Eunice, reservationist was nice. However, didn’t explain the $38.88 refund protection plan thoroughly. I must confess that after reading the email of the Hotel Reservation Confirmation I still don’t... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Neal was friendly and professional. He took my information quickly and found what we needed right away, showing great customer service and offering us an easy booking process. At no point did he cause... Se mer
Företaget har svarat
$188 for a place where the pool is out of order, and 3 Itty bitty pillows for a king bed with 2 people? Plus, the place appears dirty with stains on the toilet seat and lid, the doorways, and the hall... Se mer
Joleen booked our room. Joleen was amazing. Detailed, answered all questions and stopped to listen if I did interrupt her talking. To repeat herself for me or answer a question I had. This is me reali... Se mer
Företagsinformation
Skrivet av företaget
HotelPlanner is a travel technology company that combines proprietary AI/machine learning capabilities and a 24/7 global customer service network to seamlessly serve all traveler hotel needs from a single platform. HotelPlanner is a provider of individual, group and corporate travel bookings, specializing in unique “Closed User Group” discount rates.
Kontaktuppgifter
205 Datura St 10th Floor, 33401, West Palm Beach , USA
- 1-866-684-9824
- Reviews@HotelPlanner.com
- www.hotelplanner.com
4,2
Bra
10 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 99 % av sina negativa omdömen
Svarar vanligtvis inom 48 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
DO NOT FALL FOR THIS 3RD PARTY BOOKING!
ZERO STARS! Didn't realize this was a third party and they answer acting as the "front desk." I called and told them to cancel ONLY IF they would refund my money. I did NOT receive any cancellation email. I was later notified (when seeing the money was never refunded) that the hotel had my room and Hotel Planner was canceling with no refund. The hotel said if I wanted the room, I had a reservation if Hotel Planner would honor paying for it. They refused even on a three way call with the hotel. We still had weeks until the reservation. I asked to talk to a manager over a dozen times, and they would not put anyone on the phone with me that could offer a solution. I now am disputing the charges with my credit card company because they would not pay for the charges, canceled the room and took my money. I've wrote to the BBB, FTC, Google and will continue to share my AWFUL experience until there is a resolution. AVOID HOTEL PLANNER AT ALL COST!
6 mars 2026
Omdöme utan inbjudan
Svar från HotelPlanner.com
Hello Lindsey,
We’d love to help! We have searched our system, but we are having difficulty finding your reservation with the information you provided. Please provide the itinerary number for your reservation, beginning with H. Feel free to contact us at Reviews@HotelPlanner.com. We look forward to hearing back from you and assisting!
Kindly,
Melanie P.
I was cut off the phone twice before…
I was cut off the phone twice before making a reservation even though we were very close to completing the process. Kept calling for help and was being passed around to people. (I think your AI may not be working properly.)
I finally got to a person who could make the reservation and her phone connection was terrible with static.
Not a fan.
12 maj 2026
Svar från HotelPlanner.com
Greetings,
Thank you for taking the time to reach out and providing us with valuable feedback!
Kind regards,
Deedee S.
Quick and efficient
Quick and efficient. Got me booked and ready in less than 10 minutes.
13 maj 2026
Omdöme utan inbjudan
Svar från HotelPlanner.com
Greetings,
Thank you for your feedback. We are glad to hear that our team was able to assist you with your booking, we are always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kind regards,
Deedee S.
Nice nice nice
She was very professional and concerned
About the details. I appreciated her so much. These days a robot, ai, or computer just makes me angry!
2 maj 2026
Omdöme utan inbjudan
Svar från HotelPlanner.com
Greetings,
Thank you for your feedback. We are glad to hear that our team was able to assist you with your booking, we are always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kind regards,
Deedee S.
Booking with HotelPlanner is breeze and much appreciated.
The booking process was was very easy. The accommodations were excellent as expected. They provided an adequate amount of food choices for the continental breakfast and it was very tasty. The staff were very friendly & the service was great!
9 maj 2026
Svar från HotelPlanner.com
Greetings,
Thank you for your feedback. We are glad to hear that our team was able to assist you with your booking, we are always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kind regards,
Deedee S.
Immanuel was so helpful
Immanuel was so helpful. We were having a difficult time finding a room. He was patient with me and got us all taken care of. He is outstanding customer service
12 maj 2026
Omdöme utan inbjudan
Svar från HotelPlanner.com
Greetings,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie P.
He was pleasent and helpful too get us…
He was pleasent and helpful too get us a room very happy with him thanks bill b
12 maj 2026
Omdöme utan inbjudan
Svar från HotelPlanner.com
Greetings,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie P.
You guys scammed me!
You guys scammed me!!
Said you wouldn't run my card, but you did and the hotel Dossier doesn't have my payment.
I can't believe you ask me to review you!!
My bank is investigating the fraud claim.
29 april 2026
Omdöme utan inbjudan
Svar från HotelPlanner.com
Greetings Lisa,
We’d love to help! We have searched our system but we are having a hard time finding your reservation with the information provided. Please provide us with the itinerary number beginning in H for your reservation, feel free to contact us at Reviews@HotelPlanner.com. We look forward to hearing back from you and assisting!
Kindly,
Melanie P.
I was told by the booking agent that I…
I was told by the booking agent that I was speaking directly with a Hilton Hotel agent. He blatantly lied to me. I will not use Priceline again.
12 maj 2026
Omdöme utan inbjudan
Svar från HotelPlanner.com
Greetings Pamela,
We’d love to help! We have searched our system but we are having a hard time finding your reservation with the information provided. Please provide us with the itinerary number beginning in H for your reservation, feel free to contact us at Reviews@HotelPlanner.com. We look forward to hearing back from you and assisting!
Kindly,
Melanie P.
Very easy to do
8 maj 2026
Svar från HotelPlanner.com
Greetings,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie P.
Ray was extremely helpful,
Ray was extremely helpful,
Friendly , pleasant and experienced !
12 maj 2026
Omdöme utan inbjudan
Svar från HotelPlanner.com
Greetings,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie P.
Jolene was amazing!
12 maj 2026
Omdöme utan inbjudan
Svar från HotelPlanner.com
Greetings,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie P.
I had the most pleasant and professional experience
I had the most pleasant and professional experience with the reservation clerk Jolene.
She spoke very clearly, assisted me with all of my concerns. Awesome 5 Star Employee
12 maj 2026
Omdöme utan inbjudan
Svar från HotelPlanner.com
Greetings,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie P.
The person I spoke with was easy to…
The person I spoke with was easy to understand and to the point.
12 maj 2026
Omdöme utan inbjudan
Svar från HotelPlanner.com
Greetings,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie P.
Easy to use.
6 maj 2026
Svar från HotelPlanner.com
Greetings,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie P.
Very helpful
Very helpful, convenient and efficient Michael Jon is a great guy
12 maj 2026
Omdöme utan inbjudan
Svar från HotelPlanner.com
Greetings,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie P.
Thank you for helping me get a quality…
Thank you for helping me get a quality service. And the great price I’m sorry that was a misunderstanding but you did excellent job. I really appreciate your time. Have a nice day.
8 maj 2026
Omdöme utan inbjudan
Svar från HotelPlanner.com
Greetings,
We’re so happy to hear from you! We take pride in our customer service, and it's always rewarding to know we've hit the mark. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kind regards,
Deedee S.
Agent very thorough
Agent very thorough. Repeated reservation for me. I requested ground floor w/ my husband in his 80’s. Hoping hotel can comply
9 maj 2026
Omdöme utan inbjudan
Svar från HotelPlanner.com
Greetings,
Thank you for your feedback. We are glad to hear that our team was able to assist you with your booking, we are always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kind regards,
Deedee S.
Ann was an amazing person
Ann was an amazing person. Helping us get a room.
11 maj 2026
Omdöme utan inbjudan
Svar från HotelPlanner.com
Greetings,
Thank you for your feedback. We are glad to hear that our team was able to assist you with your booking, we are always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kind regards,
Deedee S.
Inaccurate booking location
We were booked for a hotel in Geneva, Switzerland when we asked for a hotel in Nashville, TN! We were told that’s what we asked for. Look lady, I know the difference between traveling to another country versus another state in the U.S. They’re quick to take your money but slow to refund.
11 maj 2026
Svar från HotelPlanner.com
Greetings,
Thank you for taking the time to share your feedback. We understand how frustrating misunderstandings can be. After carefully reviewing the call, we confirmed that the hotel’s location was clearly discussed and agreed upon during your conversation with our agent. Based on this, our team provided the reservation exactly as requested.
We truly value your business and are always here to help clarify any details for future bookings.
Kind Regards,
Deedee S.
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
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