GalaBid Omdömen 154

It was easy for me to verify transactions and the deposits.

Thank you

Free platform. Easy to use. Representatives available on live chats to help that were responsive and knowledgable. Would definitely use again!

Reasonably easy to use and help videos are very helpful.

I've used Gala Bid for at least 5 years for Silent Auctions to raise money for several non profits. The software is pretty self explanatory, the help videos are great and customer support is very good when you need it. It's a slick, professional way to make your Auctions look great and raise some serious money!

My customer support agent, Chris Allsopp, was quick, effective, and knowledgable. He was incredibly helpful and great to work with.

Excellent software, and easy to use

I'm so happy that I found GalaBid to host our non-profit's first online silent auction! The site is easy to navigate and everything is pretty straightforward. Even better, it's free! Thank you GalaBid for offering this incredible service to non-profits and charities.

We switched to GalaBid for our very small school’s online auction. It was easy to set up and customer support was prompt and very helpful. The process was incredibly easy. Some of our bidders tipped GalaBid and that is the only fee they took from our auction. I would absolutely use them again and recommend them without hesitation.

The platform was easy to use and led to a successful silent auction for our team.

Fast, polite and knowledgeable assistance.

It's very intuitive for both the admin and the users. great service.

Great Service! Highly recommend

The option to have a free silent auction, multiple currencies and options for a raffle were really appreciated.

Galabid was really easy to set up and amend as needed. The online chat system was invaluable, and the help menu was really useful for helping to navigate the site. Would definitely recommend to anyone setting up a silent auction whether they have done it before or not.

GalaBid was very easy to use and quadrupled our silent auction proceeds compared to the previous year (which was all in-person bidding).

Brilliant platform. Very easy to use and the support team are very quick to respond and are always able to answer my questions.

First ever online auction

We used GalaBid to host our first ever online auction as part of our 50th anniversary events. Everything was clear and easy to use with a great set of features.

Had a couple of issues along the way but live chat was usually available and everything was resolved swiftly. When live chat was offline, emails were responded to in a couple of hours.

Looking forward to using GalaBid again for future auctions and raffles.

There's always going to be a list of continuous improvement ideas but the only thing I'd really change is the ability to use custom fonts to really take the branding options to the next level.

We’ve used the Galabid platform countless number of times for the last three or so years. We have tried many other platforms, and we am most happy with the service and functionality, as well as the fees.

Working with GalaBid for our non-profit has been smooth for the past 1-2 years, however a recent event has caused an issue where our participants have not been able to purchase tickets since last Thursday. This isn't actually the worst part. The worst part is their troubleshooting process. Issues with their customer service:
1. Each update to the same error is reviewed by a different person, rather than one person being single point of contact and working until the job is done. This is unlike any process I know of and causes obvious delays and lack of accountability
2. They do not have unique error codes. Our specific error code for this event is "Error processing payment, please try again" and no one can understand what's happening. They asked us if it was because someone had tried to buy more tickets than were available (not the problem), they suggested it was because someone's credit card information was not registered prior to purchasing a ticket, when the error happened directly after trying to purchase a ticket
3. No one can answer whether or not they have reached out to their merchant processing company (the person they use to take the money from a participant's credit card)
4. They cannot explain to me their testing process and have instead just asked me to "manually add a credit card to a person's account and try again for one ticket" as if it seems like a good idea for me to ask a participant for an event to essentially test their system. That's seriously the solution they gave me
5. They do not take or make phone calls. So you have to watch your email over several days to get questions answered.

We have a much larger event coming up in December that's supposed to fund our entire non-profit year... Y'all. I am 5 months pregnant and due to host the event at 8.5 months pregnant, but the ONLY thing I am nervous about is what to do with this company. Do I move forward since we have poured hours into using GalaBid already and have the event totally built out, knowing if there is a bottleneck purchasing issue we'll have no option to collect funding? I have requested a meeting with "the most senior technically competent person" that will hopefully get settled today, after spending the past 4 days spoon feeding them the solutions I mentioned above. At this point, they need to bill me for my hours. Find someone else.

DON’T USE! They will tell someone they have won after an auction has ended then allow more bids to come through and then tell the same winner they lost. VERY POOR customer service.