We were looking to use this system as our new CRM but the service has been very bad making comments we don't normally work with smaller businesses, even though we are growing. Arranged a 2nd demo that... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
It is the slowest system I have ever used. Trying to do anything, add a new booking, update someone's availability on the planner. Every task takes around 5 minutes, even basic tasks. The support st... Se mer
Helpful friendly staff, we are new to affinity and am frustrated on some of the training videos, to edit cv i followed instructions, never mentioned if in adobe u can't edit in way video described.... Se mer
Företaget har svarat
The technical support people in Australia are fantastic. But this current version of Voyager is not as user friendly as the previous version. If it were not for the fantastic technical support I would... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
[LEGACY ACCOUNT; FOR ALL UP-TO-DATE REVIEWS PLEASE CHECK THE IKIRU PEOPLE ACCOUNT] Voyager Software, the leading UK recruitment software, is a brand of Ikiru People Ltd, a subsidiary of Dillistone Group Plc listed on the AIM Market of the London Steck Exchange. Solutions cover all aspects of recruitment - permanent recruitment, contract recruitment & temporary recruitment (including back office for timesheet processing, pay & bill, management reporting). We pride ourselves on our service & support and are always striving to improve our customer experience.
Kontaktuppgifter
12 Cedarwood, Crockford Lane, Chineham Business Park, RG24 8WD, Basingstoke, Storbritannien
- +44 (0)1256 845000
- hello@ikirupeople.com
- voyagersoftware.com
Quick and honest
13 december 2019
Omdöme utan inbjudan
Svar från Voyager Software (now Ikiru People)
Hi Shelley, we appreciate the feedback and it definitely reflects the ethos in our company... to offer quick, good, honest service to all our customers.
Helpful James!
10 december 2019
Omdöme utan inbjudan
Svar från Voyager Software (now Ikiru People)
Thanks for the feedback Paula and we'll pass this onto James and his manager!
Great help and very friendly
10 december 2019
Omdöme utan inbjudan
Svar från Voyager Software (now Ikiru People)
Thanks Kirsty. Our support team is always there to help our customers.
Quick and helpful
9 december 2019
Omdöme utan inbjudan
Svar från Voyager Software (now Ikiru People)
Great to read. Thank you for leaving your review Alexandra.
Very efficient and helpful service
Very efficient and helpful service. Issue sorted quickly
5 december 2019
Omdöme utan inbjudan
Svar från Voyager Software (now Ikiru People)
Thank you for the review Joanna!
Excellent service from initial call to resolution.
Excellent service from initial telephone call to resolution. Email communication is great - always kept in the loop with where the technical issue has been passed and who is dealing with it. Emails received to confirm resolution. Great service.
4 december 2019
Omdöme utan inbjudan
Svar från Voyager Software (now Ikiru People)
Thanks for your review Selin. Communucation can be so often overlooked but we do realise its importance and always try to do it well.
Infinity Tech Support
Infinity Tech Support - Called the Support line during lunch, despite being super busy, had the issue fixed within 15 mins for a low priority issue.
Cheers Kyle, very much appreciated.
Jamie
3 december 2019
Omdöme utan inbjudan
Australia Help Desk for UK customer
I am a UK customer who is currently in NZ when I had a problem with logging in I called Australia help desk who were very helpful. The problem was sorted and I was able to continue my work. If I had to call UK I would have lost a days inputting as they are 13 hrs behind.
3 december 2019
Omdöme utan inbjudan
Svar från Voyager Software (now Ikiru People)
Thanks for taking the time leaving this review Angela. Although we don't currently offer 24h support, having offices in the UK & Australia office does mean we've got very good coverage outisde of our customers' local office hours.
Helpful, approachable and knowledgeable support team
Dan is always helpful, approachable and knowledgeable.
A great asset to the team.
3 december 2019
Omdöme utan inbjudan
Svar från Voyager Software (now Ikiru People)
Thanks Liam. And we'll pass this on to Dan and his manager.
Very efficient and helpful in this…
Very efficient and helpful in this instance
28 november 2019
Omdöme utan inbjudan
Svar från Voyager Software (now Ikiru People)
Thank you for the review Angela. Glad we could help.
The problem with my planner on VDQ has…
The problem with my planner on VDQ has been solved in few minutes. Great service!
28 november 2019
Omdöme utan inbjudan
Svar från Voyager Software (now Ikiru People)
Thanks for the feedback Magda. Even though it turned out to be a simple user setting, it's what our support team are there to help you with.
Always Helpful
Everytime I call support centre my query is solved at the same day (or even minute!!)
Fantastic
22 november 2019
Omdöme utan inbjudan
Svar från Voyager Software (now Ikiru People)
Thanks JM. This is great feedback. Our support team does work hard to make sure support calls are answered promptly and dealt with as efficiently as possible.
excellent assistance and friendly staff
22 november 2019
Omdöme utan inbjudan
Svar från Voyager Software (now Ikiru People)
Thanks for the review Lesley. Lovely to read and glad we could help.
Helpful friendly staff
Helpful friendly staff, we are new to affinity and am frustrated on some of the training videos, to edit cv i followed instructions, never mentioned if in adobe u can't edit in way video described.
when making cv ready to go out
I also had issue which was to do with headers etc which we hadn't set up the templates, the video assumes we have, annoying as had to call twice and made me look incompetent!
21 november 2019
Omdöme utan inbjudan
Svar från Voyager Software (now Ikiru People)
Thanks for the feedback David. Sorry the training videos weren't as clear as you would have liked. Please rest assured we never think our customers are incompetent. There's always a learning curve with new software solutions and our team is there to help.
Svar från Voyager Software (now Ikiru People)
Great news Emmet. Thanks for leaving the review too.
Spoke to Dan for a bit of training on…
Spoke to Dan for a bit of training on creating lists to spec out. He was great at explaining the process!
15 november 2019
Omdöme utan inbjudan
Svar från Voyager Software (now Ikiru People)
Thanks for the feedback Emma. We'll pass this on to Dan and his manager.
The issue was quickly identified and…
The issue was quickly identified and resolved.
14 november 2019
Omdöme utan inbjudan
Svar från Voyager Software (now Ikiru People)
Thanks for the feedback Tony. Glad it sorted quickly.
Excellent Support
Excellent Support, knowledgeable staff, easy to use software
8 november 2019
Omdöme utan inbjudan
Svar från Voyager Software (now Ikiru People)
Thanks for your feedback Jo. Lovely to read and much appreciated.
Repeat Issues
Whilst the issues continue to arise with Infinity, often the same problems, the support team usually manage to get us back in action quite quickly.
7 november 2019
Omdöme utan inbjudan
Svar från Voyager Software (now Ikiru People)
Hi Terry, thanks for the review! Glad we can sort things quickly. But sorry you've got repeating issues. We'll get this reviewed and see if we can help further.
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
Läs mer om andra typer av omdömen.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.