience
7 mars 2014
Omdöme utan inbjudan
Spacious apartment for a couple or a family with small children
Spacious apartment for a couple or a family with young children within a 10 minute from the City of London. Number of bus routes in the immediate vicinity and Subway 500 meters. Super with all required front apartment. Required cleaning of the apartment more frequently
6 mars 2014
Omdöme utan inbjudan
Svar från www.shortstay-apartment.com
Dear David Aga,
Thank you very much for your comments about our Western Dock Executive apartment in Amsterdam. Our apartment is located close to several public transportation stops but unfortunately this will not bring you to Londen in 10 minutes. From the Central Station of Amsterdam it is about 10 minutes walk to the former docks of Amsterdam where the apartment is located. With this self catering apartment we offer a cleaning once a week when booking more than 7 nights. Upon request we can arrange more (daily) cleanings during your stay.
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
Läs mer om andra typer av omdömen.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.