Being a double (using both colostomy and urostomy) felt like the end of the world for me but I'm able to go about my normal life due to quality of the product I receive from Fittleworth. Life wouldn't... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
When I first contacted Fittleworth I was embarrassed and unsure of this new equipment need. They were friendly and professional and ordering was easy. Have now ordered may times; everyone I've ever sp... Se mer
Företaget har svarat
I order via my doctors who then issue an order number to Fittleworth. This system works well. Only problems are that deliveries can arrive over different days from the same order. Any queries by phone... Se mer
Fittleworth have always been quick and efficient. Their staff are friendly and helpful. You are kept informed of your orders progress and receive the delivery date.
Företaget har svarat
4,4
Utmärkt
633 omdömen
Ingen inbjudningshistorik registrerad
Det här företaget har inte bjudit in sina kunder. Omdömen kanske inte är representativa
Har besvarat 96 % av sina negativa omdömen
Svarar vanligtvis inom 48 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Fast and efficient delveries.
I order via my doctors who then issue an order number to Fittleworth. This system works well. Only problems are that deliveries can arrive over different days from the same order. Any queries by phone have always been dealt with politely.
8 juni 2026
Omdöme utan inbjudan
Unhappy with the carrier
Unhappy with the carrier, leaves at front door, doesn't even knock. I heard you changed carriers, if so, thats great.
However.....
Good products great customer service staff in the office, easy to get through i telephone.
11 mars 2026
Omdöme utan inbjudan
Being a double (using both colostomy…
Being a double (using both colostomy and urostomy) felt like the end of the world for me but I'm able to go about my normal life due to quality of the product I receive from Fittleworth. Life wouldn't have been same with you, Fittleworth. Timely, reliable, quality service. Thank everyone at Fittleworth.
7 juni 2026
Omdöme utan inbjudan
Svar från Fittleworth Medical
Thank you so much for your heartfelt feedback. We’re truly delighted to hear that our products and service have helped you maintain your normal routine and given you confidence day to day. Your kind words about our reliability and quality mean a great deal to everyone at Fittleworth. We’re proud to support you and are always here whenever you need us.
Regards
Joana, Customer Experience Specialist – Fittleworth
Experience of Fittleworth over 13 years.
Fittleworth have always been quick and efficient. Their staff are friendly and helpful. You are kept informed of your orders progress and receive the delivery date.
6 juni 2026
Omdöme utan inbjudan
Svar från Fittleworth Medical
Thank you for your kind feedback! We’re delighted to hear you find our service quick and efficient, and that our team is friendly and helpful. It’s great to know you feel well informed throughout your order, and that the delivery information gives you peace of mind. Your support means a lot to us.
Regards
Joana, Customer Experience Specialist – Fittleworth
Very helpful staff
Very helpful staff , sorted prescription issues with my GP practice . Recommended
7 januari 2026
Omdöme utan inbjudan
Svar från Fittleworth Medical
Thank you for your kind feedback! We’re delighted to hear our team was able to help resolve the prescription issue with your GP practice. Your recommendation means a lot to us.
Regards
Joana, Customer Experience Specialist – Fittleworth
I was new to Fittleworth but what a great company.
I was new to Fittleworth after having a colonoscopy but the stoma nurses at the hospital presented me with a Fittleworth bag containing everything I needed. I was really impressed by this but of course hadn’t any experience with ordering from them. I was immediately impressed with the Fittleworth contact I spoke to when making my first order. What a very professional company, I have now had almost six months experience and I can say without doubt they are the best company I have ever dealt with. The delivery service is excellent and you can rely on the delivery coming on the confirmed date. There is nothing negative to say about them, their service, ease of ordering and delivery is worthy of ten stars.
Thank you Fittleworth and look forward to many years of dealing with you.
29 maj 2026
Omdöme utan inbjudan
Svar från Fittleworth Medical
Thank you for your wonderful feedback—we’re truly delighted to hear about your positive experience. It’s great to know that you felt supported from the very beginning and that our team has made such a strong impression. We’re especially pleased that you’ve found our ordering process and delivery service reliable and easy to use. Your kind words mean a great deal to us, and we look forward to continuing to support you.
Regards
Joana, Customer Experience Specialist – Fittleworth
Svar från Fittleworth Medical
Thank you for your kind feedback! We’re delighted to hear you find our team friendly and helpful—your support means a lot to us.
Regards
Joana, Customer Experience Specialist – Fittleworth
In all they atre doing fine the only…
In all they atre doing fine the only problem I have is that the vents on the illyostamy bags don't release the air and I end up with the bag full of air
21 maj 2026
Omdöme utan inbjudan
Svar från Fittleworth Medical
Thank you for your feedback—we’re pleased to hear you’re otherwise happy with the service. We’re sorry to hear about the issue with the bag vents. As this is related to the product design and manufacturing, we’d recommend getting in touch with us if you haven’t already so we can raise this on your behalf and support you further. Our team is always here to help.
Regards
Joana, Customer Experience Specialist – Fittleworth
When I first contacted Fittleworth I…
When I first contacted Fittleworth I was embarrassed and unsure of this new equipment need. They were friendly and professional and ordering was easy. Have now ordered may times; everyone I've ever spoken to is still friendly and professional and they are always courteous, honest about delivery (for which you get an hour slot on a given day texted in advance) and just plain nice to deal with.
3 juni 2026
Omdöme utan inbjudan
Svar från Fittleworth Medical
Thank you for your kind feedback. We’re so glad we could put you at ease and that you continue to have a positive experience with our team—we really appreciate your support.
Regards
Joana, Customer Experience Specialist – Fittleworth
Site is easy to use and if you need…
Site is easy to use and if you need help the people are very helpful
1 juni 2026
Omdöme utan inbjudan
Svar från Fittleworth Medical
Thank you for your kind feedback! We’re so pleased to hear that you find our site easy to use and that our team has been helpful when you’ve needed support.
Regards
Joana, Customer Experience Specialist – Fittleworth
The girls on the phone are excellent
The girls on the phone are excellent, happy and willing to help
I’ve been with fittleworth for 16 months now and I can’t fault them
Thank you fittleworth
2 juni 2026
Omdöme utan inbjudan
Svar från Fittleworth Medical
Thank you for your wonderful feedback! We’re so pleased to hear that our team has been consistently happy, helpful, and supportive during your time with us. It means a lot to know you’ve had such a positive experience over the past 16 months—we truly appreciate your loyalty. Thank you for choosing Fittleworth!
Regards
Joana, Customer Experience Specialist – Fittleworth
Easy to contact
Easy to contact, very helpful staff and informative about deliveries. Many Thanks
15 maj 2026
Omdöme utan inbjudan
Svar från Fittleworth Medical
Thank you for your kind words! We’re really pleased to hear you found it easy to get in touch and that our team was helpful and kept you well informed throughout the delivery process. Many thanks for your feedback!
Regards
Joana, Customer Experience Specialist – Fittleworth
Simple and efficient ordering great…
Simple and efficient ordering great delivery.
31 maj 2026
Omdöme utan inbjudan
Svar från Fittleworth Medical
Thank you for your feedback! We’re delighted to hear you found the ordering process simple and efficient, and that your delivery met expectations.
Regards
Joana, Customer Experience Specialist – Fittleworth
Been receiving the products for seven…
Been receiving the products for seven years and the service has been brilliant.
I do identify however, that if I send an email about not needing the complimentary wipes and bags and I never need the plastic connectors - I receive no response whatsoever and it is very hit and miss if my requests are carried out. I hate the waste when these items build up.
The product has recently changed and the adhesive is now a problem as it remains on the skin on removal of the bag.
29 maj 2026
Omdöme utan inbjudan
Svar från Fittleworth Medical
Thank you for your continued support over the past seven years — we’re delighted to hear you’ve found our service brilliant overall. We’re sorry to hear about your recent experience regarding the unwanted items and lack of response to your emails. We understand how frustrating this must be, especially when it leads to unnecessary waste, and we’ll take this feedback on board to improve how requests are managed.
We’re also sorry to hear about the issue with the product adhesive. Your comfort is very important to us, so please do get in touch with our team so we can look into this for you and explore possible alternatives. Thank you again for your feedback — it really helps us improve our service.
Regards
Joana, Customer Experience Specialist – Fittleworth
DO NOT USE
As with others on here the delivery of supplies is absolutely appalling. I have also been left without supplies in the past and had to arrange for someone to take me to a hospital to collect some emergency pouches. I have a specific contact who does his very best to assist but I am constantly being told supplies are to be delivered on a specific day only for the goods to not turn up. Do not use this company, they are extremely unreliable and Fittleworth, do not tell me to email or call you, I am waiting for a management response to latest fiasco from yesterday
28 maj 2026
Omdöme utan inbjudan
Svar från Fittleworth Medical
We’re very sorry to hear about your experience and the issues you’ve faced. Please be assured this has been passed to management, and both they and the person who looks after your account are actively looking into this and working to resolve it as quickly as possible. They will be in touch as soon as they have an update.
Regards
Joana, Customer Experience Specialist – Fittleworth
Very helpful and friendly and very easy…
Very helpful and friendly and very easy to order
22 april 2026
Omdöme utan inbjudan
Svar från Fittleworth Medical
Thank you so much! We’re thrilled to hear you had such a smooth and positive experience with us.
Regards
Joana, Customer Experience Specialist – Fittleworth
Friendly helpful and professional.
7 maj 2026
Omdöme utan inbjudan
Svar från Fittleworth Medical
Thank you so much for your kind feedback. We’re delighted to hear you found our team friendly, helpful, and professional.
Regards
Joana, Customer Experience Specialist – Fittleworth
Svar från Fittleworth Medical
Thank you so much for your kind words. We’re delighted to hear you’ve had such a positive experience with us.
Regards
Joana, Customer Experience Specialist – Fittleworth
good customer relations and contact
good customer relations and contact. pleasant staff to deal with. deliveries always quick and always on time. thank you at such a difficult time .
28 maj 2026
Omdöme utan inbjudan
Svar från Fittleworth Medical
We truly appreciate your lovely feedback. It’s wonderful to know our team has been able to support you and provide a reliable service when it matters most.
Regards
Joana, Customer Experience Specialist – Fittleworth
Reliable but some delivery issues.
In the main I have found Fittleworth to be very reliable and staff cordial and always helpful. My only concerns are that deliveries are needlessly split when incomplete prescriptions are received from my medical practise. As I always hold a small buffer stock this is unnecessary. I have also in the past asked for deliveries to be made after specific dates e.g. when on holiday and nobody available to take delivery, but these seem to be ignored. Other than this deliveries are made on time and as promised.
28 maj 2026
Omdöme utan inbjudan
Svar från Fittleworth Medical
Thank you very much for your detailed feedback. We’re pleased to hear you’ve found our service reliable and our team helpful. We also appreciate you highlighting your concerns regarding split deliveries and delivery dates—this is valuable feedback and will be shared with the team to help improve our service. Thank you for your continued support.
Regards
Joana, Customer Experience Specialist – Fittleworth
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