Wheelie Bin Storage Omdömen 7

I’m writing this review to warn other potential buyers, particularly anyone considering the single unit.
Before purchasing, we contacted the company to confirm that the bin stores were suitable for DIY assembly at our level of experience. We were reassured that they were, and that support would be available if needed. We were also told that the business was a small, family-run company that valued its customers. As small business owners ourselves, we placed trust in those assurances, as integrity and customer care are principles we believe in and uphold with our own customers.

During assembly, we encountered immediate problems with the nuts and bolts. Several were defective and began stripping, making them impossible to remove if the wrong pieces were accidentally assembled together — something that is very easy to do given how confusing the instructions are. The instructions run to around 18 pages, don’t always match what is actually supplied in the boxes, and make it very easy to assemble parts incorrectly.
When we raised concerns about the bolts stripping and becoming stuck, we were told this was user error, not faulty fixings. While we are not engineers, we are perfectly capable of assembling nuts and bolts, and it became clear that once these particular fixings bind or strip, the built-in threaded section can detach from the unit, making removal impossible. In some locations, the bolt cannot even be accessed with long-nose pliers to attempt removal, especially when the screw jams before being fully seated.
At this point, having lost confidence, we asked for a refund (£1,450). This was refused, with the explanation again being that the manufacturer claimed it was user error.
We then asked that someone from the company come out and show us how the units should be assembled. This was declined. Instead, Dan did offer to arrange collection of the units, assemble them at their warehouse, and return them fully built, with the assurance that all we would need to do was level the feet. Wanting the issue resolved so we could continue running our business, we agreed.
Even after the units were assembled by their own staff and returned to us, it was evident that they had encountered the same difficulties with the bolts that we had previously highlighted.
Once installed (one single unit and one double unit) on a level, tiled cement base, the real issue became undeniable:
the units are structurally unstable. The frames flex and move during normal use. Opening and closing the doors causes visible movement, throwing the alignment out repeatedly. The single unit is significantly worse — so unstable that we had to wedge it against a wall and add wooden packing on the opposite side just to stop it shifting when the door and lid were opened.
This is not about small air gaps or cosmetic alignment. It is about structural rigidity and suitability for purpose. While Dan did try to provide additional support, at no point did the company take responsibility for the stability or suitability of the units themselves.
When we again stated that the products were not fit for purpose and requested a refund, the company refused and then stated they would no longer respond and considered the matter closed.
The double unit performs noticeably better, but the single unit is, in our experience, wholly unsuitable. If these products require extreme precision fitting, bolting down, or additional bracing to function properly, this is not made clear at the point of sale, despite being marketed as DIY products for the general public.
Based on our experience, I would strongly caution others before purchasing — especially the single units — and be aware that if problems arise, responsibility is likely to be attributed to “user error,” regardless of the circumstances.

UPDATE
Tools such as a drill or hammer were used only as a last resort, after fixings had already stripped and jammed during normal hand assembly and could not be removed because the built-in threaded sections detached inside the panels. This issue was raised before any such attempts and was repeatedly dismissed as “user error.”
A refund was requested before the units were collected and was refused. The only option offered was for the company to collect and assemble the units themselves. After return, the units were placed on a solid, level cement base, adjusted as instructed, and only then did the structural instability become clear, particularly with the single unit. Responsibility was again attributed to us, and no refund was offered.
While described as a “small, family-run business,” the same directors are linked to multiple trading entities. This was repeatedly used to build trust, so buyers may wish to do their own due diligence.
We certainly can NOT recommend them

Good product but our double bin cupbooard suffered from manufacturing and quality control issues. The delivery agent was poor dumping the 10 boxes on a pallet in the road. Replacement parts were sent swiftly but overall customer care was highly variable bordering on the downright rude.

Dean and his team were always on hand during and after manufacture to ensure the bin store was exactly as promised. The installation instructions were easy to follow and @2 hours later, our 3 bin storage unit was erected. Highly recommended.

The 4 wheelie bin stores were well packaged and delivered on a pallet, everything that was needed including fixtures and fittings were included.
The instructions were clear and easy to follow. The units are substantial and well made. The fixtures and fittings are of high quality marine grade which made for hassle free assembly.
One side panel at the bottom of the stack on the pallet was damaged but this was replaced swiftly and delivered, fault free, in substantial packaging.
The units are very well designed and the lid chains and props make everyday use easy. We couldn’t be happier with these stores. They are substantial, sturdy and look fabulous.

From start to finish this small family business helped us choose the right storage unit for our wheelie bins. It has been a real pleasure to be deal with them. We have been very pleased with the resulting good quality unit. It was delivered on time with all parts present. We thoroughly recommend them.

We are absolutely delighted with our new and very attractive bin store. Our whole experience with the Wheelie Bin Store was brilliant. They answered all our questions immediately in the lead up to our order. They very kindly slightly adapted the measurements to fit our space. They gave an accurate completion date - and then held back the delivery at our request due to some works at our home. The bin store is beautifully made, paint colour-matched to our front door and fence, and looks very attractive at the front of our house - much better than 3 nasty looking bins!
A very friendly and helpful company that I could not recommend more.

An excellent company with a first class product. They deliver at your convenience and if there is a problem then it is sorted right away. The storage unit is of very good quality and is reasonably easy to assemble. Staff at the end of the phone were most helpful and the delivery drivers friendly and helpful too. Highly recommend.