Great customer service! Jenelle was great and super helpful! I was able to resolve my issue quickly and I really liked that Janelle kept me updated. Thank you again!
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Overall the company is great, but there are some improving points that should be made: it doesn't allow you to link a Wise account for ACH pull nor to withdraw money, which increases greatly the cost... Se mer
Thank you very much to Mike Maloney and he's teaching philosophy. He dedicated his life too. Thanks to him, thousands of people became smarter prepared for what's coming in next monetary system replac... Se mer
Företaget har svarat
Mike Maloney has been the go-to source for understanding real money for a very long time, and I've been on the ride. Alan is excellent as an analyst and communicator --- a great protege of Mike. My... Se mer
Företagsinformation
Om goldsilver.com
Skrivet av företaget
For over two decades, GoldSilver.com has been a trusted partner for individuals seeking to invest in gold and silver with confidence. Founded by best-selling author and renowned financial educator Mike Maloney, we were among the first to bring precious metals investing online—and today, we remain a leader in the industry by staying true to the values that built our foundation: integrity, transparency, and putting our clients first.
At GoldSilver.com, we do more than sell gold and silver. We listen. Every member of our team is committed to understanding your goals and guiding you with clarity, patience, and personalized support—whether you’re making your very first purchase or expanding a seasoned portfolio. We know that investing in precious metals is a personal decision, and we’re here to ensure you feel informed, secure, and empowered every step of the way.
Our inventory includes only high-quality, globally recognized bullion from leading mints like the U.S. Mint, Royal Canadian Mint, Perth Mint, and more—alongside exclusive offerings you won’t find anywhere else. With options for secure global delivery, integrated vault storage, and a streamlined, secure online shopping experience, we make it simple and safe to protect your wealth.
But what truly sets us apart is our commitment to education. Our platform offers a wealth of free resources—videos, articles, expert insights, and Mike’s renowned commentary—to help you make informed decisions in an ever-changing economic landscape.
At GoldSilver.com, you’re not just a customer—you’re part of a community that values trust, education, and lasting financial security. Join the thousands of investors who rely on us to deliver not only world-class service and products but peace of mind.
Let us earn your trust—just as we’ve done for thousands of clients over the past 20 years.
Kontaktuppgifter
485 Lexington Avenue, 10017, New York, USA
- 1-888-319-8166
- support@goldsilver.com
- www.goldsilver.com
4,6
Utmärkt
1 tn omdömen
Har besvarat 75 % av sina negativa omdömen
Svarar vanligtvis inom 48 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Cant find better
With all the excelente resources/information you provide, and a 5 star support team, i was able , AT 40years old, to final understand Money!
That changed my life , for the better
Much, much better
22 februari 2026
Omdöme utan inbjudan
My experience with GoldSilver.com has…
My experience with GoldSilver.com has been outstanding. The buying process is straightforward and intuitive, and when I had a small issue, the support team stepped in immediately and resolved it quickly and professionally.
I’ve learned a tremendous amount about the monetary system and the history of money through Mike Maloney’s educational content, and I’m truly grateful for the value he provides. I wish him continued strength and success.
20 februari 2026
Omdöme utan inbjudan
Svar från goldsilver.com
We truly appreciate your feedback, Andrija! Education plays a crucial role in an investment like this. We are thankful that you selected us for your investment needs.
Customer Service
Customer Service: Overall I do like goldsilver.com. Goldsilver.com requested documents which we provided to transfer holdings from a corporate account to a personal account. Nobody responded at all. Nobody said anything was missing or needed correction and it never happened. Meanwhile we feel maybe there is a better way to transfer our holdings. However, some mistrust has been created. Do we get customer service or not? When we are ready again to transfer our holdings to personal property (and pay the taxes for capital gains) will Goldsilver.com help us doing it. What are our options? Do we have to sell it, transfer the money to our corporation, then take capital gains, and buy the gold and silver again. If I have to do that we might as well work with another company. Is goldsilver.com more concerned about covering themselves legally and not trusting their customers to do their own part not to violate any laws in regards to reporting capital gains and paying taxes. Yes, I appreciate they want to make sure nobody steals the assets, but after we sent the documents we didn't hear back from goldsilver.com. Can we trust you?
20 december 2025
Omdöme utan inbjudan
Svar från goldsilver.com
Thank you for this feedback - I understand your frustration.
I see that we did respond to your request within one business day, providing instruction as to steps required but our emails appear to have gone to your spam folder. From your perspective, you heard nothing - and that breaks trust regardless of what happened technically.
Direct answer: Yes, we'll help you transfer holdings but in need of a notarized letter to complete this. No, you don't have to sell and rebuy through another company - we can facilitate a direct account-to-account transfer.
Our document requirements exist to protect your assets, not because we doubt your intentions. Once we verify identity and transfer details, we move forward.
I'm personally reopening your original case and will call you to make sure we connect. Please check your spam folder for previous emails, but let's start fresh either way.
You deserve responsive service. Let's make this right.
Didn't have any problems…
Didn't have any problems buying/selling- nice!
29 januari 2026
Omdöme utan inbjudan
Svar från goldsilver.com
Wonderful to hear! Thank you for taking the time to review us.
Australia Funds Transfer
Being in Australia, it took about 6 days to receive funds from a recent sale. I realise there are banking processes, but that is still a long time!
21 februari 2026
Omdöme utan inbjudan
Svar från goldsilver.com
Thanks for sharing your experience, Richard.
Six days is understandably frustrating when you're waiting for funds. International transfers between the US and Australia typically take 5-7 business days due to intermediary banks and currency processing - it's a banking system limitation rather than our preference.
We hear you that it feels long. Your feedback on international transfer speeds is noted as we continue looking for ways to improve timing where we can.
Great service
Great service. Gives me confidence that an exchange of metals back for cash will be simple and straightforward
20 februari 2026
Omdöme utan inbjudan
Thank you again Sidney
Thank you again Sidney, for the detailed explanation to my questions regarding international coin transfers. GoldSilver team is consistently reliable; so glad to do business with GS!
21 februari 2026
Omdöme utan inbjudan
What a great company
What a great company. I started with them in 2013 and have never had a negative experience. Mike Malony has taught me so much over the years on how to invest in Gold and Silver. Storage rates are great. Read his books, watch his videos on www hiddensecretsofmoney.com and get going before the monetary reset. :-)
19 februari 2026
Omdöme utan inbjudan
Good work, GoldSilver!
The website is easy to use to purchase additional gold and silver units on an ongoing and repeated basis.
Any time I need to sell back gold and silver, the phone agents are helpful to me in placing my order.
Good courtesy and friendliness is always appreciated!
20 februari 2025
Omdöme utan inbjudan
I like the security and options of my IRA, yet...
I like the security and options my IRA provides. The one hang up I have is that, with my purchase, I qualified for the Insiders Club and now over six months later it's been crickets. I've not received a single Insiders Club communication.
6 juli 2025
Omdöme utan inbjudan
Clear info & Great service
Very comprehensive website and services. Extraordinary customer service, assigned an advisor regardless of the sum you invest which is wonderful. They are available and can expedite your request instead of waiting for the website to process everything.
20 januari 2026
Omdöme utan inbjudan
Excellent Customer Service
20 februari 2026
Omdöme utan inbjudan
After 13 years I decided to sell some…
After 13 years I decided to sell some PM but by then GS.com changed the rules and decided that my company account was not eligible to receive the amount due (after acceptingmonthly paymentswithout any issues). I had to go through a lengthy process to get my private account set up and had to work the support department who was not really helpful and friendly. Took about 4 weeks to receive my business investment in my private account. Big fan of Mike Maloney but this experience was frustrating.
23 januari 2026
Omdöme utan inbjudan
Svar från goldsilver.com
First, I want to sincerely thank you for being with us for 13 years. Long-term clients like you are the foundation of our business, and we truly value the trust you’ve placed in GoldSilver.com over the years.
We’re very sorry to hear that your recent selling experience was frustrating. Over the years, regulatory and compliance requirements have changed, which has required us to update certain account and disbursement procedures, particularly for business entities. While these safeguards are in place to protect our clients, we understand how disruptive the transition can feel.
That said, a four-week resolution and a support experience that felt unhelpful is not the standard we strive for. Your feedback is being taken seriously and reviewed internally.
We genuinely value your relationship with us and hope to have the opportunity to provide you with a much smoother experience in the future.
excellent customer service as usual
Quick, informative and courteous response to inquiries.
9 februari 2026
Omdöme utan inbjudan
Svar från goldsilver.com
Thank you Eleanor, you are too kind.
Mainly
Mainly, their gold/silver prices are probably the most competitive.
20 februari 2026
Omdöme utan inbjudan
Svar från goldsilver.com
Our goal is to get you the best price out there! Which is why we also have a price match guarentee as we don't want you to sacrifice service just because of price. Call to inquire!
Unique
Easy, efficient and reliable method to purchase precious metals
20 februari 2026
Omdöme utan inbjudan
Svar från goldsilver.com
Thank you for your review!
Top precious metals company with a professional financial educational platform.
I've experienced only fast and professional service thus far. I've never had any issues ever, since 2020 when I joined. It is also a highly up-to-date financial educational company where learning about precious metals and developments is explained in layman's language.
1 februari 2026
Omdöme utan inbjudan
Svar från goldsilver.com
We really appreciate the comments, Phillip. Our goal is to make purchasing precious metals as easy as possible.
The support I received from customer…
The support I received from customer service was great. They answered my questions making it easier for settling up my account.
20 juni 2025
Omdöme utan inbjudan
Svar från goldsilver.com
Our dedicated customer success team is here to give you the tools to put your financial freedom into your hands. We appreciate you calling so we can set you up for success!
A young lady went the extra mile…
A young lady went the extra mile explaining why my attempt to purchase with a debit card wasn't successful and in the process enabled me to understand the system better. She then assisted me in setting up a direct link to my bank making future purchases more efficient.
30 januari 2026
Omdöme utan inbjudan
Svar från goldsilver.com
Our team was overjoyed to have helped you, Tammy. It was a pleasure.
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